Director, Field Operations – Service Delivery

Fluid2Chip

Director of Field Operations at Fluid2Chip managing operational structure and team performance. Ensuring project delivery consistency while leading field services in a growing technical organization.

Posted 6/17/2026full-timeRemote • California, Colorado, District of Columbia, Illinois, New York, Washington • 🇺🇸 United StatesLead💰 $160,000 - $190,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Provide visibility across active engagements — scope, schedule, risks, and priorities.
Ensure projects are progressing as planned and support teams in resolving issues quickly.
Reinforce consistency in delivery standards and execution across engagements.
Act as a central coordination point across a distributed field organization.
Build and implement repeatable processes, operating rhythms, and delivery standards.
Establish playbooks, communication cadences, and escalation paths.
Introduce structure into a fast-growing environment that has historically been less defined.
Continuously improve how work flows across teams and functions.
Contribute to and help drive: Workforce planning and staffing strategy, Resource allocation and utilization, Backlog visibility and capacity alignment, Revenue forecasting and business planning.
Support the development and refinement of operational and financial models tied to growth.
Ensure the business has clear visibility into performance and forward-looking demand.
Own and/or support the operational components of proposals, including: Staffing approach, Execution planning, Delivery readiness.
Ensure work is properly scoped and aligned with actual delivery capability.
Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.).
Support existing owners by improving alignment, visibility, and execution consistency.
Identify gaps, bottlenecks, and risks across the organization and drive solutions.
Ensure decisions across functions align to overall business priorities.
Lead and support a distributed team of field professionals and team leads.
Reinforce accountability, professionalism, and execution discipline.
Conduct regular check-ins to understand performance, surface issues, and remove roadblocks.
Support hiring, onboarding, and development of team members.

Requirements

What you’ll need

Bachelor's degree in Engineering, Construction Management, Operations, Business, or related field — OR equivalent hands-on commissioning/field testing background in mission-critical or industrial environments.
PMP or equivalent operational credibility.
Experience in a field-based technical services environment, such as: Commissioning QA/QC or field verification, Technical or engineering services, Specialty contracting or service delivery organizations.
Experience helping build or scale teams, processes, and delivery functions.
Strong operational instincts — ability to bring structure to a growing, evolving business.
Experience working across staffing, utilization, planning, and delivery execution.
Ability to operate across functions without direct ownership of each while driving alignment and accountability.
Experience leading distributed, field-based teams.
Strong business and operational acumen, including familiarity with capacity planning, backlog management, and revenue forecasting.
Experience contributing to or leading proposal planning and delivery readiness.
Background in high-growth or build-as-you-go environments, where processes and systems are developed over time.

Benefits

Comp & perks

Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
Flex spending accounts (FSA).
Dental and vision plans.
Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
401k with company match and self-directed brokerage account option.
PTO including additional paid time off during the last week of the year.
Company paid life insurance coverage for employees and their eligible dependents.
Short and long-term disability, AD&D coverage.
Professional development opportunities, tuition reimbursement, and professional licensing assistance.
Paid parental leave after one year of employment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PMPcapacity planningbacklog managementrevenue forecastingoperational modelsstaffing coordinationexecution planningdelivery readinessfield verificationcommissioning QA/QC

Soft Skills

leadershipcommunicationorganizational skillsproblem-solvingaccountabilityprofessionalismexecution disciplineoperational instinctsteam buildingcross-functional collaboration

Certifications

Bachelor's degreePMP