Operations Manager

Valet Living

Operations Manager at Valet Living overseeing team performance and operational efficiency. Driving client satisfaction through effective team leadership and data analysis.

Posted 7/18/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team development capabilities, with a focus on operational excellence and financial management. Proficient in data analysis and client partnership to drive service quality and growth opportunities.

Highest-signal resume keywords

Leadership ExperienceData Analysis SkillsFinancial ManagementClient Relationship ManagementTalent Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget DevelopmentData AnalysisExcel ProficiencyPerformance ManagementStaffing StrategyOperational ExcellenceFleet ManagementInventory ManagementProject ManagementCompliance Standards

Soft Skills

CoachingMentoringCommunication SkillsOrganizational SkillsProblem-Solving

Tools & Technologies

MS ExcelMS WordMS OutlookMS PowerPoint

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Operational ExcellenceService DeliveryClient SatisfactionTalent DevelopmentField Operations

About the role

Key responsibilities & impact

Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability.
Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.
Financial Management: Develop budgets, monitor expenses, and report on financial performance.
Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.
Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.
Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.
Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity.
Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.
Talent Development: Identify future leaders and support their professional growth.
Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.
Own Special Projects: Lead assigned projects from start to finish.

Requirements

What you’ll need

5-7 years of leadership experience with budget and reporting responsibility, General Manager experience preferred.
Bachelor's degree preferred.
Proven ability to manage and develop teams while driving results.
Strong Excel and data analysis skills to support decision-making.
Organized, detail-oriented, and able to manage multiple priorities effectively.
Exceptional verbal and written communication skills.
A passion for delivering outstanding service and building lasting relationships.
Familiarity with hiring, talent development, and performance management.
Ability to think on your feet, make sound decisions, and motivate your team under pressure.
Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.
Valid Driver’s License: Required, along with the ability to travel regularly throughout the market.
Lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions
Comfortable working around unpleasant odors when needed.

Benefits

Comp & perks

Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs