Lead Donor Support Counselor

American Red Cross

Lead Donor Support Counselor III at American Red Cross assisting donors with abnormal test results. Counseling and educating donors while managing team and ensuring compliance in a supportive environment.

Posted 7/22/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSenior💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in donor counseling and education, with a strong focus on sensitivity and tact in communication. Proficient in managing follow-up studies and maintaining accurate case files while supporting and supervising team members.

Highest-signal resume keywords

Bachelor's Degree In Health Science5 Years Experience In Hospital Or Laboratory SettingDonor CounselingMicrosoft Office ApplicationsTeam Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Donor CounselingCase File ManagementFollow-Up StudiesEducational Material CreationHealth Risk Education

Soft Skills

SensitivityEffective InteractionTeamworkSupervisionCommunication

Tools & Technologies

Microsoft OfficeWindows Environment

Industry Keywords

Infectious DiseaseSexually Transmitted Disease ClinicDeceased Donor RegistrationCommunity Referrals

About the role

Key responsibilities & impact

Ensure donors with abnormal or unexpected test results are deferred and appropriately notified.
Create education materials regarding risk behaviors, precautions and possible future implications to health providing appropriate community referrals to donors and coach counselors how to educate donors sensitively.
Counsel blood donors who require the most tact and sensitivity, including where there are changes in eligibility status and eligibility for reentry testing.
Identify where donor information gathered during counseling sessions require follow-up (such as identifying suspect products and retrieval, upgrading Deceased Donor Registration or notifying outside agencies of infectious disease risk).
Manage follow-up studies and testing and ensure case files are accurately maintained.
Support and supervise staff by assigning work, determining priorities, monitoring timelines, training, and ensuring team coverage for lunch and break periods.
Prepare and deliver educational seminars to internal and external audiences.

Requirements

What you’ll need

Bachelor's degree in health science, biology, nursing or a related field required.
Minimum 5 years of related hospital, laboratory, infectious disease or sexually transmitted disease clinic setting experience or equivalent combination of education and related experience required.
Ability to work on a team.
The ability to interact effectively with others is required.
Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
Some travel may be required.

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to a 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition