Circle 4 Marketing, LLC

Director

• Serve as the primary relationship lead for a portfolio of major donors and family foundations, driving revenue growth through cultivation, solicitation, and stewardship.
• Build and maintain a robust pipeline of prospective and recurring donors to ensure sustainable, long-term revenue growth.
• Represent WCK at meetings, events, conferences, and speaking engagements, serving as a trusted ambassador of the organization’s mission and values.
• Develop and manage annual and multi-year revenue goals and strategies for major, mid-level, and recurring giving, including launching WCK’s planned giving program.
• Partner with Development leadership to ensure Individual Giving efforts align with broader organizational fundraising priorities and Response Team needs.
• Monitor performance against goals, using data and insights to adapt strategy in response to evolving opportunities and operational demands.
• Lead the day-to-day operations of the Individual Giving team, providing clear direction, support, and accountability.
• Establish team priorities, KPIs and annual goals, guiding strategic planning and execution across portfolios.
• Foster a collaborative, high-performing team culture through team meetings, communications, and shared ownership of outcomes.
• Support professional growth through ongoing coaching, feedback, and performance management of direct reports.
• Serve as the primary internal representative for major and mid-level giving in cross-functional meetings, campaigns, and strategic discussions.
• Collaborate closely with Marketing and Communications to ensure effective and cohesive donor communications.

Individual Giving Director

Operations

• Lead and develop a team of managers and engineers across Response Technology and Response Data functions
• Manage day-to-day operations, ensuring the team is responsive to field needs and aligned on priorities
• Work with the VP to triage incoming requests, balance competing priorities, and allocate team capacity
• Build a cohesive team culture that embodies WCK's values — adaptability, collaboration, and urgency
• Own hiring, performance management, and professional development for direct reports
• Ensure field teams have reliable access to technology tools, data systems, infrastructure and training during responses
• Serve as the escalation point for technology issues during active responses, coordinating rapid resolution
• Maintain operational readiness — on-call coverage, activation protocols, and surge capacity planning
• Travel to activations as needed to provide direct support and gather firsthand feedback on field needs
• Coordinate with Response Operations, Response Security, and Community Response during activations
• Support the PM, Response Support Platform in operationalizing implementation across Response Technology Operations
• Partner with the Director of Knowledge Management to ensure RT processes and workflows are documented in the KMS
• Establish feedback loops to capture lessons learned from activations and integrate them into platform improvements
• Model, draft, and propose playbooks, policies, and SOPs that will be embedded in the Response Support Platform
• Ensure the team is prepared to adopt and leverage new platform capabilities as they come online
• Oversee scoping of technology and data needs within Response Operations, translating operational requirements into actionable projects
• Manage delivery of technology initiatives — whether working with internal teams, external vendors, or Enterprise Technology
• Track project timelines, dependencies, and risks; escalate blockers and ensure commitments are met
• Continuously identify opportunities to leverage technology for efficiency gains — both for frontline teams and for the RT support model
• Oversee deployable technology asset inventory, ensuring accurate records are maintained
• Ensure equipment is properly maintained, tested, and kept deployment-ready
• Oversee procurement of technology assets as necessary, coordinating with relevant stakeholders
• Proactively identify opportunities to improve response technology tools, systems, and infrastructure
• Partner with Enterprise Technology on engineering governance, architecture decisions, and technical standards
• Collaborate with Response Operations leadership to understand evolving operational needs
• Coordinate with Response Security on technology requirements for security monitoring and team safety
• Build relationships across WCK to ensure Response Technology is seen as a trusted, responsive partner
• Establish and track metrics for team performance — response times, issue resolution, field satisfaction
• Ensure data quality and system reliability across response technology platforms
• Balance technical debt management with new development based on organizational priorities
• Own incident management for critical system failures, ensuring rapid resolution and root cause analysis

Technology Operations Director

Manager

• Provide effective oversight and leadership to the Fundraising Systems team, including the Salesforce Administrator and Data Specialist.
• Manage and maintain WCK’s Salesforce NPSP environment, including user setup, permissions, automations, and integrations with external tools such as Mailchimp, Kindsight, Dataro, GoFundMe Pro, and Sage Intacct.
• Partner with Director, Development Operations on reporting and analytics—transforming business needs into actionable dashboards, reports, and data visualizations that support fundraising strategies.
• Oversee data quality management, including regular audits, deduplication, and adherence to data standards and governance protocols.
• Partner with Fundraising Operations and Donor Relations to ensure CRM tools and data workflows meet the evolving needs of frontline fundraising and stewardship efforts.
• Coordinate with Finance to maintain accurate and timely data synchronization between Salesforce and Sage Intacct.
• Identify, scope, and implement system improvements and automations that streamline processes and enable scalable fundraising growth.
• Collaborate with internal teams to design and test new features, integrations, and configurations to improve system functionality.
• Develop, document, and maintain Standard Operating Procedures (SOPs) for data management, reporting, and system use.
• Conduct training and provide ongoing support to Development staff to enhance data literacy and system adoption.
• Work closely with external vendors and consultants to support system enhancements, troubleshoot technical issues, and plan for future upgrades.
• Serve as a resource for best practices in CRM administration, fundraising data, and analytics.
• Contribute to various team projects as assigned.
• The Manager, Fundraising Systems will work closely with senior leaders and lead a small team.

Circle 4 Marketing, LLC

Individual Giving Director

Technology Operations Director

Fundraising Systems Manager

Response Technology Operations Director