Operations

• Provide support to the CBP CMO in medical direction and oversight of CBP medical support to operations, to include the medical quality management program, emergency management and contingency response efforts, and the EMR system and/or related health information systems
• Provide support to the CBP Emergency Medical Services Program and provide recommendations for modifications to improve deficits as identified
• Provide support to CBP medical data and information analysis efforts
• Facilitate the method for procuring prescription medical equipment and supplies according to applicable industry protocols and standards.
• Assist with EMS specific medical direction, credentialing, training, and oversight functions
• Provide medical oversight, and direction to CBP component EMS programs, special EMS projects, and EMS clinicians in the provision of emergency medical care
• Implements EMS requirements consistent with applicable DHS policies and ensure standardization, accountability, and quality across CBP EMS programs
• Ensures compliance with documentation and reporting requirements through the DHS ePCR system
• Liaises with DHS OHS to ensure alignment with DHS protocols, EMS education, training, and certification
• Support the establishment of EMS working groups as needed to support policy development and operational capability review
• Provide medical guidance for contingency operations and unique missions
• Provide medical quality-assurance oversight and conduct reviews of component EMS Programs in coordination with the CBP EMS Program Manager (PM) and/or component specific EMS Coordinators
• Participate in post-incident reviews and ensure medical direction is available to qualified personnel

Physician – Medical Operations Quality

• Act as the primary liaison between Service Line Leadership and support functions
• Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines
• Coordinate Service Line Leads' meetings, including agenda preparation
• Support resource planning activities, tracking team capacity, utilization, and staffing needs
• Coordinate special projects and business initiatives
• Support onboarding of new Partners and integration of acquisitions
• Coordinate with Finance to support delivery against key performance indicators (KPIs).

Professional Services Operations Specialist

• Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability.
• Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.
• Financial Management: Develop budgets, monitor expenses, and report on financial performance.
• Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.
• Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.
• Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.
• Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity.
• Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.
• Talent Development: Identify future leaders and support their professional growth.
• Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.
• Own Special Projects: Lead assigned projects from start to finish.

Operations Manager

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Report to the Health Analytics Practice Executive Leadership team
• Drive practice strategy, improved financial performance, and growth in revenue and profitability
• Collaborate with Financial Planning & Analytics team to maintain and utilize tracking tools
• Act as a liaison between HAP leadership and corporate VPs
• Lead strategic practice initiatives including staffing and utilization management
• Manage operational individuals
• Coordinate with HAP leadership and HR for onboarding, utilization management, compensation and bill rate increase processes

Director of Operations, Health Analytics

• Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback
• Make sound, timely decisions on complex or edge-case onboarding scenarios
• Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios
• Plan and balance team workload and staffing coverage against operational priorities and SLA targets
• Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs
• Partner with Go to market teams to understand customer onboarding needs
• Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness
• Identify process gaps and operational risks and drive practical improvement actions
• Lead workflow and process improvement initiatives from planning through implementation
• Maintain strong documentation practices across internal runbooks, guidance, and review standards
• Use operational metrics and reporting to monitor trends, risks, and performance opportunities
• Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable
• Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

Manager, Fast Track Operations

• Manage the daily operation of GCPI
• Develop project plans and operations guidance
• Assist with executive scheduling
• Track center activities and outputs
• Develop and monitor contracts and revenue generating agreements
• Prepare expense reports
• Develop internal and external communications materials
• Update the website
• Liaise with university departments

Operations and Communications Specialist – Law Center

• At World Central Kitchen (WCK), the Fundraising Operations Manager plays a pivotal role in overseeing the systems and processes that power WCK’s gift processing, donor acknowledgments, and financial reconciliation.
• The Manager supervises and mentors a high-performing team that handles gift entry, acknowledgments, donor support, matching gifts, and pledge follow-up.
• They set clear priorities, manage daily workflows, and foster a culture of accuracy, accountability, and continuous improvement.
• This role is responsible for timely gift posting across Salesforce and Sage Intacct; maintaining and refining acknowledgment and tribute processes; managing the relationship with WCK’s lockbox/caging vendor; and ensuring WCK’s fundraising operations remain compliant, efficient, and donor-centered.
• The Manager identifies opportunities to streamline and automate workflows, enabling the team to scale effectively as WCK grows.

Fundraising Operations Manager

• Act as the primary liaison between Practice Leadership and support functions (Finance, HR, IT, and others) to ensure efficient day-to-day operations and alignment across teams.
• Partner with Practice Leads to manage inquiries, track project and pursuit pipelines, support forecasting activities, interpret financial data, and develop reporting using Excel or Power BI.
• Coordinate Practice meetings, including agenda preparation, development of materials, and follow-up on action items across stakeholders.
• Support resource planning activities, including tracking team capacity, utilization, and staffing needs.
• Coordinate special projects and business initiatives for Practice Leads, including data analysis and reporting.
• Support onboarding of new Partners and integration of acquisitions in collaboration with the Operations Director and Practice Leads.
• Coordinate with Finance to support the Practice Leads’ delivery against key performance indicators (KPIs).

Practice Operations Specialist

• Support cross-functional teams responsible for efficient automated workflow processing
• Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met
• Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
• Communicate workflow status changes and operational updates to external stakeholders
• Assist in generating, reviewing, analyzing, and creating operational reports and data queries
• Monitor and analyze metrics associated with the performance and success of automated workflows
• Partner with stakeholders to understand business pain points and operational challenges
• Assess enhancement requests and monitor status of existing requests

BTP Operations Analyst

• Provide strategic leadership and end-to-end oversight of regionally-managed level 1 response operations
• Ensure programs are delivered consistently, aligned with organizational priorities
• Shape and assess program strategies
• Oversee operational performance
• Identify opportunities for continuous improvement, with a focus on client experience, capacity building, and community mobilization
• Ensure community response efforts are supported by scalable, sustainable infrastructure and integrated workflows across teams, partners, and technology platforms
• Design flexible, community-informed approaches
• Maintain visibility into the full operational ecosystem, from field execution to underlying support systems
• Lead the integration of community response and recovery operations priorities into the organization’s overall business plan
• Ensure alignment between strategic objectives, operational capabilities, and infrastructure readiness
• Hire, manage, and evaluate direct and indirect staff
• Engage volunteers in a meaningful way
• Collaborate proactively with cross-functional colleagues

Senior Director, Community Response Operations

• Business Partner for Theater leader - be the go to for the Theater leader, helping them manage their business and solve problems, partnering with the extended Alliances operations team.
• Build out and manage a team to ensure day-to-day operational excellence of Crowdstrike Alliances team
• Work proactively with Alliances leaders, align with their strategy and priorities
• Lead territory planning, goal setting and quota assigning process for Theater
• Being an expert on operational processes and advisor to Alliances leader(s) and their team(s)
• Working cross-functionally with other Alliances ops teams and leveraging their experience
• Understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis
• Advising on process enhancements and liaising with the IT and capability team.
• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future state
• Instituting best practices and scalable processes including data flow
• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands.
• Aligning with cross-functional teams to ensure positive user experience for our partners
• Help to set up KPIs to help monitor and optimize sales and partner performance
• Onboarding of new hires.
• Managing knowledge transfer and training materials
• Ability to optimize and prioritize tasks and acting as a point for escalation within the theater region

Director, Field Alliances Operations

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Operate with exceptional precision and attention to detail, ensuring accuracy across scheduling, travel, data and materials
• Serve as the primary support for the global CSR leader, managing calendar, meetings, public events, travel and priorities to maximize impact
• Enable efficient CSR team operations by driving key business processes, drafting external correspondence, overseeing budgets and financial activities, and coordinating special projects, as needed
• Demonstrate high responsiveness across stakeholders, communicating promptly and reliably to maintain momentum and alignment
• Lead and/or support planning and execution of events, including site visits, community engagements, media appearances and internal meetings
• Support tracking, reporting and overall effectiveness of CSR initiatives

Executive Operations Partner – Corporate Social Responsibility

• Develop, implement and maintain privacy governance frameworks, policies, procedures, and controls
• Direct data privacy initiatives, privacy assessments, and data loss reporting
• Serve as escalation contact for privacy-related inquiries and audits
• Lead privacy assessment process across departments
• Manage privacy incident response operations
• Direct internal and external relationships relating to privacy technology solutions
• Collaborate with stakeholders to ensure data management policies align with privacy objectives
• Establish and report metrics to the Board and executive management
• Identify staffing, technology, and training investments for enterprise privacy objectives

Director, Privacy Operations

• Analyzing market trends and business performance to develop strategic recommendations for clients
• Collaborating with cross-functional teams to optimize operational efficiency and drive business growth
• Utilizing analytical thinking and business data analytics to identify opportunities for improvement
• Developing strategic plans to enhance processes and achieve organizational objectives
• Interpreting data to inform insights and recommendations for client engagements
• Upholding professional and technical standards in alignment with the firm's code of conduct
• Building meaningful client connections and managing relationships to anticipate needs and deliver quality solutions
• Navigating complex situations to grow personal brand and deepen technical skills
• Embracing change and ambiguity to foster innovation and personal growth within the team
• Applying operational performance management techniques to improve client outcomes

Senior Associate, Enterprise and Functional Strategy, Operations

• Oversee projects and duties supporting the IP Operations team and the practice
• Serve as coordinator and resource for IP Services business planning and project support
• Support practice group members with establishing, updating, and maintaining accounts to access USPTO systems
• Collect and organize information for inclusion in various communication tools to the IP practice groups
• Maintain IP practice group pages on the firm’s intranet
• Coordinate various group wide meetings, presentations, internal and offsite training sessions
• Assist with maintaining IP practice group Policies and Procedures Manuals
• Lead training for IP new hires on invoice processing and assist in developing training materials for the practice
• Research various vendor invoice issues and assist in developing solutions and/or communications
• Maintain data in Excel, MS Lists, PowerBI, and SharePoint
• Support the IP Leadership team in their annual project process
• Interface with other firm departments
• Prepare and modify correspondence, communications, presentations, educational materials and other documents
• Develop and update various forms, charts and databases to track special projects
• Provide administrative support to the Director of IP Services

IP Operations Coordinator

• Managing administrative tasks and tracking across domestic and international proposals.
• Supporting proposal management and Salesforce maintenance.
• Strong organizational and technical writing skills to translate complex technical concepts into clear language.
• Strong communication and coordination skills to work across teams.
• Supporting a growing volume of proposals and pricing efforts.

Senior Sales Ops Admin

• Monitor facility conditions and coordinate maintenance activities to ensure optimal performance
• Plan and oversee maintenance work with technical accountability, conducting job walks and evaluating quality
• Escort and manage vendor relationships, ensuring quality standards through technical evaluation and performance oversight
• Support property managers with routine operations, procurement activities, and special event coordination
• Schedule and coordinate maintenance activities across the site to minimize operational disruption
• Interface professionally with clients, visitors, and guests while directing service providers
• Maintain facility management documentation and create customized administrative reports in Excel
• Provide facility-specific support to project management teams and assist with tactical planning

Facilities Operations Coordinator

• Provide visibility across active engagements — scope, schedule, risks, and priorities.
• Ensure projects are progressing as planned and support teams in resolving issues quickly.
• Reinforce consistency in delivery standards and execution across engagements.
• Act as a central coordination point across a distributed field organization.
• Build and implement repeatable processes, operating rhythms, and delivery standards.
• Establish playbooks, communication cadences, and escalation paths.
• Introduce structure into a fast-growing environment that has historically been less defined.
• Continuously improve how work flows across teams and functions.
• Contribute to and help drive: Workforce planning and staffing strategy, Resource allocation and utilization, Backlog visibility and capacity alignment, Revenue forecasting and business planning.
• Support the development and refinement of operational and financial models tied to growth.
• Ensure the business has clear visibility into performance and forward-looking demand.
• Own and/or support the operational components of proposals, including: Staffing approach, Execution planning, Delivery readiness.
• Ensure work is properly scoped and aligned with actual delivery capability.
• Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.).
• Support existing owners by improving alignment, visibility, and execution consistency.
• Identify gaps, bottlenecks, and risks across the organization and drive solutions.
• Ensure decisions across functions align to overall business priorities.
• Lead and support a distributed team of field professionals and team leads.
• Reinforce accountability, professionalism, and execution discipline.
• Conduct regular check-ins to understand performance, surface issues, and remove roadblocks.
• Support hiring, onboarding, and development of team members.

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