Blood Collection Staff – Customer Service

American Red Cross

Blood Collection Staff utilizing healthcare and customer service skills to assist with blood donations. Collaborating with teams to create a welcoming environment for donors in local communities.

Posted 7/12/2026full-timeKennewick • Washington • 🇺🇸 United StatesLead💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective verbal communication while assisting with blood collection processes. Proficient in Microsoft Office applications and capable of adapting to physical demands and irregular hours.

Highest-signal resume keywords

Customer Service ExperienceEffective Verbal CommunicationValid Driver's LicenseMicrosoft Office ProficiencyDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Blood Collection ProcessManual DexterityPhysical LiftingEquipment SetupBasic Computer Skills

Soft Skills

Interpersonal SkillsListening SkillsTeam CollaborationAdaptability

Tools & Technologies

Red Cross Vehicles

Industry Keywords

HealthcareVolunteer DonorsSafety Procedures

About the role

Key responsibilities & impact

Utilize healthcare and/or customer service skills to assist with every step of the blood collection process
Collaborate with your team to transport and setup equipment at the collection sites in local communities
Create a welcoming and comfortable environment for volunteer donors
Follow all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is
Be detail-oriented all day, every day
Drive Red Cross vehicles and work with the team to setup and tear down equipment at the donation sites

Requirements

What you’ll need

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with a good driving record is required
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs
Good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
Basic computer skills are required
Must be proficient with Microsoft office applications

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition