Professional Services Operations Specialist

HKA

Operations Specialist driving efficiency in consulting service lines at HKA. Supporting delivery operations across the Americas with resource planning and operational optimization.

Posted 7/24/2026full-timeWashington, DC • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational data assessment, resource planning, and project management within Professional Services organizations. Proficient in utilizing CRM systems and Microsoft Power BI to enhance efficiency and support key performance indicators.

Highest-signal resume keywords

Operations ManagementResource PlanningCRM Systems ProficiencyMicrosoft Power BI ExpertiseArtificial Intelligence Tools Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementResource AssessmentBusiness ForecastingProject ManagementData AnalysisKPI TrackingSQL

Soft Skills

Self-MotivatedProactive MindsetCollaborative Work

Tools & Technologies

CRM SystemsMicrosoft Power BIMicrosoft OfficeArtificial Intelligence Tools

Industry Keywords

Professional ServicesService Line ManagementCapacity UtilizationOnboardingBusiness Initiatives

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Act as the primary liaison between Service Line Leadership and support functions
Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines
Coordinate Service Line Leads' meetings, including agenda preparation
Support resource planning activities, tracking team capacity, utilization, and staffing needs
Coordinate special projects and business initiatives
Support onboarding of new Partners and integration of acquisitions
Coordinate with Finance to support delivery against key performance indicators (KPIs).

Requirements

What you’ll need

5+ years’ experience working in similar Operations roles
Multiple years of experience working for Professional Services organizations
Expertise in assessing operational data, resource needs, and business forecasts
Recent experience supporting multiple service lines, departments, business units, practice areas
Strong command of CRM systems to manage pipelines, projects and resources
Proven experience using Artificial Intelligence (AI) Tools to improve efficiency
Advanced proficiency with Microsoft Power BI and strong command of the full Microsoft Office; SQL experience preferred but not required
A self-motivated, proactive mindset and the ability to work both independently and collaboratively.

Benefits

Comp & perks

comprehensive health coverage
retirement savings with company contribution
PTO
performance bonus opportunities
robust training and development programs