Blood Collections Team Lead – Mobiles

American Red Cross

Team Lead overseeing mobile blood drives for American Red Cross. Ensuring team performance and compliance while providing excellent customer service to donors.

Posted 7/15/2026full-timeHampton • Virginia • 🇺🇸 United StatesSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and customer service skills while effectively managing mobile blood drives and ensuring compliance with regulatory requirements. Proficient in phlebotomy and capable of adapting to variable schedules and physical demands of the role.

Highest-signal resume keywords

Leadership ExperiencePhlebotomy ExperienceCustomer Service SkillsEffective Verbal CommunicationBasic Computer Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PhlebotomyCustomer ServiceAttention to DetailRegulatory ComplianceManual Dexterity

Soft Skills

ProfessionalismCompassionPublic Relations Skills

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Blood BankingNot-for-ProfitMobile Blood Drives

About the role

Key responsibilities & impact

Lead the team and drive for results through excellent customer service
Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
Work as a lead/charge at the mobile blood drives within the community and conduct phlebotomy
Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects and meets regulatory requirements
Standard Schedule (Hampton, Virginia): Variable work schedule
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.
Overnight travel may be required in some locations.
Schedule is provided two to three weeks in advance

Requirements

What you’ll need

Associates Degree or equivalent combination of education and related experience (18 months to four years of work experience in a related field) is required.
Minimum 1 year leadership experience in environments with public interaction required.
Phlebotomy experience is required.
Customer service experience, effective verbal communication and public relations skills are required.
A current valid driver's license and a good driving record is required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
Basic computer skills are required.
Must be proficient with Microsoft office applications.

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition