Operations

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
• Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
• Analyze root causes of delays or denials using tools such as the A3 worksheet format
• Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
• Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
• Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
• Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
• Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
• Collaborate with internal " Partners" to proactively resolve account issues
• Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Specialist II, Contract Operations

• Under general supervision, carry out general labor responsibilities promptly and efficiently.
• Develop and maintain knowledge of the commodities handled and comply with policies and regulations.
• Work with customers in a courteous and professional manner.
• Prepare trucks and railcars for loading/unloading.
• Load and unload agricultural inputs using machinery/equipment.
• Control and monitor load out functions.
• Conduct maintenance tasks and inspect equipment.
• Maintain quality of inventory and deliver products to customer sites.
• Keep work areas clean and orderly.
• Report customer complaints and maintenance needs.

Part Time Operations Specialist

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Branch Operations Coordinator

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Deliver the Enterprise SAM operational outcomes aligned with COBIT, FFIEC, and internal risk standards
• Execute modern, end-to-end SAM operational workflows across the ServiceNow ecosystem (request, procurement, entitlement, deployment, compliance, reclamation), prioritized by enterprise value and risk prioritization
• Maintain and improve software compliance and optimization across SaaS, COTS, and on Prem licensing models
• Deliver continuous audit readiness through automated license reconciliation, evidence generation, and compliance validation
• Measure and report KPIs and KRIs for operational performance, software compliance, financial exposure, and software optimization outcomes
• Act as a primary partner to internal stakeholders and clients, ensuring SAM operational outcomes align to their goals, decisions, and success metrics while maintaining sustainable control effectiveness
• Lead overall reporting support, including intake processes, intake prioritization, and data-driven guidance and insights
• Develop and execute risk remediation action plans informed by operational process insights and performance metrics
• Lead organizational change management and adoption strategies to drive consistent execution of standardized SAM operational workflows
• Lead and inspire a high-performing team accountable for execution, adoption, and ongoing operational process maturity—championing career development, performance excellence, and a culture of engagement, resilience, and accountability

IT Operations Manager – Software Asset Management

• Provide data center operational direction/leadership at the account/divisional level to advance Data Center capabilities and market share
• Support data center business pursuits with divisional and regional business
• Provide data center solutions and new business transition support leading complex engagements and transformation programs in high risk environments
• Drive deployment of data center products and support post-deployment and feedback loop
• Provide input to strategic data center product bundle to enhance JLL Data Center capabilities
• Provide ownership of all DC/CE managed space within a designated area
• Leadership of our all data center best practices focused on networking, best in class performance, program/playbook updates and Engineering Center of Excellence
• Act as subject matter expert and single point of contact for data center operational management within your assigned responsibility
• Development and deployment of strategic tools and processes necessary to support an industry leading data center program focused on 100% uptime
• Advance market position with analytics of mission critical applications and processes to digitize CE data
• Develop AI based programs to deploy machine learning for critical environments data
• Leadership of our all data center best practices focused on networking, best in class performance, program updates and Engineering Center of Excellence
• Consult with clients and account leadership with all aspects of data center operations, management, account expansions and design
• Lead critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs
• Maintain effective communications with external and internal clients, technical personnel and OEM vendors.

Data Center Operations Director

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Lead efforts to identify inefficiencies, bottlenecks, and duplicated work across vulnerability and endpoint operations
• Redesign workflows to improve speed, quality, scalability, and transparency
• Establish and monitor operational metrics focused on outcomes and risk reduction
• Partner with operational leaders to embed improved processes into day‑to‑day execution
• Champion modernization efforts that shift teams from manual, reactive work toward automated, outcome‑driven operations
• Identify opportunities to leverage automation and emerging technologies to improve vulnerability remediation and operational effectiveness
• Partner with engineering and platform teams to deliver sustainable, enterprise‑aligned solutions
• Leverage strong knowledge of Microsoft and endpoint ecosystems to improve lifecycle management and system stability
• Collaborate with endpoint, security, and platform teams to improve supportability and user experience
• Provide clear communication on strategy, progress, risks, and outcomes to stakeholders and leadership
• Establish governance practices that balance speed, accountability, and compliance
• Act as a connector across teams to surface systemic issues and enable timely resolution

IT Operations Manager – Vulnerability Management, Endpoint Technology

• Lead regional sales team by recruiting, developing, and retaining top talent
• Provide strategic direction and performance coaching to achieve team excellence
• Support team development and ensure proper onboarding of new team members
• Drive regional implementation of sales strategies to meet or exceed sales objectives
• Develop targeted strategies for psychiatric and neurological markets
• Identify regional opportunities and remove barriers to team success
• Foster innovative sales approaches and best practices
• Analyze sales data and market trends to inform strategic decisions
• Hold team accountable for execution of sales strategies and meeting objectives
• Consistently spends time with each account specialist in the field to observe and coach performance
• Provide regular performance feedback and development opportunities
• Manage regional budgets and expenses effectively
• Ensure compliance with Neurocrine policies, FDA guidelines, and industry standards
• Maintain open communication between field teams and headquarters
• Develop and maintain relationships with key opinion leaders and healthcare professionals
• Engage with local professional and patient advocacy groups
• Coordinate with pharmacies and payers to optimize market access
• Align with marketing, training, sales operations and other departments.

NeuroPsych Regional Specialty Manager

• Support daily facility operations in Crookston, Minnesota
• Perform general labor duties such as cleaning, sweeping, grounds and facility maintenance
• Assist with weighing and dumping trucks
• Prepare trucks and railcars for loading/unloading
• Load and unload agricultural inputs using machinery/equipment
• Monitor quality of inventory and control load out functions
• Conduct daily maintenance tasks including lubrication and inspections
• Deliver products to customer sites
• Maintain a clean and safe work environment
• Report customer complaints or safety concerns to supervisor
• Perform other duties as needed for smooth facility operations

Seasonal Operations Specialist

• Create relationships with local farmers to acquire knowledge on their chemical and fertilizer needs
• Manage your time in the field by operating a sprayer/airflow machine while loading and applying products safely, accurately and efficiently
• Receive hands on experience and technical skills by handling many types of machinery and routine equipment maintenance
• Performing routine maintenance on vehicles and around the plant
• Helping with loading and unloading truck and trains
• Daily clean up around the plant

Operations Specialist

• Providing leadership, guidance, and strategy to onsite property teams.
• Driving property and portfolio leasing, operational, and financial performance.
• Leading approximately 75% of the workforce.
• Training and empowering strong leaders.
• Implementing and ensuring execution of the strategic vision and objectives for the Operations Department.
• Consistent revenue growth and expense management.
• Reputation management and customer experience standards.
• Process improvement and operational efficiencies.
• Collaborating with peers to draft and communicate changing business plans that adapt to changing market conditions.
• Developing and executing long-term strategies to enhance property value and focus relentlessly on resident satisfaction.
• Collaborating with senior leadership on strategic initiatives, growth plans, and opportunities to expand and improve the student housing portfolio.

VP/Director of Operations

• Be a credible medical/ scientific expert who engages with KME and HCP to increase confidence in making the best clinical decisions pertaining to disease state and Biogen’s products in the near and long term for the benefit of patient care.
• Focus on building deep, strategic, long-term relationships with internal & external stakeholder to be viewed as a partner rather than transactional.
• Be a 'partner in the trenches'—be responsive, engage often and be a solutions-driven conduit to leaders in the medical community.
• Engage in projects and/or initiatives aligned to US Medical strategy, objectives and tactics.
• Be highly accountable to qualitative and quantitative medical excellence performance goals, standards, and measurements.
• Deliver against KME engagement plans that add high value by navigating resources at the office in collaboration with field and non-field colleagues.
• Capture and report KME/HCP medical insights using Veeva with the highest level of consistency and accuracy to help inform the medical and clinical strategies.

Senior Medical Science Liaison, Neuropsychiatry

• Execute onboarding for new hires in the US and Canada ensuring consistency, compliance and a positive early‑tenure experience.
• Deliver white-glove experience standards for executive onboarding and assist in senior leader readiness and engagement.
• Coordinate delivery of talent operations programs including employee listening efforts for onboarding and employee voice surveys ensuring alignment to defined program objectives.
• Manage day‑to‑day onboarding inquiries and issues ensuring timely resolution within established processes and escalating risks or exceptions as needed.
• Partner with hiring managers, HR partners (Talent Acquisition, Total Rewards, HRBPs, HR Operations and Talent Development), and business stakeholders (IT, Site Leaders and Facilities) to support onboarding execution, experience consistency, and issue resolution.
• Ensure onboarding activities align with compliance standards, policy requirements and risk controls following established governance and escalation processes.
• Support continuous improvement initiatives by identifying operational gaps and contributing to process enhancements and changing adoption efforts.

Senior Specialist, Onboarding & Talent Operations

• Lead a high-performing team responsible for end-user support, incident management, and defect triage
• Provide strategic oversight of production operations, driving system stability, operational excellence, and continuous improvement
• Foster collaboration across stakeholders to prioritize enhancements and deliver scalable solutions
• Translate operational insights into data-driven recommendations
• Develop team capability and build organizational strength

Salesforce Production Operations Manager

• Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations
• Review, examine, and reconcile trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service‑level agreements
• Act as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions
• Communicate clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues
• Identify discrepancies or risks, escalate issues appropriately, and support timely resolution to minimize customer and operational impact
• Maintain strong productivity, quality, and accuracy standards in a high‑volume, detail‑driven operations environment
• Contribute to continuous process improvement while upholding the highest standards of customer service and operational integrity

International Banking Ops Associate – Operations

• Lead initiatives that drive revenue growth, enhance client experience, and improve operational efficiency
• Align resources to support key performance metrics, including client acquisition, GDC, net flows, retention, and digital adoption
• Partner with AFIG leadership, advisors, and staff to operationalize business priorities
• Oversee activities that support business results, revenue growth, and client experience
• Monitor and analyze performance metrics to identify next best actions and continuous improvement opportunities
• Provide leadership, coaching, mentoring, and performance management for direct reports
• Champion a culture of coaching, mentoring, and continuous improvement

Manager – Field Operations and Engagement

• Support execution of PFI business unit priorities, including development of leadership presentations, reporting materials, and executive-ready content
• Translate complex strategic priorities into clear, concise communications that drive alignment across stakeholders
• Prepare and deliver recurring materials with a high degree of accuracy and timeliness
• Execute employee engagement programs and support initiatives to improve ESAT outcomes through structured action planning
• Lead end-to-end project management for internal PFI initiatives, ensuring clear plans, milestones, and on-time delivery

See all jobs on JobTailor

Specialist II, Contract Operations

Part Time Operations Specialist

Operations Coordinator

Branch Operations Coordinator

Manager, Clinic Operations

IT Operations Manager – Software Asset Management

Data Center Operations Director

Representment Operations, Transaction Processing Associate III

IT Operations Manager – Vulnerability Management, Endpoint Technology

NeuroPsych Regional Specialty Manager

Seasonal Operations Specialist

Operations Specialist

VP/Director of Operations

Branch Operations Coordinator

Senior Medical Science Liaison, Neuropsychiatry

Senior Specialist, Onboarding & Talent Operations

Salesforce Production Operations Manager

International Banking Ops Associate – Operations

Manager – Field Operations and Engagement

Operations Manager