Operations

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Provide operational, customer service, and administrative support to the Government Reporting team.
• Process daily department work, including account transactions, journal entries, payment-related requests, and other operational activities.
• Serve as a primary point of contact for internal and external inquiries, delivering timely support via phone, email, and other communication channels.
• Partner with financial professionals, clients, banks, credit unions, clearing firms, vendors, and other business partners to resolve issues and facilitate processing.
• Perform account reconciliations, calculations, and reporting-related activities, including daily filing notifications and compliance-driven processes.
• Research customer accounts, investigate discrepancies, and provide resolution recommendations.
• Collaborate with internal operations and business units across Cetera to support service, reporting, and operational initiatives.
• Exercise sound judgment when making customer-focused decisions while adhering to firm policies, procedures, and regulatory requirements.
• Utilize Written Supervisory Procedures (WSPs), departmental guidelines, and operational manuals to ensure accurate and compliant processing.
• Manage a high volume of detail-oriented, process-driven tasks while maintaining accuracy, efficiency, and service standards.
• Identify process improvements and contribute creative solutions to enhance operational effectiveness and the customer experience.
• Work independently and collaboratively within a team environment while receiving guidance from department leadership as needed

Operations Professional

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Work on security and data quality for all court case types
• Perform advanced court clerical work
• Review and accept case filings on Odyssey File and Service (eFS)
• Respond verbally and in writing to questions/inquiries regarding acceptance of court filed documents
• Initiate case records using electronic means or paper documents
• Notify relevant individuals about missing information or documents
• Provide assistance to attorneys, parties, and the public regarding court procedures

Court Operations Associate – DAT Team

• Carry out general labor responsibilities promptly and efficiently.
• Develop and maintain knowledge of the commodities handled.
• Work with customers in a courteous and professional manner.
• Prepare trucks and railcars for loading/unloading.
• Load and unload agricultural inputs from railcars and/or trucks.
• Control and monitor all load out functions.
• Conduct and properly record daily, weekly and monthly maintenance tasks.
• Inspect in-use equipment looking for seeps and leaks.
• Monitor and maintain quality of inventory.
• Keep all work areas in a clean, orderly and safe condition.
• Conduct regular housekeeping duties.
• Complete appropriate record keeping.
• Perform grounds maintenance including snow removal.
• Perform warehouse work including driving loader, loading/unloading inventory, and general maintenance.
• Promptly report any customer complaints, repair or maintenance needs, or safety concerns to supervisor.
• Maintain and promote a strong safety culture.

Seasonal Operations Specialist

• Operating equipment to process grain and load rail cars and barges
• Prepare trucks and railcars for loading/unloading
• Load and unload agricultural inputs from railcars and/or trucks
• Control and monitor all load out functions
• Conduct and properly record daily, weekly and monthly maintenance tasks
• Inspect in-use equipment for leaks
• Monitor and maintain quality of inventory
• Deliver products to customer sites
• Keep all work areas clean and safe
• Conduct regular housekeeping duties
• Complete appropriate record keeping
• Perform grounds maintenance including snow removal
• Perform warehouse work including driving loader
• Promptly report any customer complaints or safety concerns
• Maintain a strong safety culture and follow safety protocols

Operations Specialist

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Lead Mission Critical Field Operations for hyperscale and co-location data center projects
• Oversee Project Start-Up and ensure efficient project launch
• Own Schedule Development and Management across project lifecycle
• Build, Place, and Mentor Staff for high-performing field team
• Engage with clients and manage ongoing client relationships
• Ensure project profitability and implement cost control techniques
• Train team members in estimating, scheduling, and construction management techniques
• Review project estimates and ensure timely project close-out

Director of Field Operations – Mission Critical

• Handle inbound customer calls while delivering a world-class customer experience.
• Review account and application activity for potential fraud concerns.
• Investigate complex fraud scenarios, including identity theft and account takeover.
• Conduct detailed research across multiple systems and data sources.
• Secure accounts by applying appropriate restrictions and controls to prevent financial loss.
• Initiate and process fraud claims in accordance with established procedures.
• Review and complete escalated actions from frontline teams to ensure accurate resolution.
• Identify emerging fraud trends and escalate concerns appropriately.
• Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.

Fraud Operations Analyst – CEC

• Manage, optimize, and implement systems and processes to provide high-level support across the company and portfolio
• Drive operational excellence and efficiency across the organization by developing relationships with employees
• Provide cross-functional collaboration to achieve strategic goals
• Aid in the end-to-end execution of critical projects and initiatives that drive effective implementation and adoption of standards
• Create and introduce operations processes, templates, tools, job aids, reports, and dashboards
• Develop and document standard operating procedures (SOPs) for system-related workflows
• Assist in the development, implementation, and optimization of operational systems and technologies
• Provide high-level peer-to-peer technical and operational support across all departments
• Lead system conversions for all acquisitions and dispositions
• Audit, monitor, and ensure compliance with regulatory requirements

Operations Systems Manager

• Provide executive leadership over all operational functions, ensuring alignment between project planning, budgeting, scheduling, and field execution
• Contribute to strategic planning, business reviews, and organizational decision-making as a core member of the leadership team
• Report on operational performance, production metrics, and key challenges to the President
• Analyze and drive operational performance and implement improvements to enhance efficiency, productivity, cost control, and execution.
• Provide strategic operating leadership by building systems and process and instilling discipline that results in consistent and systematic results.
• Ensure that core processes for project management, cost control, forecasting, and reporting are being used consistently.
• Lead with strong financial discipline, ensuring projects meet budget, margin, and timeline expectations
• Establish and maintain best-in-class quality, and compliance programs, including proactive quality management initiatives
• Develop and lead safety initiatives that ensure a safe work environment and full regulatory compliance (including OSHA standards)
• Partner with Field Operations leadership to optimize workforce planning and resource allocation
• Oversee procurement, inventory, warehouse, and material operations for the company, ensuring materials, vendors, and subcontractors are sourced cost-effectively and delivered on time
• Communicate strategic priorities, policies, and operational updates across the organization
• Other duties as assigned.

Vice President of Operations

• Carry out general labor responsibilities promptly and efficiently
• Develop and maintain knowledge of the commodities handled at the location and comply with company policy and government regulations pertaining to commodities
• Work with customers in a courteous and professional manner
• Prepare trucks and railcars for loading/unloading, which may require sampling, loosening large nuts, opening hatches, and attaching and/or detaching flexible hoses
• Load and unload agricultural inputs from railcars and/or trucks using heavy or light duty machinery/equipment
• Control and monitor all load out functions
• Understand and operate automated scale/dump systems
• Conduct and properly record daily, weekly and monthly maintenance tasks including but not limited to lubrication of pumps, valves, and loading arms
• Inspect in-use equipment looking for seeps and leaks of process equipment
• Monitor and maintain quality of inventory (may include blended, bulk or packaged product)
• Keep all work areas in a clean, orderly and safe condition
• Conduct regular housekeeping duties such as sweeping, shoveling, power washing, scraping and cleaning up spills
• Complete appropriate record keeping
• Perform warehouse work including driving loader, loading/unloading inventory, forklift operation, and general maintenance
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations

• Under general supervision, carry out general labor responsibilities promptly and efficiently.
• Develop and maintain knowledge of the commodities handled at the location and comply with company policy and government regulations pertaining to commodities.
• Work with customers in a courteous and professional manner.
• Prepare trucks and railcars for loading/unloading, which may require sampling, loosening large nuts, opening hatches, and attaching and/or detaching flexible hoses.
• Load and unload agricultural inputs from railcars and/or trucks using heavy or light duty machinery/equipment.
• Control and monitor all load out functions.
• Understand and operate automated scale/dump systems.
• Conduct and properly record daily, weekly and monthly maintenance tasks including but not limited to lubrication of pumps, valves, and loading arms.
• Inspect in-use equipment looking for seeps and leaks of process equipment.
• Monitor and maintain quality of inventory (may include blended, bulk or packaged product).
• Keep all work areas in a clean, orderly and safe condition.
• Conduct regular housekeeping duties such as sweeping, shoveling, power washing, scraping and cleaning up spills.
• Complete appropriate record keeping.
• Perform grounds maintenance including snow removal.
• Perform warehouse work including driving loader, loading/unloading inventory, forklift operation, and general maintenance.
• Promptly report any customer complaints, repair or maintenance needs, or safety concerns to supervisor.
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations.
• Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
• Follow all company policies, procedures, and safety requirements.
• Perform other duties as needed or assigned to ensure facility operates smoothly and customers receive excellent customer service.

• Serve as the senior operational leader for Patient and Caregiver Services
• Provide strategic and hands-on oversight of systems, people, and processes for ACS’s direct-service mission work
• Oversee operations of Hope Lodge facilities ensuring high-quality patient and caregiver experiences
• Develop protocols and standards of excellence for service programs
• Lead performance oversight and continuous improvement for the National Cancer Information Center
• Provide operational leadership for Access to Care Solutions initiatives

SVP, Patient Support Mission Operations

• Lead wealth servicing operations across assigned teams, functions, or regions
• Deliver consistent service levels, quality outcomes, and client experience for wealth clients
• Manage workload, staffing, and operational execution to meet performance targets
• Ensure service continuity and operational effectiveness during periods of change or growth
• Own customer satisfaction, issue resolution, and end-to-end case ownership
• Support life-event servicing, retention strategies, and service recovery for high-value clients
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Identify trends and drive improvements in processes, workflows, and servicing models

Wealth Servicing Operations Leader

• Lead Fidelity servicing operations across assigned teams, functions, or regions
• Deliver consistent service levels, quality outcomes, and partner-aligned client experience
• Manage workforce planning, staffing
• Support relationship-based servicing models, ensuring high-touch support for complex business client needs
• Own customer satisfaction, issue resolution, and service recovery across business banking interactions
• Balance specialized client needs with operational efficiency and scalability
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Communicate performance insights and recommendations to senior leadership

Cobrand Operations Leader

• Define and lead the enterprise vendor strategy for CBWS, identifying opportunities for strategic sourcing aligned to long-term business and servicing objectives
• Direct large-scale outsourcing and migration initiatives across multiple vendors, ensuring minimal disruption to service levels and client outcomes
• Own performance outcomes across vendor-supported operations, including service, cost, quality, and risk
• Establish and enforce enterprise-level governance frameworks, controls, and performance standards across vendor partners
• Lead resolution of complex, high-impact service issues, ensuring timely remediation and root cause elimination
• Partner with senior leaders across CBWS and enterprise functions (Risk, Compliance, Technology, Product) to align vendor strategy with broader business priorities
• Lead financial planning and oversight for vendor operations, including budget design, forecasting, and cost optimization strategies
• Lead and develop a multi-layered organization, including managers and senior professionals, fostering a high-performance, accountable culture

Vendor Oversight Operations Leader

• Lead the servicing strategy for Solutions and Social channels aligned to CBWS transformation priorities.
• Translate enterprise objectives into scalable operating models, capability roadmaps, and service design standards.
• Drive end-to-end channel integration (voice, asynchronous messaging, social) to enable seamless, low-friction client journeys.
• Serve as a partner to Product, Digital, Fraud, Compliance, and Vendor organizations to deliver holistic servicing solutions.
• Establish and sustain a cohesive leadership model across newly consolidated operations.
• Lead CBWS Solutions and escalation strategy.
• Establish governance frameworks for: End-to-end case ownership and resolution standards, Regulatory response management and escalation rigor, Root cause identification and systemic remediation, Executive-level stakeholder communication (Risk, Compliance, Legal, Business Lines).
• Own enterprise performance and evolution of real-time and asynchronous digital channels.
• Define and drive KPIs across: Client experience (CSAT, sentiment, first contact resolution), Operational efficiency (concurrency, containment, productivity), Risk and compliance adherence (particularly in public/social channels).
• Lead transition to AI-enabled servicing models (bot + human), including: Bot strategy, supervision, and escalation design, Optimization of agent concurrency and digital servicing effectiveness, Establishment of brand voice, tone, and empathy standards in digital engagement.
• Lead large-scale, multi-functional operations with enterprise and cross-line-of-business impact.
• Develop and execute long-range operational and transformation plans aligned to CBWS strategy.
• Drive continuous improvement in service delivery, efficiency, quality, and client experience.

Operations Leader – Solutions, PAs

• Lead and manage prepaid and CPS servicing operations across assigned functions or regions
• Ensure consistent delivery of service levels, quality outcomes, and client experience
• Plan, prioritize, and coordinate operational activities to meet volume, capacity, and performance targets
• Maintain deep knowledge of prepaid and corporate payment products, services, and operational processes
• Monitor and analyze operational performance metrics (e.g., service, quality, productivity, risk)
• Identify trends, gaps, and opportunities; implement corrective actions and improvements
• Drive continuous improvement through process optimization, workflow enhancements, and system improvements
• Ensure adherence to all regulatory requirements, corporate policies, and internal controls
• Maintain a strong risk and quality management environment across operations
• Promote awareness and compliance with applicable laws, regulations, and the U.S. Bank Code of Ethics
• Develop and manage budgets, forecasts, and resource plans
• Lead, coach, and develop a high-performing, multi-level team (leaders, front-line employees)

Operations jobs in Minnesota

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Executive Operations & Communication Manager

Operations Professional

Director – Franchise Operations

Court Operations Associate – DAT Team

Seasonal Operations Specialist

Operations Specialist

Director, Central Operations

Senior Litigation Operations Consultant, Projects & Technology

Director of Field Operations – Mission Critical

Fraud Operations Analyst – CEC

Operations Systems Manager

Vice President of Operations

Operations Specialist

Operations Specialist

SVP, Patient Support Mission Operations

Wealth Servicing Operations Leader

Cobrand Operations Leader

Vendor Oversight Operations Leader

Operations Leader – Solutions, PAs

Prepaid and CPS Operations Leader