Fraud Operations Analyst – CEC

U.S. Bank

Fraud Operations Analyst managing complex fraud and customer identification scenarios at U.S. Bank.

Posted 7/14/2026full-timeRemote • Minnesota, North Dakota • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud prevention practices and regulatory requirements while delivering exceptional customer service. Capable of investigating complex fraud scenarios and making sound decisions in fast-paced environments.

Highest-signal resume keywords

Fraud InvestigationCustomer ServiceAnalytical SkillsCritical ThinkingMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud PreventionAccount ReviewData AnalysisFraud Claims ProcessingRisk Management

Soft Skills

Communication AbilitiesDecision-MakingProblem-SolvingAdaptability

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Fraud TrendsIdentity TheftAccount TakeoverRegulatory RequirementsBank Policies

About the role

Key responsibilities & impact

Handle inbound customer calls while delivering a world-class customer experience.
Review account and application activity for potential fraud concerns.
Investigate complex fraud scenarios, including identity theft and account takeover.
Conduct detailed research across multiple systems and data sources.
Secure accounts by applying appropriate restrictions and controls to prevent financial loss.
Initiate and process fraud claims in accordance with established procedures.
Review and complete escalated actions from frontline teams to ensure accurate resolution.
Identify emerging fraud trends and escalate concerns appropriately.
Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.

Requirements

What you’ll need

High school diploma or equivalent
Typically seven or more years of related work experience
Strong analytical and critical thinking skills.
Excellent customer service and communication abilities.
Ability to navigate complex situations and make sound decisions.
A passion for protecting customers and combating fraud.
Proven ability to perform effectively in a fast-paced environment.
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law