Circle 4 Marketing, LLC

Manager

• Provide effective oversight and leadership to the Fundraising Systems team, including the Salesforce Administrator and Data Specialist.
• Manage and maintain WCK’s Salesforce NPSP environment, including user setup, permissions, automations, and integrations with external tools such as Mailchimp, Kindsight, Dataro, GoFundMe Pro, and Sage Intacct.
• Partner with Director, Development Operations on reporting and analytics—transforming business needs into actionable dashboards, reports, and data visualizations that support fundraising strategies.
• Oversee data quality management, including regular audits, deduplication, and adherence to data standards and governance protocols.
• Partner with Fundraising Operations and Donor Relations to ensure CRM tools and data workflows meet the evolving needs of frontline fundraising and stewardship efforts.
• Coordinate with Finance to maintain accurate and timely data synchronization between Salesforce and Sage Intacct.
• Identify, scope, and implement system improvements and automations that streamline processes and enable scalable fundraising growth.
• Collaborate with internal teams to design and test new features, integrations, and configurations to improve system functionality.
• Develop, document, and maintain Standard Operating Procedures (SOPs) for data management, reporting, and system use.
• Conduct training and provide ongoing support to Development staff to enhance data literacy and system adoption.
• Work closely with external vendors and consultants to support system enhancements, troubleshoot technical issues, and plan for future upgrades.
• Serve as a resource for best practices in CRM administration, fundraising data, and analytics.
• Contribute to various team projects as assigned.
• The Manager, Fundraising Systems will work closely with senior leaders and lead a small team.

Fundraising Systems Manager

Operations

• Lead and develop a team of managers and engineers across Response Technology and Response Data functions
• Manage day-to-day operations, ensuring the team is responsive to field needs and aligned on priorities
• Work with the VP to triage incoming requests, balance competing priorities, and allocate team capacity
• Build a cohesive team culture that embodies WCK's values — adaptability, collaboration, and urgency
• Own hiring, performance management, and professional development for direct reports
• Ensure field teams have reliable access to technology tools, data systems, infrastructure and training during responses
• Serve as the escalation point for technology issues during active responses, coordinating rapid resolution
• Maintain operational readiness — on-call coverage, activation protocols, and surge capacity planning
• Travel to activations as needed to provide direct support and gather firsthand feedback on field needs
• Coordinate with Response Operations, Response Security, and Community Response during activations
• Support the PM, Response Support Platform in operationalizing implementation across Response Technology Operations
• Partner with the Director of Knowledge Management to ensure RT processes and workflows are documented in the KMS
• Establish feedback loops to capture lessons learned from activations and integrate them into platform improvements
• Model, draft, and propose playbooks, policies, and SOPs that will be embedded in the Response Support Platform
• Ensure the team is prepared to adopt and leverage new platform capabilities as they come online
• Oversee scoping of technology and data needs within Response Operations, translating operational requirements into actionable projects
• Manage delivery of technology initiatives — whether working with internal teams, external vendors, or Enterprise Technology
• Track project timelines, dependencies, and risks; escalate blockers and ensure commitments are met
• Continuously identify opportunities to leverage technology for efficiency gains — both for frontline teams and for the RT support model
• Oversee deployable technology asset inventory, ensuring accurate records are maintained
• Ensure equipment is properly maintained, tested, and kept deployment-ready
• Oversee procurement of technology assets as necessary, coordinating with relevant stakeholders
• Proactively identify opportunities to improve response technology tools, systems, and infrastructure
• Partner with Enterprise Technology on engineering governance, architecture decisions, and technical standards
• Collaborate with Response Operations leadership to understand evolving operational needs
• Coordinate with Response Security on technology requirements for security monitoring and team safety
• Build relationships across WCK to ensure Response Technology is seen as a trusted, responsive partner
• Establish and track metrics for team performance — response times, issue resolution, field satisfaction
• Ensure data quality and system reliability across response technology platforms
• Balance technical debt management with new development based on organizational priorities
• Own incident management for critical system failures, ensuring rapid resolution and root cause analysis

Response Technology Operations Director

Product Manager

• **Key Partnerships****This role sits at the intersection of several teams. Success depends on building strong, trust-based relationships across the organization.
• - Enterprise Technology owns WCK's technology stack and will provide engineering capacity for implementation. The PM needs to deeply understand the existing stack, some components may already meet platform requirements, and stay tightly aligned on architecture decisions and build vs. buy trade-offs.
• - The Director of Knowledge Management (within Governance) holds functional ownership of Knowledge Management (KM) curation and implementation. The PM will partner closely with them to ensure the KMS component reflects governance standards while meeting operational needs.
• - Beyond these core partnerships, the PM will engage regularly with Response Operations, Community Response, People Response, and Response Security — the teams who will ultimately use the platform daily.
• **Key Responsibilities****Product Strategy & Vision**
• - Shape the product vision for the Response Support Platform across all components: KM, omnichannel helpdesk, AI Tier 0, Global Event Monitoring (GEM), and CRM
• - Develop comprehensive product requirements based on stakeholder needs across Response Operations, Community Response, People Response, Response Security, and Governance
• - Create and maintain a prioritized product roadmap aligned with organizational priorities
• - Navigate trade-offs across speed, safety, compliance, and user experience
• **Discovery & Requirements**
• - Conduct stakeholder interviews across all functional areas to understand support needs, pain points, and workflows
• - Document current-state processes and identify gaps in existing support capabilities
• - Define user personas and journey maps for field teams, remote coordinators, and central staff
• - Translate operational requirements into technical specifications in coordination with Enterprise Technology
• **Solution Evaluation & Selection**
• - Assess existing tools within WCK's technology stack for potential use, in partnership with Enterprise Technology
• - Research and evaluate enterprise platform options (e.g., ServiceNow, Salesforce Service Cloud, Zendesk, Genesys) with consideration for build vs. buy trade-offs
• - Evaluate AI/ML capabilities for Tier 0 self-service, NLP translation, and predictive routing
• - Assess CRM requirements and evaluate options — including expansion of current Salesforce implementation or alternative solutions
• - Develop solution recommendation documentation and evaluation criteria aligned with Enterprise Technology standards
• - Coordinate vendor demonstrations and technical evaluations as needed
• **Stakeholder Alignment & Communication**
• - Build cross-functional alignment with partner teams
• - Prepare and present progress updates to stakeholders
• - Manage stakeholder expectations and surface escalations as needed
• - Drive consensus on prioritization decisions
• **Deliverables**
• Phase 1: Discovery & Foundation (Months 1-3)
• - Stakeholder interview synthesis and requirements documentation
• - Current-state assessment and gap analysis
• - Product vision document and 12-month roadmap
• - Platform solution recommendation with evaluation criteria (build vs. buy analysis)
• - CRM requirements assessment and preliminary recommendation
• - 3-month checkpoint presentation to leadership
• Phase 2: Selection & Planning (Months 4-6)
• - Vendor evaluation summary and recommendation
• - Platform architecture and integration design
• - Detailed implementation plan and timeline
• - MVP scope definition and acceptance criteria
• Phase 3: Build & Iterate (Months 7-12)
• - MVP delivery oversight and iteration based on user feedback
• - CRM integration with Phase 1 platform deployment
• - Product documentation and training materials
• - Quarterly roadmap updates and stakeholder reviews
• - 12-month engagement summary and transition plan

Product Manager, Response Support Platform

Data Engineer

• Maintain and troubleshoot frontline data tools, primarily Airtable-based systems supporting Response Operations
• Build and maintain integrations between response systems using REST APIs, ensuring data flows reliably across platforms
• Provide responsive technical support during activations, including outside standard business hours when needed
• Monitor system health and proactively address issues before they impact field operations
• Refine and evolve the response data model to better reflect operational realities and reduce complexity in cooperation with key stakeholders
• Develop and improve Airtable templates and offline data tools that standardize processes while remaining flexible for diverse response contexts
• Reduce redundant data entry by connecting response unit processes and automating data flows where possible
• Build automated data QA processes to support data integrity and enable reliable real-time reporting
• Document data structures, integrations, and templates to enable knowledge transfer and long-term maintainability
• Partner with Enterprise Technology to ensure engineering work follows organizational standards and best practices
• Collaborate closely with Response Technology team members to understand operational needs and translate those into technical solutions
• Work with field teams to gather feedback and iterate on tools based on real-world usage
• Participate in code reviews and maintain clean, well-documented codejectives.

Response Data Engineer, 6mo Contract

• World Central Kitchen is seeking a highly skilled Chef, and innovative Manager to lead Culinary Operations on the ground to ensure the service of nourishing, comforting meals to disaster-affected communities.
• Your role includes:
• Menu Development: Craft culturally appropriate menus that cater to diverse communities.
• Inventory Management: Oversee rotating inventories and ensure efficient resource utilization.
• Cooking at Scale: Prepare meals in low-resource environments to feed large groups.
• Team Building: Train and build locally led response teams for efficient food distribution.
• Rapid Response: Ensure food aid is promptly delivered to communities, aligning with WCK’s values and ethos.
• Activation Management: Respond within four (4) hours notice to a disaster area to act as Culinary Manager, managing relief operations on the ground, or in rare cases, remotely.
• Lead and manage field teams specializing in culinary operations. Ensure strategic and streamlined implementation of relief activities on the ground, operationalizing WCK’s North Star values.
• Design and implement response strategies in the field that are adaptable and robust enough to function in high-stress, dynamic environments affected by natural disasters or conflicts.

Fundraising Systems Manager

Response Technology Operations Director

Product Manager, Response Support Platform

Response Data Engineer, 6mo Contract

Culinary Manager, Asia – Humanitarian Aid