SVP, Patient Support Mission Operations

American Cancer Society

Leading operational strategies for Patient Support and Caregiver Services at the American Cancer Society. Ensuring high-quality service and sustainability across facilities and Care Solutions programs.

Posted 7/14/2026full-timeRemote • Minnesota, Texas • 🇺🇸 United StatesLead💰 $215,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in multi-site facility operations within the healthcare sector, focusing on operational leadership, budget management, and continuous improvement. Proven ability to develop protocols and lead diverse teams to enhance patient and caregiver experiences.

Highest-signal resume keywords

Multi-Site Facility OperationsBudget DevelopmentOperational PlanningContinuous ImprovementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget DevelopmentForecastingResource AllocationOperational PlanningSystems DesignSafety ComplianceMaintenance StandardsEmergency Response Practices

Soft Skills

LeadershipInspirationTeam Development

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree in Business or Management

Industry Keywords

Healthcare OperationsPatient ServicesCaregiver ServicesHospitality OperationsGrant Portfolios

About the role

Key responsibilities & impact

Serve as the senior operational leader for Patient and Caregiver Services
Provide strategic and hands-on oversight of systems, people, and processes for ACS’s direct-service mission work
Oversee operations of Hope Lodge facilities ensuring high-quality patient and caregiver experiences
Develop protocols and standards of excellence for service programs
Lead performance oversight and continuous improvement for the National Cancer Information Center
Provide operational leadership for Access to Care Solutions initiatives

Requirements

What you’ll need

Minimum Degree Required: Bachelor's Degree
Advanced degree in business, management, health facilities operations, or related field preferred
Senior leader with at least 15 years of multi-site facility operations experience in a healthcare-related field
Expertise in budget development, forecasting, resource allocation, and financial stewardship for complex, multi-site operations
Strong operational planning, systems design, continuous improvement, and the ability to understand and manage interconnected environments across facilities, call centers, volunteer programs, and grant portfolios
Knowledge of multi-site facility operations, safety compliance, maintenance standards, hospitality/housing operations, and emergency response practices
Proven ability to lead, inspire, and develop distributed teams, including large groups of non-exempt employees

Benefits

Comp & perks

Generous paid time off policy
Medical benefits
Dental benefits
Retirement benefits
Wellness programs
Professional development programs to enhance staff skills