BTP Operations Analyst

Ibility LLC

Operations Analyst managing automated workflows and collaborating with cross-functional teams to enhance efficiency for government leaders.

Posted 6/29/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Support cross-functional teams responsible for efficient automated workflow processing
Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met
Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
Communicate workflow status changes and operational updates to external stakeholders
Assist in generating, reviewing, analyzing, and creating operational reports and data queries
Monitor and analyze metrics associated with the performance and success of automated workflows
Partner with stakeholders to understand business pain points and operational challenges
Assess enhancement requests and monitor status of existing requests

Requirements

What you’ll need

Previous operations experience
Exposure to or experience working in DevOps environments
Strong analytical skills with the ability to develop data-driven recommendations
Strong verbal and written communication skills
Data analysis experience using tools such as:
Excel
Tableau
SQL
Python
Experience managing stakeholder relationships
Experience working with cross-functional teams
Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately
Ability to analyze case or document status data and identify processing delays or system issues
Experience coordinating with technical and operations teams to resolve defects and implement data fixes
Strong Excel and reporting skills (data cleansing, pivot tables, tracking logs, status reporting)
Experience gathering business requirements for operational reports and dashboards

Benefits

Comp & perks

Health, Dental, and Vision Plans
Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment
Health Savings Account
Unlimited Paid Time Off / 11 Federal Holidays Off
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisWorkflow MonitoringOperational ReportingData CleansingMetrics AnalysisTroubleshootingAutomated Workflow ProcessingDocument Status AnalysisData-Driven RecommendationsBusiness Requirements Gathering

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAnalytical ThinkingCollaborationProblem Solving