Fundraising Operations Manager

Circle 4 Marketing, LLC

Fundraising Operations Manager at World Central Kitchen overseeing systems for gift processing and donor support. Managing team workflows to ensure compliance, efficiency, and donor-centered service in fundraising operations.

Posted 7/7/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

At World Central Kitchen (WCK), the Fundraising Operations Manager plays a pivotal role in overseeing the systems and processes that power WCK’s gift processing, donor acknowledgments, and financial reconciliation.
The Manager supervises and mentors a high-performing team that handles gift entry, acknowledgments, donor support, matching gifts, and pledge follow-up.
They set clear priorities, manage daily workflows, and foster a culture of accuracy, accountability, and continuous improvement.
This role is responsible for timely gift posting across Salesforce and Sage Intacct; maintaining and refining acknowledgment and tribute processes; managing the relationship with WCK’s lockbox/caging vendor; and ensuring WCK’s fundraising operations remain compliant, efficient, and donor-centered.
The Manager identifies opportunities to streamline and automate workflows, enabling the team to scale effectively as WCK grows.

Requirements

What you’ll need

Minimum of 5+ years of progressive experience in fundraising gift processing and donor support, including at least 3 years in a supervisory role.
2+ years of customer service experience, ideally within a nonprofit environment.
3-4 years experience gift entry in Salesforce NPSP.
Proven ability to supervise, lead, and communicate clearly within a team setting.
Strong understanding of the complexities of high-volume, multi-channel giving.
Direct experience with gift entry, data file processing, and data uploads.
Demonstrated ability to organize and prioritize work, delegate tasks appropriately, and solve problems through analysis and interpretation of information.
Excellent written and oral communication skills, with exceptional business writing and proofreading expertise.
Proficiency with Excel and/or Google Sheets, and Microsoft Word.
Strong commitment to accuracy, timeliness, clarity, and attention to detail.
Demonstrated flexibility, eagerness to learn, and comfort with ambiguity in a fast-paced environment.
Enthusiasm for exploring new technologies and methods to improve results.
Comfortable with ambiguity and responsive to production challenges

Benefits

Comp & perks

ZERO Premiums: WCK covers 100% of insurance premiums for employees and their dependents, including medical, dental, vision, and group life coverage. Benefits begin on your date of hire.
Voluntary Benefits:
Additional Life Insurance
Pet Insurance
Supplemental AD&D
Flexible Spending Accounts (Dependent Care and Health Care)
403(b) Retirement Plan: WCK offers a 50% match up to 8% of employee salary deferrals, beginning within 30 days of hire.
Life & Disability Insurance: 100% employer-sponsored group life and disability insurance provided within 30 days.
Paid Time Off (PTO): Responsible PTO, including vacation, sick, and personal leave, plus paid holidays.
Growth Opportunities: Learning and development support to grow your career.
Employee Assistance Program (EAP): Free and confidential support for life’s challenges.
Annual Salary Reviews and additional benefits outlined in the Personnel Manual.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Gift EntryData File ProcessingData UploadsFinancial ReconciliationExcelGoogle SheetsMicrosoft Word

Soft Skills

Clear CommunicationProblem SolvingOrganizational SkillsAttention to DetailFlexibility