Ibility LLC

Operations

• Support cross-functional teams responsible for efficient automated workflow processing
• Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met
• Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
• Communicate workflow status changes and operational updates to external stakeholders
• Assist in generating, reviewing, analyzing, and creating operational reports and data queries
• Monitor and analyze metrics associated with the performance and success of automated workflows
• Partner with stakeholders to understand business pain points and operational challenges
• Assess enhancement requests and monitor status of existing requests

BTP Operations Analyst

Product Specialist

• Develop healthcare-related promotional and educational materials including fact sheets, flyers, toolkits, and campaign content for both internal agency and external audiences.
• Draft audience-centered messaging in partnership with clinical and subject matter experts to ensure accuracy, cultural responsiveness, and alignment with plain-language and health literacy guidelines.
• Create digital assets including graphics, infographics, and data visualizations for use in program reports, dashboards, presentations, and stakeholder communications.
• Design and maintain a production schedule for all communications materials; track deliverable timelines and coordinate internal reviews against the content calendar.
• Ensure all materials adhere to federal agency branding standards and Section 508 accessibility requirements; produce final deliverable files in both editable and PDF formats.
• Support the development and maintenance of a Strategic Communications and Engagement Plan and Content Calendar across multiple program workstreams.
• Coordinate communications across program offices to ensure consistent messaging on objectives, progress, and outcomes.
• Assist with preparation of executive briefing packages and monthly leadership progress reports for senior government stakeholders.
• Maintain version control over communication artifacts, branding asset libraries, and compliance documentation in accordance with federal information security and data handling requirements.
• Handle sensitive program information with discretion and in compliance with applicable federal agency data governance requirements.

Junior Communications Product Specialist

Analyst

• Analyze user performance needs and translate findings into actionable, testable IT system requirements documents
• Develop comprehensive test scripts to ensure thorough assessment of system performance against each defined requirement
• Execute or support execution of performance testing across all development and testing phases (unit, integration, system, UAT, regression)
• Evaluate performance reports and testing results, documenting findings in formal test reports with clear traceability to requirements
• Trace test results to requirements and present findings in clear oral and written reports to technical and non-technical stakeholders
• Identify performance deficiencies, document defect reports, and coordinate with development teams to resolve issues
• Develop and maintain requirements traceability matrices (RTMs) to ensure full coverage of system requirements throughout testing lifecycles
• Participate in requirements reviews, test readiness reviews, and post-testing retrospectives.
• Support development and maintenance of performance measurement frameworks aligned with program KPIs and success criteria
• Prepare and deliver status briefings, technical reports, and presentations communicating testing progress and outcomes

Performance Analyst

• Review and analyze financial, operational, and IT data to map to the TBM framework, applying TBM taxonomy, activity-based costing, and Apptio methodologies to sustain and enhance the TBM Cost Transparency Model.
• Provide technical support and data analysis to improve IT cost transparency and planning by analyzing, validating, and reporting IT financial and operational performance to support informed budget and investment decisions.
• Build and maintain data workflows to automate financial processes and support TBM platform operations, including data validation, configuration, and testing within Apptio.
• Support data governance activities by normalizing and validating data according to established frameworks
• Contribute to the continuous improvement of analytical models through data-driven feedback and testing
• Support senior staff in virtual and face-to-face meetings with government clients by preparing necessary documentation and technical analysis

Technology Business Management Analyst

Architect

• Develop a business architecture strategy based on situational awareness of various healthcare business scenarios and organizational motivations.
• Apply a structured business architecture approach and methodology for capturing key enterprise views, including strategy, capability, value stream, and organizational perspectives.
• Capture tactical and strategic enterprise goals that provide traceability through the organization and map to metrics that enable ongoing governance.
• Define strategic, core, and support processes that transcend functional and organizational boundaries.
• Identify external entities such as customers, suppliers, and external systems that interact with the business, and describe associated people, resources, and controls.
• Capture relationships among roles, capabilities, and business units, including decomposition of business units into subunits and documentation of internal or external management structures.
• Develop and maintain business architecture artifacts, including capability models, process flows, business context diagrams, and value-stream maps.
• Collaborate with IT architects, program managers, and stakeholders to ensure alignment between business strategy and technology initiatives.
• Support enterprise governance activities by providing architecture analysis, recommendations, and documentation in support of decision-making.
• Communicate complex architectural concepts clearly to diverse stakeholders across technical and non-technical audiences.

Business Architect

• Conduct requirements elicitation sessions with clinical and operational stakeholders to gather, document, and validate functional and non-functional system requirements.
• Perform requirements analysis, including traceability from stakeholder needs through system specifications to acceptance criteria.
• Develop detailed requirements documentation, user stories, use cases, and process models for clinical informatics applications.
• Conduct information modeling activities including data flow diagrams, entity-relationship models, and conceptual data schemas.
• Facilitate and participate in user acceptance testing (UAT), developing test scripts, tracking defects, and documenting test results.
• Develop and maintain artifact documentation for systems capturing or standardizing health information, clinical data, or life sciences data.
• Serve as liaison between clinical subject matter experts and technical development teams to ensure requirements are accurately interpreted and implemented.
• Support continuous improvement of clinical informatics systems by evaluating existing processes and identifying gaps or inefficiencies.
• Assist in the development of training materials, standard operating procedures, and user guides for health IT systems.
• Participate in project status reviews, stakeholder meetings, and deliverable reviews as required by the program.

Health IT Informatics Analyst I

• Assess OCM and operational readiness.
• Facilitate virtual and face-to-face meetings with government clients and lead co-ordination/collaboration from various business units.
• Attend and participate in meetings with many different client stakeholder groups.
• Identify and formulate organizational target state requirements from written materials and verbal interactions with stakeholders.
• Identify and document organizational design challenges, obstacles, and decisions, and provide rationale and recommendations to help address resistance to change.
• Develop and execute communication plans.
• Define approaches for developing a permanent organizational resiliency and change capacity within differing organizational units and approaches for transitioning key change management responsibilities and activities to them.
• Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change.
• Define activities to support change and transition initiatives.
• Develop and deploy user adoption/training programs around our technology solution.
• Work directly with the client and end user to affect change.
• Serve as a trusted advisor to our customers both internal and external.
• Test and review all deliverables to ensure quality and compliance.
• Be the teammate everyone wants on their team and take ownership in making our company the best place to work.

Senior OCM Analyst

Business Analyst

• Lead the continuous update of the Program Management Plan (PMP) and all supporting standards
• Ensure alignment with the Program Charter and oversight expectations from external entities
• Align SAFe ceremonies, release cadences, and tools (Agility or JIRA) to ensure consistent delivery across overlapping waves
• Review meeting materials for and lead regular program management meetings, including program risk reviews, Change Control Board meetings, defect reviews, and program reviews
• Translate complex technical data into intuitive, decision-ready Power BI dashboards and other materials
• Automate communications by leveraging Agility or JIRA as the authoritative data source
• Update and maintain a future-state Knowledge Management (KM) ecosystem
• Develop change management plans, job aids, and FAQs to maintain institutional knowledge
• Proactively identify and log program risks
• Perform Analysis of Alternatives (AoAs) for complex requirements and present recommendations to executive leadership
• Implement the Defect Management Strategy to ensure clear ownership of defects
• Coordinate with external vendors to ensure hotfixes and releases are tracked from identification to resolution

Program Management Analyst – ERP Implementation

QA Engineer

• Serve as the Technical Testing subject matter expert for Momentum performance testing initiatives.
• Design, develop, and maintain automated performance testing frameworks aligned with enterprise standards.
• Evaluate and recommend automation approaches, tools, and best practices to maximize testing efficiency and minimize testing complexity.
• Lead the development of automated performance testing solutions leveraging an array of software development languages and tools.
• Mentor and coach the performance testing developers and analysts to deliver high quality solutions that satisfy the client’s needs.
• Ensure automated solutions are version-controlled, traceable, and well-documented.
• Configure, maintain, and upgrade the automation tool environments and related plugins.
• Integrate automation tools with CI/CD pipelines (e.g., Jenkins, GitHub, and other automation applications) to enable continuous testing and repeatability.
• Manage test environment connectivity, data dependencies, and tool access for the technical and testing teams.

Senior Momentum Technical – Performance Tester

• Collaborate with the Wave Testing Lead and government client in planning, training, and testing of functional components of the financial system and coordinate with other vendors on testing to adjudicate, resolve, and close issues including change control discussions
• Ensure 100% traceability of requirements
• Oversee and mentor work of junior testers
• Ensure testing includes validation of Federal Section 508, TRM, and VIP compliance
• Execute manual and automated test scripts, document results, identify issues and defects, and prepare testing summary reports
• Link test cases to Requirements Traceability Matrix (RTM)
• Maintain and prioritize a testing defect log that will be shared with the government client and other vendors to track testing progress
• Prepare materials and support facilitation of User Acceptance Testing (UAT) training

Senior Momentum iFAMS Testing Analyst

• Support external customers with analyzing current business processes, developing business requirements, and documenting management processes and corresponding software requirements.
• Provide Federal Financials subject matter expertise using Momentum Financials.
• Requirements Elicitation: Collaborate with customers to facilitate structured discussions, refine business processes, and decompose complex requirements into Epics, Features, and actionable User Stories in a SAFe Agile environment.
• Requirements Consolidation: Conduct reviews of existing requirements, artifacts and repositories and working with external customers to make needed updates.
• Gap Analysis & Traceability: Map requirements to CGI’s Momentum Financials to determine which needs are met through configuration. Maintain the Requirements Traceability Matrix (RTM) from elicitation through testing and implementation.
• Strategic Roadmapping: Assist in developing the Implementation Plan and Roadmap, identifying dependencies across system interfaces, data conversion, and federal reporting requirements.
• Risk & Dependency Management: Proactively identify and log program risks. Perform Analysis of Alternatives (AoAs) for complex requirements and present recommendations to executive leadership.