American Red Cross

Call Center Representative

• Answer inbound call and email inquiries regarding training classes, billing, certifications, and processes
• Perform account maintenance on learner and instructor accounts
• Manage customer inquiries and ensure follow-through to resolution
• Achieve production targets for call-handling metrics and quality

Call Center Agent, Tier I – Part-Time – Temporary

Director

• Implement an overall fundraising strategy, managing an assigned donor portfolio to maximize revenue growth and engage donors in the mission of the organization
• Develop strategies to identify and leverage relationships with families, foundation decision-makers, and C-suite contacts
• Secure meetings, make presentations, prepare proposals, and directly solicit to cultivate and grow relationships
• Work collaboratively with other departments and partner with development staff at the national and/or regional offices to prepare presentations and proposals matching the objectives and interests of the donor/prospect
• Compile and analyze data/information about accounts in portfolios for the development of solicitation strategy

Senior Philanthropy Director – Transformational Giving

Customer Support

• Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with the team to transport and setup equipment at collection sites in local communities
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
• Taking the time to personally connect with donors and listen to their stories
• Collaborating with teammates to create a friendly environment for volunteers
• Being detailed oriented all day to ensure goals and regulatory requirements are met
• May drive Red Cross vehicles and work with the team to setup and tear down equipment at donation sites

Blood Collection Staff – Customer Service

Program Manager

• Carry out the enterprise volunteer services strategy, policies and programs.
• Provide strategic planning, design and implementation support to operations for volunteer management, and ensure that implementation and defined activities are carried out in accordance with specified objectives.
• Provide support, development and/or leadership guidance to all volunteers.
• Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
• Provide guidance and consultation on volunteer capacity building, role competency development, needs assessment, planning, recruitment, retention and engagement.
• Serve as liaison for problem-solving, operational issues and policy matters.
• Identify volunteer programs and services needs or gaps.
• Determine and implement appropriate solutions.
• Serve as a liaison to internal staff, organizations, associations and volunteers and meet with multiple stakeholders to ensure alignment of needs and objectives.
• Monitor and evaluate program activities and data to formulate and implement improvements ensuring program objectives and needs are met.
• Develop plans and assessment tools.
• Provide guidance to teams responsible for facilitation of volunteer activities, services, programs and events.
• Monitor staff development needs and serve as coach and mentor to other volunteer services staff.
• Monitor plans to ensure they are established, supported and executed.
• Develop and prepare reports and presentations.

Program Director, Volunteer Programs

Procurement

• Provide Supply Management and IT procurement support to clients assigned by the Senior Director, operating independently and with a high level of expertise.
• Provide hands-on leadership for negotiating and executing agreements and statements of work in support of IT procurement demands.
• Manage a team of 3-5 professionals that provide Supply Management support to the IT department, as well as business units acquiring IT-related products and services.
• Create and execute staff development plans in conjunction with Strategic Procurement leadership.
• Be a nimble and flexible leader that demonstrates the ability to adjust and lead through changing work demands.
• Work with the Sr. Director of Strategic Procurement to ensure demands and priorities are synchronized with expectations of IT and Supply Management leadership.
• Supervise, mentor and support assigned SM Technology Team staff to ensure they are performing their responsibilities effectively and efficiently.
• Oversee SM Technology Team participation in SM processes, to include the Stakeholder Advisory Board, Risk Council, and P&L Improvement tracking.
• Develop and implement strategies that will optimize sourcing, contracting, year-over-year spend and use of the Coupa platform.
• Work with project teams to contribute to business cases, estimate costs, and plan solution procurements.
• Work with internal partners such as General Counsel, Enterprise Risk and Information Security to assess, negotiate and execute master agreements.
• Work with Red Cross clients and suppliers to author and negotiate statements of work and ordering documents, with the goal of supporting good outcomes for project investments.
• Manage an assigned portfolio of clients and suppliers to understand procurement demands, oversee renewals, and perform contract change control.
• Provide hands-on assistance in performing the business of IT Strategic Procurement. And contribute to performance and cost saving goals.

Director, Strategic Procurement – IT

• Ensure effective collaboration with Volunteer Services; identify, mobilize, and engage partners in all communities in assigned geographic area; and determine current readiness resources, facilities, supplies, local vendors, and strategies for addressing gaps.
• Work with volunteers to ensure that the communities served are ready to respond to disasters.
• Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region.
• Initiate and coordinate disaster relief operations in the assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.
• Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.

Community Disaster Program Manager

Business Operations

• Perform transactional activities such as budget monitoring, handling daily finance transactions, managing local vendor relationships, facilities management, and running records/reports to support the finance, operational and administrative functions
• Provide support, development and/or leadership guidance to all volunteers
• Keep offices running and troubleshoot any operations issues
• Process deposits
• Manage maintenance services for vehicles
• Manage vendors
• Implement new policies and procedures
• Travel once weekly to the other office
• Provide administrative budget support such as: expense coding, financial report dissemination, analyzing monthly forecasting of expenses, initiation, monitoring, and approval of regional procurement transactions, establishing location processes for cash and card transactions, and ensuring that programs are executed within budget in collaboration with department leaders
• Coordinate and train volunteers to assist with less complex daily transactional work
• Lead system user/training for Business Applications and IT Services using the appropriate system to troubleshoot phone and computer issues for Region and assist with tech services requests
• Support facilities/asset management by ensuring repairs are completed within budget and managing vendor-related activities

Business Operations Coordinator

Communications

• Media Relations: Work with regional communications director, regional executive, executive director and others to execute determined media relations strategy.
• Respond to local media inquiries by arranging interviews and providing Red Cross-approved information and mission-related stories with sound judgment and timeliness.
• Serve as a Red Cross spokesperson, train and prepare staff and volunteer spokespersons, review support requests, and develop and execute an effective communications strategy.
• Public Affairs and Crisis Communications: Support regional, divisional, and potentially national disaster public affairs activities.
• Provide training, development, and coordination of disaster public affairs volunteers.
• Social Engagement: Implement a regional social media engagement strategy aligned with enterprise-wide strategy and regional priorities.
• Develop creative, engaging, platform- and audience-specific content that encourages participation, strengthens community partnerships, and furthers the mission.
• Marketing Support: Support integrated marketing and program campaigns across all Lines of Service and functional support departments.
• Internal Communications: Support development and execution of strategic and change-management communications.
• Volunteer Engagement: Support the Regional Communications Director in building, engaging, training and supervising a regional communications and disaster public affairs volunteer team.

Regional Communications Manager

• Translate Spanish-language materials on an ongoing basis, including everyday operational, programmatic, and communications content.
• Perform machine translation post-editing (MTPE) of Spanish content to ensure outputs meet professional linguistic quality standards.
• Proofread and review Spanish translations to ensure linguistic accuracy, consistency, tone, and adherence to the established style guide and terminology.
• Perform linguistic quality assurance (LQA) reviews and provide clear, constructive feedback in alignment with professional translation standards.
• Contribute to the development, maintenance, and application of Spanish style guides, glossaries, and linguistic standards.
• Support basic desktop publishing (DTP) tasks including layout and formatting verification in collaboration with graphic designers.
• Collaborate with the Multicultural Communications Manager on activities to ensure quality, consistency, and efficient workflows.
• Support the evaluation and screening of volunteer linguists based on language proficiency and translation skills.
• Assist with onboarding and training volunteer linguists, including participation in training sessions and ongoing development activities.
• Participate in continuous improvement initiatives for volunteer linguists, including revisions, feedback, and quality discussions.

Multicultural Communications Specialist – Linguist

Manager

• Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area or functional activities throughout the region.
• Lead the Program: Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Regional DAT Manager

Community Manager

• Guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster.
• Create and maintain a foundation of continuous and robust volunteer engagement using established processes and collaborating with volunteer services staff.
• Work with volunteers to ensure that the communities you serve are ready to respond to disasters.
• Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming.
• Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
• Act as the local point of contact for partners and communities.
• Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations, upon completion of training requirements.

Community Disaster Program Specialist

Video Editor

• Edit videos and b-roll packages using Adobe Premiere to help tell the Red Cross story.
• Manage video shoots nationwide, including hiring freelancers, creating budgets, scheduling, liaising with the local teams, writing interview questions and gathering releases.
• Collaborate with external and internal stakeholders, including all five lines of service and departments such as Fundraising, Marketing and Government Relations, to develop videos that meet their needs.
• Shoot broadcast quality interviews, direct-to-camera videos and b-roll.
• Partner with other members of the Content & Channel Strategy team to build and refine YouTube strategy, applying platform best practices to increase reach, engagement and discoverability.
• Create video graphics using Red Cross video templates via Adobe Photoshop.
• Review videos from other departments, outside video producers and Red Cross regions for production values, accuracy, and brand standards.
• Media manage incoming video assets.
• Post videos on Vimeo and YouTube, including creation of custom thumbnails, SEO-friendly titles and descriptions, and basic performance optimization using platform analytics.
• Ensure videos are accessible with captions for deaf or hard-of-hearing individuals and oversee caption translation processes.
• Train local and regional Red Cross communications staff in video production.

Video Producer, Photo & Video Production

• The Regional Communications Manager plays a key role in connecting people to the American Red Cross mission and services across the region.
• Help advance regional priorities, increase public understanding and engagement, and ensure communities know how to access Red Cross support when it matters most.
• Provide communications and marketing support while also supporting, developing and guiding volunteers.
• Support regional, divisional, and potentially national disaster public affairs activities.
• Contribute to crisis communications planning, messaging, and execution during emergencies.
• Implement a regional social media engagement strategy aligned with enterprise-wide strategy and regional priorities.
• Support integrated marketing and program campaigns across all Lines of Service and functional support departments.
• Support development and execution of strategic and change-management communications.
• Support the Regional Communications Director in building, engaging, training and supervising a regional communications and disaster public affairs volunteer team.

Account Manager

• Manage and grow a portfolio of hospital accounts generating approximately $30M in revenue.
• Build and maintain strong relationships with clinical leaders and C-suite executives.
• Educate clients on Red Cross products, services, and value propositions.
• Identify and pursue new business opportunities within and beyond the current customer base.
• Lead contract negotiations and renewals to ensure long-term partnerships.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Provide guidance and support to volunteers as needed in support of hospital engagement.
• Travel to assigned hospitals and prospects at least 3 days per week.

Senior Account Manager, Hospital Sales

• Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with team to transport and setup equipment at collection sites
• Creating a welcoming environment for volunteer donors
• Following safety procedures while collecting blood donations
• Driving Red Cross vehicles and setup/tear down equipment at donation sites