Senior Director, Community Response Operations

American Red Cross

Senior Director managing community response operations at American Red Cross. Leading strategic initiatives to enhance community support and organizational alignment.

Posted 6/24/2026full-timeRemote • District of Columbia • 🇺🇸 United StatesSenior💰 $145,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic leadership and end-to-end oversight of regionally-managed level 1 response operations
Ensure programs are delivered consistently, aligned with organizational priorities
Shape and assess program strategies
Oversee operational performance
Identify opportunities for continuous improvement, with a focus on client experience, capacity building, and community mobilization
Ensure community response efforts are supported by scalable, sustainable infrastructure and integrated workflows across teams, partners, and technology platforms
Design flexible, community-informed approaches
Maintain visibility into the full operational ecosystem, from field execution to underlying support systems
Lead the integration of community response and recovery operations priorities into the organization’s overall business plan
Ensure alignment between strategic objectives, operational capabilities, and infrastructure readiness
Hire, manage, and evaluate direct and indirect staff
Engage volunteers in a meaningful way
Collaborate proactively with cross-functional colleagues

Requirements

What you’ll need

Bachelor's degree required
Minimum 10 years of related experience or equivalent combination of education and related experience required
7 years of management experience
Excellent verbal and written communication skills with the ability to think critically and strategically required
Ability to develop and implement an organizational vision which integrates key American Red Cross goals, priorities, values, and other factors is critical
Ability to balance change and continuity
Ability to strive to improve customer focus and organizational performance within the Red Cross framework
Ability to design and implement strategies which develop direct reports and others in the organization
Ability to foster integrity and trust in meeting the organization’s vision, mission, and goals
Ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies is required
Demonstrated ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust
Ability to use new technology to enhance decision making while fostering an environment of accountability and continuous improvements
Ability to explain, advocate and express facts and ideas in a convincing manner and negotiate with individuals and groups internally and externally is required
Ability to develop an expansive professional network with other organizations
Ability to identify the internal and external politics that impact the work of the organization

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic leadershipprogram strategy developmentoperational performance oversightcontinuous improvementcommunity mobilizationinfrastructure designworkflow integrationstaff managementprogram evaluationresource administration

Soft Skills

verbal communicationwritten communicationcritical thinkingstrategic thinkingcustomer focusintegritytrust buildingdecision makingnetwork developmentpolitical awareness

Certifications

Bachelor's degree