American Red Cross

Program Manager

• Guide, lead and support teams of employees and trained volunteers
• Build, sustain and energize the employee and volunteer workforce
• Ensure communities are ready to respond to disasters
• Oversee the successful implementation of disaster cycle services activities
• Champion and drive the development of Disaster Leadership Volunteers
• Supervise efforts to prepare and mobilize communities
• Act as a regional Red Cross disaster subject matter expert
• Initiate, scale, coordinate and manage disaster relief operations

Senior Community Disaster Program Manager

Account Manager

• Identify, develop and implement creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals.
• Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals.
• Provide sufficient organizational and operational support to sponsor contact to ensure achievement of collection operation and annual goals.
• Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations.
• Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer Telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures and other related regulatory requirements.
• Develop a working knowledge of the community, its government, demographics and organizations.
• Apply that knowledge to all aspects of servicing Sponsor groups and the expansion of the blood program.
• Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance.
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity.

Donor Recruitment Account Manager

Financial Planning and Analysis

• Develop analytical and financial models to evaluate business scenarios and support strategic decisions
• Partner with internal stakeholders to define project scope, data needs, and analytical requirements
• Create well‑structured, compelling presentations that communicate insights to leadership
• Conduct cost/benefit analyses, scenario modeling, product and market profitability assessments, capacity planning, and budgeting/forecasting
• Deliver monthly revenue and expense analyses, variance explanations, and performance reports

Financial Analyst II

• Direct and coordinate activities related to program implementation and execution.
• Support the planning, execution, and evaluation of projects, including initiatives that may involve external partners or integrated marketing efforts.
• Ensure integration of assigned projects with broader program and organizational initiatives, including support of partner-facing activities and deliverables.
• Collect and analyze data, identify areas of need or opportunity, and develop recommendations for program improvements.
• Track and report on project performance, including key milestones and outcomes.
• Administer processes within assigned program area.
• Identify opportunities to improve workflows, enhance efficiency, and support the successful delivery of partner commitments and program goals.
• May work in conjunction with internal departments and external government and/or non-government agencies in the development of program strategies and proposal initiatives as required.

Senior Program Manager, Cause Marketing

Customer Support

• Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with your team to transport and setup equipment at the collection sites in local communities
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
• Taking the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is
• Being detailed oriented to ensure that the blood collected meets goals and regulatory requirements
• May drive Red Cross vehicles and setup and tear down equipment at donation sites

Blood Collection Staff - Customer Service

• Guide, lead and support teams of employees and trained volunteers to deliver comfort and care in times of disaster.
• Build, sustain, and energize the employee and volunteer workforce to create and maintain a foundation of continuous and robust engagement.
• Collaborate with volunteer services staff to ensure community readiness for disaster response.
• Oversee the successful implementation of disaster cycle services activities within assigned geographic area.
• Champion and drive the development of Disaster Leadership Volunteers to meet specific responsibilities in disaster readiness, preparedness, response, and recovery.
• Supervise efforts to prepare and mobilize communities and engage partners for effective disaster management.
• Act as a regional Red Cross disaster subject matter expert to maximize Red Cross presence and community engagement.

Operations

• Support workforce expansion efforts by strengthening outreach, recruitment strategy, and market analysis initiatives.
• Identify, attract, and engage qualified healthcare contractors.
• Conduct targeted outreach to healthcare professionals and contractor networks.
• Develop and maintain a Healthcare Contractor Recruitment Guide.
• Perform salary benchmarking and market analysis.
• Develop and execute a recruitment strategy plan to meet current and projected needs.
• Track key recruitment metrics and collaborate cross-functionally.

Training Operations Intern – Healthcare

Digital Marketing

• Update and validate course information so that all content reflects the latest program structures, requirements, and standards.
• Improve ADA accessibility by following best practices in structure, markup, and content adjustments.
• Collaborate with UX and Marketing (Product, SEO/SEM, Operations) teams to ensure accuracy, consistency, and quality across all updated pages.
• May support unit with research of the project.
• Typically analyze data, present facts, and recommend solutions.
• Maintain changing logs and databases for the project (supporting version control).
• Assist with the analysis of business benefit before, during and after implementation of the project.
• Conduct unit-specific responsibilities.

Junior Digital Marketing Specialist

Manager

• Serve as subject matter expert for the Red Cross Aquatics programs
• Support content development by reviewing and editing technical texts throughout the product development cycle
• Ensure the accuracy and relevancy of the Training Services program content
• Assist the Senior Director, Science and Education and Director, Aquatics Programs with ongoing education
• Involved in continuing education for Training Services and for review, approval, and quality monitoring of education programs
• Support the Scientific Advisory Council Aquatics sub-council as needed
• Serve as an internal and external American Red Cross SME / liaison
• Coordinate the production and distribution of material
• Provide education of staff, instructor, and instructor trainers
• Ensure compliance with relevant regulations and industry standards

Senior Aquatics Program Manager

Administrative Assistant

• Provide comprehensive administrative support to a department, team, or program, handling both routine and complex tasks with accuracy and professionalism.
• Prepare reports, correspondence, and other key documents that support effective operations.
• Assist in coordinating and administering projects, programs, and business processes to ensure smooth execution and alignment with organizational goals.
• Manage and maintain schedules, calendars, and logistics for departmental activities and services.
• Offer guidance, support, and leadership to volunteers, fostering a positive and productive environment.

Executive Administrative Assistant – Part-Time

• Utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with your team to transport and setup equipment at the collection sites in local communities
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
• Taking the time to personally connect with donors
• Listening to their stories and helping them understand how impactful their donation is
• Being detail-oriented all day, every day
• Driving Red Cross vehicles and setup/tear down equipment at donation sites

Blood Collection Staff – Customer Service

Recruitment

• Assist account managers in ensuring blood drives achieve goal through drive management activities
• Provide oversight and record keeping in both Hemasphere and online scheduling system (OLS)
• Provide sufficient organizational and operational support to blood drive coordinators
• Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer tele recruiters
• Appropriately utilize tools, technology and strategy provided by the organization

Donor Recruitment Associate

Data Engineer

• Collaborate with analytics and business teams to improve data models that feed business intelligence tools, increase data accessibility, and foster data-driven decision making across the organization.
• Build and implement scalable solutions that align to our data governance standards and architectural roadmap for data integrations, data storage, reporting, and analytic solutions.
• Design, develop, and test data integration solutions. Write, automate and document unit/integration/functional tests.
• Manage automated deployments using Git pipelines, ensuring code changes are efficiently version-controlled and deployed.
• Collaborate with multiple teams to streamline deployment workflows, monitor and troubleshoot pipelines for reliability and performance.
• Perform data analysis required to troubleshoot data-related issues by building a data quality framework and assist in the resolution of data issues.
• Serve as tech lead by mentoring less experienced members of the team through code reviews, pair programming and similar hands-on interactions.

Lead Data Engineer

Sales

• Selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales).
• Selling retail training products and supplies from the Red Cross Store to consumer and business customers.
• Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs.
• Handle credit card transactions and place training and retail product orders through Sales systems.
• Accurately document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store retail products that complement class enrollment.
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines.
• Answer customer questions and address concerns about classes or products.
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.

Telesales Specialist

• Plan and execute effective strategies to maximize blood drive programs, manage sponsor partnerships and utilize market knowledge to achieve established collection goals.
• Provide support, development and/or leadership guidance to all volunteers.
• Develop and implement annual and long-term sponsor partnership annual blood drive programs in assigned geography to achieve collection goals.
• Identify, develop and implement creative strategies to attract, sell, manage and retain Blood Program Leaders/Sponsor partnerships and maximize value from sponsor partnerships.
• Provide sufficient organizational and operational support to sponsor contact and maintain a high level of communication with all assigned Blood Program Leaders/Sponsors.
• Support the blood drive annual calendar build by identifying and applying appropriate methods to ensure productive scheduling of blood drives by assigned Sponsors.
• Keep abreast of assigned geography, including but not limited to its government, demographics organizations, and competitive profile and apply that knowledge to all aspects of servicing Sponsor groups and the penetration of designated markets.
• Maintain accurate system records and provide tracking and statistical data on Sponsor group performance.
• Ensure tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity are fit for purpose and identify opportunities for improvement.

Senior Community Disaster Program Manager

Donor Recruitment Account Manager

Financial Analyst II

Senior Program Manager, Cause Marketing

Blood Collection Staff - Customer Service

Senior Community Disaster Program Manager

Training Operations Intern – Healthcare

Junior Digital Marketing Specialist

Senior Aquatics Program Manager

Executive Administrative Assistant – Part-Time

Blood Collection Staff – Customer Service

Donor Recruitment Associate

Lead Data Engineer

Telesales Specialist

Strategic Business Planning Manager