Fluid2Chip

Operations

• Provide visibility across active engagements — scope, schedule, risks, and priorities.
• Ensure projects are progressing as planned and support teams in resolving issues quickly.
• Reinforce consistency in delivery standards and execution across engagements.
• Act as a central coordination point across a distributed field organization.
• Build and implement repeatable processes, operating rhythms, and delivery standards.
• Establish playbooks, communication cadences, and escalation paths.
• Introduce structure into a fast-growing environment that has historically been less defined.
• Continuously improve how work flows across teams and functions.
• Contribute to and help drive: Workforce planning and staffing strategy, Resource allocation and utilization, Backlog visibility and capacity alignment, Revenue forecasting and business planning.
• Support the development and refinement of operational and financial models tied to growth.
• Ensure the business has clear visibility into performance and forward-looking demand.
• Own and/or support the operational components of proposals, including: Staffing approach, Execution planning, Delivery readiness.
• Ensure work is properly scoped and aligned with actual delivery capability.
• Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.).
• Support existing owners by improving alignment, visibility, and execution consistency.
• Identify gaps, bottlenecks, and risks across the organization and drive solutions.
• Ensure decisions across functions align to overall business priorities.
• Lead and support a distributed team of field professionals and team leads.
• Reinforce accountability, professionalism, and execution discipline.
• Conduct regular check-ins to understand performance, surface issues, and remove roadblocks.
• Support hiring, onboarding, and development of team members.

Director, Field Operations – Service Delivery