Operations

• Manage end-to-end logistics processes, including warehousing and transportation
• Optimize logistics networks and processes for efficiency, cost-effectiveness, and on-time delivery
• Oversee relationships with third-party logistics (3PL) providers, carriers, and freight forwarders, managing contracts and performance
• Monitor inventory levels in collaboration with planning teams to optimize stock and minimize carrying costs and stockouts
• Review needs for Direct Store Delivery (DSD) freight and the use of 3PL/temporary drivers and equipment
• Track, analyze, and report on key performance indicators (KPIs) for logistics, projects, and overall operational performance
• Provide regular insights and recommendations to senior management based on data analysis to drive continuous improvement
• Lead, mentor, and develop the logistics and operational teams, fostering a high-performance culture
• Ensure compliance with all relevant transportation regulations, safety standards, and customer requirements
• Cultivate a strong partnership with Retail/CBT to drive continuous improvement and productivity initiatives
• Lead the planning, execution, monitoring, and closure of strategic projects focused on enhancing operational efficiency, cost reduction, and service quality across the supply chain
• Manage cross-functional project teams, ensuring deliverables are met on time and within budget
• Implement robust change management strategies to ensure successful adoption of new processes and systems
• Report on project status, risks, and achieved benefits to senior leadership and stakeholders

Senior Manager, Warehousing & Logistics Operations

• Executes routine transactions/processes utilizing standard policies and procedures.
• May have specific responsibility for a specialized product or functional area.
• Partners internally with service partners to route calls, documents or other action items to complete transactions.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Confirms equipment is operational, if applicable.
• Provides responses and documentation to inquiries and ad hoc requests.
• Provides feedback on workflow and work received.
• Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures.

Operations Associate

• Responsible for the management of a subset of the foreign exchange functions
• Establish strategic plans in support of corporate goals and objectives
• Implement new policies and procedures for efficiency and compliance
• Act as a liaison with front and middle office
• Manage day-to-day responsibilities for a team of direct reports
• Resolve strategic or compliance-related issues
• Provide direction in establishing new policies, procedures, and technology
• Monitor, analyze, and report on area productivity to senior management
• Prepare, monitor, control, and report on area performance
• Establish quality of service level for the area
• Perform other duties as assigned

Foreign Exchange Operations Manager

• Supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications
• Performs varied activities and moderately complex administrative/operational/customer support assignments
• Typically works on semi-routine assignments
• Contact physicians for prescriptions clarification and may enter prescription orders into the system
• Ensures adherence to Specialty Rx specific operational processes and programs

Specialty Operations Pharmacy Technician 2

• Serves as acting leader in the absence of the Center Manager as assigned.
• Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow.
• Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts.
• Creates employee schedules to accommodate donor cycles.
• Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center.
• Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
• Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
• Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
• Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.

Operations Supervisor

• Responsible for leading, managing, and developing a team of Production Managers, Business Analysts, and front-line colleagues who support Wire Transfer Operations
• Establish and maintain operational standards, policies, and procedures
• Oversee the day-to-day operations
• Prepare and present regular reports, metrics, and analysis on operational performance, risk exposure, and productivity to senior management and key stakeholders
• Collaborate with internal stakeholders to support the successful implementation of new treasury management products and services tied to Wire Transfer Operations
• Build relationships and trust to ensure Enterprise Payments Operations is represented in Enterprise Payments strategy conversations
• Provide operational support and expertise for the development of payment settlement tied to new/existing payment channels and services
• Stay up to date with industry best practices, regulatory requirements, and emerging trends in Enterprise Payments Operations
• Drive process improvements and automation initiatives to enhance operational efficiencies

Wire Operations Group Manager

• Provide overall leadership for installation quality across all project sites
• Establish and enforce installation standards, procedures, and best practices
• Drive audit processes to ensure adherence to quality expectations
• Monitor defect trends and implement corrective/preventive actions
• Ensure consistent deployment of inspection and quality tools across projects
• Oversee installation execution across multiple concurrent projects
• Validate project readiness, including installation sequencing, schedules, and resource plans
• Ensure adherence to cost, schedule, and quality targets throughout execution
• Manage critical escalations and resolve execution challenges proactively
• Partner with Program Management and Engineering for seamless project delivery
• Own development, deployment, and enforcement of installation procedures (mechanical, electrical, commissioning)
• Drive compliance with IQO processes, tools, and reporting systems
• Serve as senior escalation point for installation-related customer issues
• Lead & support customer meetings for installation progress and quality reviews
• Lead post-project reviews and lessons learned processes
• Implement data-driven insights from audits and dashboards
• Build a strong leadership pipeline and succession plans

Director – Installation Quality Operations

• Provide leadership and operational oversight for multiple acute programs within designated hospital service areas.
• Ensure excellence in patient care, financial performance, regulatory compliance, and team engagement.
• Formulate and manage regional budgets in compliance with DaVita policies.
• Oversee expense reports, payroll, and charge submissions for accuracy and ethical standards.
• Provide financial training to Hospital Services Administrators and ensure adherence to company standards.
• Shape and execute strategic plans for growth in partnership with the Division Vice President.
• Supervise clinical and biomedical teams to ensure quality, cost-effective patient care.
• Partner with Medical Directors to ensure appropriate treatment modalities.

Regional Operations Director, Clinical Services

• Lead daily operations for designated areas, ensuring safe, efficient, and cost-effective service delivery to clients and building occupants
• Provide direct operational support to field teams and track and report performance metrics
• Collaborate with regional operations teams to ensure consistency of service delivery
• Communicate owner/landlord processes to engineering teams and contractors performing building infrastructure work
• Identify, implement, and execute updates to policies, procedures, and best practices
• Partner with EH&S and account management to identify safety hazards and ensure safe work environments
• Manage refrigerant purchases and tracking compliance
• Gather and compile data for business reporting requirements
• Track and monitor SLA performance metrics
• Manage work orders and NTE (Not-to-Exceed) approvals in CMMS systems
• Oversee budget planning and forecasting processes
• Direct operations, staffing, performance, and development of technical teams
• Conduct performance reviews and ensure compliance with policies, procedures, and training requirements
• Recruit, interview, and onboard technical staff
• Support special projects and other duties as assigned

• Lead efforts to identify inefficiencies, bottlenecks, and duplicated work across vulnerability and endpoint operations
• Redesign workflows to improve speed, quality, scalability, and transparency
• Establish and monitor operational metrics focused on outcomes and risk reduction
• Partner with operational leaders to embed improved processes into day‑to‑day execution
• Champion modernization efforts that shift teams from manual, reactive work toward automated, outcome‑driven operations
• Identify opportunities to leverage automation and emerging technologies to improve vulnerability remediation and operational effectiveness
• Partner with engineering and platform teams to deliver sustainable, enterprise‑aligned solutions
• Leverage strong knowledge of Microsoft and endpoint ecosystems to improve lifecycle management and system stability
• Collaborate with endpoint, security, and platform teams to improve supportability and user experience
• Provide clear communication on strategy, progress, risks, and outcomes to stakeholders and leadership
• Establish governance practices that balance speed, accountability, and compliance
• Act as a connector across teams to surface systemic issues and enable timely resolution

IT Operations Manager – Vulnerability Management, Endpoint Technology

• Perform critical operational activities including monitoring, working with partner stakeholder teams to mitigate risks
• Support participant onboarding and execute ongoing operational tasks for the FedNow Service
• Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues
• Develop deep expertise of the FedNow Service & stay up to date on all the latest releases and development
• Facilitate high pressure troubleshooting calls for Production issues
• Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutions

Senior Analyst – FedNow Operations Center, 3rd Shift

• Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts.
• Responsible for timely and accurate billing of customers for contract and non-contract services.
• Work within all related systems Legacy and Support Central to manage and complete all work.
• Handle all types of work submitted into the department.
• Maintain install database accuracy by supporting field team and external customers via phone and email.
• Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
• Effectively manage and prioritize various projects with minimal supervision.
• Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
• Complete all planned Quality & Compliance training within the defined deadlines.

Operations Coordinator

• Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events
• Triage problems and take corrective action to ensure availability and minimize downtime
• Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service
• Develop a thorough understanding of production schedules, job flows, and service level deadlines
• Resolve moderately complex processing issues and delays
• Complete checklists and turnover logs for audit compliance
• Assist with troubleshooting Remote File and Data Transmission delivery issues
• Analyze recurring problems and present improvement recommendations to senior technicians or management
• Assist in maintaining technical documentation and SOPs
• Provide daily support to end users and programming groups
• Collaborate with senior staff on work assignments as needed

Production Operations Analyst – Level 1

• Oversee after-hours operations of the brokerage, ensuring seamless customer account servicing and carrier support.
• Process broker requests, provide carrier assistance, and maintain clear communication with all relevant parties involved with each load.
• Act as a liaison between the sales team and our carrier partners to ensure smooth transport of goods for our customers.
• Lead the Mexico After-Hours Support Team, providing operational support across various teams and departments.
• Ensure the SCG After-Hours Team effectively responds to international office needs and requests.
• Collaborate with the Operations Manager to improve department efficiency and success.
• Manage reporting, coordinate meetings, and provide status updates to the Operations Manager.
• Lead cross-functional projects, from initiation to completion, supporting office operations.
• Partner with various departments to ensure smooth office activities, including staff onboarding and compliance processes.
• Track departmental productivity and efficiency through key performance indicators (KPIs).

Operations Support Manager – Night Dispatch

• Operate power industrial trucks to move, locate, and stack merchandise
• Efficiently load and ship products following customer service standards
• Maintain safety and quality protocols while handling shipments
• Assist in inventory control and perform minor maintenance on equipment

Forklift Driver – Operations

• oversee the setup and processing of asset transfer service requests, ensuring accuracy based on client instructions, transfer of cash and assets, and required verifications
• ensure operational controls and procedures are followed to support accurate, compliant, and timely asset transfers
• monitor team workflow and capacity to ensure work is distributed evenly and service level expectations are met
• actively support the team by resolving escalations, identifying root causes, and implementing process improvements
• partner with internal stakeholders to address issues impacting asset transfer processing and client experience
• conduct regular career development conversations, coaching, and performance feedback with team members
• manage performance, including handling escalations and administering corrective actions as needed
• foster a collaborative, inclusive, and results-driven team environment.

Operations Manager – Trust Operations

• Keeping our equipment running safely and smoothly by performing a range of hands-on tasks, from reading drawings to inspecting gear and supporting pipeline operations—all while meeting technical standards and regulations
• Collaborating with your teammates to analyze data and find solutions to technical or operational challenges, making a real impact every day
• Following our company policies and using the right procedures to ensure efficient and safe operations
• Learning and applying the requirements for safe, effective facility operations, while protecting our team, community, environment, and assets
• Staying familiar with your site, equipment, and permits to help maintain compliance and support smooth operations
• Maintaining accurate records of process operations, completing reports and logs, and assisting with preventive maintenance to ensure top equipment performance
• Helping with other projects and responsibilities as needed

Operations Technician – Shift Operations

• Maintaining one of Williams’ largest installations of horsepower and power distribution equipment
• Installing, maintaining, and troubleshooting electrical and instrumentation systems, including switchgear, motor controls, control loops, PLCs (Allen Bradley), and both AC/DC systems
• Ensuring safe and reliable operations by identifying root causes of equipment issues and implementing corrective actions to reduce downtime
• Maintaining and repairing process control systems to support efficient plant operations
• Collaborating with project teams to define scope and instrumentation specifications for new installations and upgrades
• Supporting construction projects, troubleshooting equipment, and analyzing data to solve technical challenges

I&E Operations Technician

• Join a motivated team responsible for maintaining Williams’ largest horsepower and power distribution installations.
• Work with gas turbines and high-speed reciprocating engines, mastering the mechanics behind high-performance energy systems.
• Hands-on work with complex mechanical equipment, including medium voltage generators and power distribution.
• Integrate mechanical skills with cutting-edge technology in environmental controls and distributed control systems.
• Actively support construction initiatives, diagnose and repair equipment, and solve technical challenges.
• Keep equipment running safely and smoothly by performing a range of hands-on tasks, from reading drawings to inspecting gear.
• Collaborate with teammates to analyze data and find solutions to technical or operational challenges.
• Follow company policies and use the right procedures to ensure efficient and safe operations.
• Maintain accurate records of process operations, completing reports and logs, and assisting with preventive maintenance.

Operations Technician – Mechanical

• Manage collections activities for commercial, industrial and residential customers
• Lead a team of Operations Supervisors, Dispatchers, Operations Clerks, Drivers and Helpers
• Collaborate with General Manager and other managers to execute local market strategy
• Ensure compliance with operating standards and regulatory requirements
• Oversee safety and accident prevention programs
• Manage budget for operations department

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