Valet Living

Sales

• Own & Expand National Account Relationships: Build and maintain relationships with institutional owners, REITs, and C-level stakeholders; drive additional revenue within an assigned national account base.
• Drive New Enterprise Growth: Identify and cultivate relationships with large national ownership and management groups (10,000+ units) to expand market presence.
• Identify Revenue Opportunities: Evaluate existing business to uncover gaps, expansion opportunities, and incremental revenue streams.
• Lead Strategic Sales Engagements: Develop and deliver customized, consultative presentations aligned to client goals, operational needs, and financial objectives.
• Develop National Sales Strategy: Leverage industry knowledge and business acumen to create and execute a top-down strategy for enterprise growth.
• Align with Regional Sales Teams: Partner closely with regional sales leaders to share pipeline insights, coordinate strategy, and drive execution.
• Stay Ahead of the Market: Monitor industry trends, customer needs, and competitive activity to inform strategy and positioning.
• Represent Valet Living Externally: Attend and speak at industry events, build relationships through associations, and expand brand presence in the market.
• Own Forecasting & Performance Tracking: Manage account-level forecasting, budgeting, and revenue tracking to ensure performance against targets.
• Contribute to Talent Strategy: Identify and attract top sales talent to support organizational growth.

Director of Sales – National Accounts

Bilingual

• Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned apartment communities
• Ensure work is completed on time, meets quality standards, and aligns with client expectations
• Build and manage daily schedules using the designated work order management system
• Source, select, and dispatch qualified independent contractors to meet service demand
• Conduct daily site visits to confirm job status, quality, and compliance
• Maintain consistent communication with clients and contractors regarding job details and progress
• Ensure contractors close work orders through the mobile app with required completion photos
• Close out completed work orders to support timely contractor payment and accurate client billing
• Coordinate follow-up repairs, touch-ups, and return visits as needed
• Manage service issues and escalations, partnering with leadership when required
• Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention
• Enforce safety standards and protocols across all job sites
• Identify and address unsafe conditions; escalate unresolved safety concerns promptly
• Ensure incident reporting is completed accurately and on time
• Monitor performance metrics and implement corrective actions to maintain service quality
• Recommend process improvements that enhance efficiency, consistency, and customer satisfaction
• Proactively recruit, evaluate, and onboard qualified independent contractors
• Clearly communicate client requirements, job scope, and performance expectations
• Support contractor onboarding and compliance processes as needed
• Support new community launches by conducting property walks with Maintenance Directors and Client Success Managers
• Build strong, trust-based relationships with onsite property teams
• Educate clients and property staff on MultiPro service offerings to drive adoption and satisfaction
• Provide guidance and support to less experienced Service Delivery Managers
• Partner with Client Success Managers to resolve daily operational challenges
• Communicate escalated risks or service concerns to leadership in a timely manner
• Identify opportunities to improve service delivery and operational processes
• Take on additional responsibilities as needed, demonstrating flexibility and ownership

Service Delivery Manager – Bilingual (English/Spanish)

Operations

• Oversee all aspects of branch operations within your region
• Recruit, train, and mentor Branch Managers
• Lead new market launches and turnaround efforts
• Own full regional P&L responsibility
• Deploy full suite of services in partnership with local teams
• Prepare and present operational and financial performance updates
• Champion service consistency, retention, and satisfaction
• Implement KPIs and streamline processes
• Reinforce safety standards and protocols at every branch location
• Champion regional readiness for new initiatives and operational transformation

Regional Director of Operations, East

Field Engineer

• Keep apartment communities clean, functional, and compliant by maintaining disposal areas, dumpster enclosures, and common spaces.
• Evenly distribute and compact trash using company-provided equipment.
• Sort and handle recycling and compost materials according to company procedures.
• Perform general porter services like sweeping, cleaning enclosures, and removing debris.
• Remove pet waste from designated areas using provided supplies.
• Empty trash from public and common-area receptacles and replace liners as needed.
• Use our mobile app on your smartphone to log service activity and confirm completion.
• Stay active by walking properties, climbing stairs, and working outdoors during your shift.

Part-Time Field Service Technician – Truck Required

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
• Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

Order Processor, Bilingual (English/Spanish)

Account Executive

• Execute a comprehensive go-to-market strategy that drives sustained revenue growth and increases market penetration across assigned markets.
• Identify, pursue, and close new business opportunities by engaging community managers, regional managers, property owners, asset managers, and management groups.
• Lead multi-stakeholder, consultative sales processes
• Serve as a trusted subject-matter expert by clearly articulating Valet Living’s value proposition
• Partner closely with Account Management and Operations teams to ensure smooth handoffs, clear expectations, and successful service launches for new clients.
• Engage in ongoing professional development, coaching, and skill-building while staying current on industry trends and best practices.

Regional Sales Executive

• Own and Grow a Territory: Execute a comprehensive go-to-market strategy that drives sustained revenue growth and increases market penetration across assigned markets.
• Develop New Business: Identify, pursue, and close new business opportunities by engaging community managers, regional managers, property owners, asset managers, and management groups to consistently meet and exceed monthly closing targets.
• Build and Scale Pipeline: Rapidly develop a robust pipeline through outbound prospecting, industry networking, phone outreach, in-person and virtual meetings, and other lead generation strategies.
• Manage Complex Sales Cycles: Lead multi-stakeholder, consultative sales processes, navigating decision-making structures and tailoring solutions to client needs from initial engagement through contract execution.
• Position Value & Differentiate Solutions: Serve as a trusted subject-matter expert by clearly articulating Valet Living’s value proposition, delivering compelling presentations, and differentiating solutions in a dynamic market.
• Support Client Transitions: Partner closely with Account Management and Operations teams to ensure smooth handoffs, clear expectations, and successful service launches for new clients.
• Maintain CRM Discipline: Ensure accurate documentation, forecasting, and pipeline visibility through consistent use of Salesforce.
• Invest in Development: Engage in ongoing professional development, coaching, and skill-building while staying current on industry trends and best practices.