Operations

• Atuar como referência técnica no monitoramento em tempo real da cadeia de suprimentos, garantindo visibilidade end-to-end e rápida tomada de decisão;
• Liderar análises avançadas de dados logísticos, identificando tendências, gargalos e oportunidades estratégicas de melhoria;
• Coordenar e desenvolver a equipe de controle logístico, assegurando alinhamento com objetivos, processos e indicadores da operação;
• Desenvolver e implementar estratégias logísticas (roteirização, gestão de estoques e otimização de recursos), garantindo eficiência em inbound, outbound e logística reversa;
• Conduzir governança com clientes (reuniões, apresentações executivas e planos de ação), assegurando comunicação eficaz e rápida resolução de problemas operacionais.

Especialista Sr de Operações Logísticas

• Optimize end-to-end logistics and reverse logistics operations, ensuring efficiency, service levels, and continuous improvement;
• Manage relationships with carriers and strategic partners, leading negotiations and ensuring performance and SLA compliance;
• Act as a consultant throughout the complete order-to-delivery cycle, anticipating risks and implementing structural solutions;
• Conduct root cause analyses (RCA) on critical incidents, leading action plans and coordinating with internal and external stakeholders;
• Develop, monitor, and evolve KPIs and dashboards to support strategic decisions and promote a data-driven culture in the operation.

Senior Logistics Operations Analyst

• Operate the management rituals and executive forums of the Executive Directorate (Direx): prepare materials, record decisions, and follow up with directors and focal points;
• Support the directorate's strategic initiatives by structuring action plans, tracking deliverables, and ensuring steady execution;
• Monitor the directorate's day-to-day OKRs, ensuring regular updates and the quality of indicators;
• Prepare presentations and executive materials with clarity, consistency, and standardized reporting for senior leadership.

Mid-level Operations Analyst

• Lead strategic transformation and process improvement initiatives end-to-end (diagnosis, prioritization, design, implementation and measurement of results);
• Map, analyze and redesign processes (AS-IS / TO-BE), identifying bottlenecks, risks and opportunities for improvement;
• Operate in a data-driven manner, using operational and financial indicators (KPIs) for decision-making and prioritization of initiatives;
• Identify opportunities for automation, digitization and application of artificial intelligence (AI) in business processes;
• Connect business, operations, technology and data teams to build scalable solutions;
• Influence and mobilize stakeholders across functions, ensuring alignment, engagement and sustainment of implemented changes;
• Serve as a technical reference in Operational Excellence, supporting and developing partner areas;
• Structure and evolve Operational Excellence governance, including backlog, initiative pipeline and results tracking;
• Develop and deliver training and capacity-building programs, promoting a culture of continuous improvement and transformation;
• Support the advancement of the organization’s maturity in processes, data and automation;
• Ensure sustainability of gains through definition of indicators, monitoring and action plans.

Senior Operational Excellence and Process Transformation Analyst

• Perform document verification for the opening and monitoring of judicial and extrajudicial enforcement processes, including repossession procedures;
• Respond to requests from registries/notary offices, the legal department and other involved areas, ensuring process compliance;
• Negotiate settlements, monitor payments and control outstanding balances related to consortium quotas and assets;
• Process cancellations, reactivations, changes to credit letters and installment rescheduling, in accordance with internal policies;
• Update information, records and process statuses in corporate systems;
• Support the sale of repossessed assets and monitor auction processes;
• Assist consortium members and internal teams, providing operational support and clarifying inquiries;
• Prepare dossiers, notifications, communications, reports and tracking spreadsheets for processes and department KPIs;
• Request payments related to operations and keep documentation and administrative controls up to date.

Consortium Operations Assistant

• Provide specialized technical support to Sicredi System entities and partner companies, resolving requests related to insurance products and services (with a focus on negotiation and policy renewals)
• Manage the financial closing for renewal services
• Assist in implementing action plans aimed at adopting corrective measures
• Prepare technical analyses and opinions, including drafting technical manuals and documents in the Online Support system
• Develop support materials

Junior Insurance Operations Analyst

• Receive, review and report the status of received contracts to the responsible areas;
• Verify and correct and/or report to the responsible areas issues related to taxes and levies, delivery and payment terms, technical specifications of materials and other contractual conditions;
• Monitor, analyze and produce a monthly report on contract status (incident history, consumption, balances, supported areas, supplier performance, claims);
• Promptly execute required contract changes, such as: update of PPU, price adjustments, balance replenishment, time extensions/amendments, value amendments and/or other necessary amendments, both in documents, reports and spreadsheets and in SAP and other systems;
• Check and approve activities that require dual or triple checking, such as: price adjustments, amendments and others;
• Receive, analyze and control requests and claims, as well as collect history and documents/evidence; carry out the necessary actions to address the request and/or claim and draft responses for validation and subsequent sending to suppliers and/or requesting areas, such as: follow-up, audits, oversight bodies and others;
• Keep contract information and incident records up to date and organized;
• Support contract negotiations with suppliers;
• Organize, attend, mediate and record meetings with suppliers and/or requesting areas, as well as monitor and/or execute the defined action plan;
• Draft inquiries and requests to Legal, Finance, Tax, Guidance and other areas regarding contracts;
• Review purchase orders that reference contracts;
• Ensure contract availability;
• Support activities related to contract closeout, as well as the archiving of contract documentation;
• Establish integration actions with planning areas to provide new contracts with improvements identified during contract management;
• Support and participate in on-site technical visits to suppliers and requesting areas, when required;
• Monitor, control and act to ensure that containers, packaging, cylinders, skids, metal boxes, coils, containers and/or other load handling equipment and/or materials are delivered to the destination and returned to the supplier in a timely manner, as well as carry out the necessary operational controls, including payments to the supplier.

Operations Analyst

• Serve as the technical reference for the Operational Control area.
• Conduct financial and operational analyses to support budgeting, forecasting, and governance processes.
• Drive process improvements and contribute to the Executive Board's decision-making.
• Ensure cross-functional integration and the quality of information.
• Support business development and the achievement of the company's strategic objectives.

Operational Control Specialist

• Collaborate and interact with other internal CAS teams, hubs and cooperatives across the Sicredi system to understand needs and help identify opportunities within Legal Operations
• Work closely with attorneys from other areas of the Legal Superintendency (Civil Litigation, Labor, Tax and Credit Recovery Management, and Product and Business Management) to deliver outcomes that add value to the Legal department
• Seek opportunities for continuous improvement of team processes and workflows
• Analyze and propose action plans to mitigate risks within the management area
• Solve complex problems and provide new perspectives on existing solutions
• Act as a resource and mentor for less-experienced professionals

Legal Operations Analyst – Junior

• Conduct analysis of balance sheets and financial statements of originator companies, assessing credit risk and the profile of assets;
• Calculate and validate financial metrics and pricing models for CRI transactions (real estate receivables certificates);
• Monitor portfolio performance, tracking delinquency, losses, recovery and profitability;
• Monthly review and reconciliation of collateral and ensure that securitized assets comply with internal and regulatory criteria;
• Ensure compliance with contracts and the terms agreed in transactions;
• Identify potential financial impacts and propose solutions or adjustments to ongoing transactions;
• Prepare detailed management reports and analyses for investors and stakeholders;
• Drive the standardization and automation of financial controls and reporting;
• Work closely with Legal, Controllership and Treasury to ensure alignment across operations;
• Participate in negotiations and interactions with partners, investors, trustees and custodians;
• Support internal and external audits, providing data and detailed explanations.

Securitization Operations Analyst

• Coordenar as atividades, projetos e o fluxo das filas de tickets, assegurando a qualidade das entregas e o pleno funcionamento das frentes de trabalho;
• Gerenciar a equipe, incluindo a delegação de responsabilidades, o monitoramento de desempenho, a correção de desvios e a garantia da qualificação exigida para as atividades desenvolvidas;
• Elaborar e controlar as escalas de trabalho internas e de sobreaviso, incluindo atendimento em regime 24x7 e plantões, garantindo a cobertura operacional dentro e fora da janela padrão de atendimento;
• Atuar como principal ponto de contato técnico e operacional entre as equipes da Contratada e o corpo funcional do Cliente;
• Organizar treinamentos, promover a disseminação de conhecimento técnico, apoiar a integração de novos profissionais e acompanhar a execução do plano de capacitação da equipe;
• Monitorar o cumprimento dos Acordos de Nível de Serviço (SLAs), gerenciar o ciclo de vida das ordens de serviço e acompanhar chamados críticos junto a fornecedores externos;
• Disseminar normas e diretrizes do Cliente para a equipe e controlar os acessos administrativos, incluindo a comunicação imediata de desligamentos e a devolução de crachás e tokens dentro dos prazos estabelecidos.

Gerente de Operações

• Maintain large-volume databases
• Develop and maintain automated logistics reports and dashboards
• Analyze results and propose improvements
• Develop process automations (RPA)
• Perform data analyses and prepare PowerPoint presentations

BI Analyst (Mid-level) – Operations & Distribution

• Ensure the team's tasks are completed within defined deadlines and SLAs
• Prioritize and assign tasks across the team
• Oversee daily operations, correct deviations, and ensure quality
• Validate operational data in systems and spreadsheets; review reports
• Monitor operational and financial KPIs, supporting results analysis
• Develop the team through feedback and one-on-one coaching
• Participate in meetings with clients and internal departments, tracking action plans

Operations Supervisor

• Be the primary point of contact for commercial representatives, ensuring prompt and high-quality support.
• Act as support to the commercial team, tracking opportunities, the sales pipeline, and follow-ups.
• Manage and keep the CRM up to date, ensuring the quality of commercial information.
• Prepare KPIs, management reports and analyses to support decision making.
• Act as the interface between representatives, the internal commercial team and back office, ensuring proper flow of requests.
• Organize commercial campaigns, communications and supporting materials for representatives and the internal commercial team.
• Identify opportunities to improve commercial processes, proposing greater efficiency and productivity for the operation.
• Support commercial management in organizing the area's routines and monitoring key indicators.

Commercial Operations Analyst

• Gerenciar a operação das parcerias B2B, assegurando a execução dos processos entre empresas parceiras, Instituições de Ensino e áreas internas;
• Consolidar e validar os dados financeiros dos responsáveis pagadores (PJ/convênios) durante o processo de matrícula;
• Acompanhar o ciclo financeiro das matrículas, monitorando boletos, notas fiscais e recebíveis até a efetivação do pagamento;
• Executar rotinas administrativas e operacionais no ERP, realizando cadastros, abertura e acompanhamento de chamados e demais tratativas necessárias para a continuidade da operação;
• Atuar como ponto focal entre Instituições de Ensino, empresas parceiras, contabilidade e demais áreas internas para solucionar demandas operacionais, financeiras e cadastrais;
• Monitorar indicadores operacionais e financeiros da carteira B2B, elaborando análises e reportes para apoiar a tomada de decisão da área de Negócios;
• Manter atualizados os controles, documentos e processos relacionados às operações B2B;
• Identificar oportunidades de melhoria contínua, propondo automações e otimizações que aumentem a eficiência operacional.

Analista de Operações, B2B

• Assist with basic tasks in the area, such as data integration and responding to analysts' requests for predefined and stabilized tasks, freeing analysts to handle new demands.
• Perform tasks accurately and quickly, assisting the area's analysts in carrying out activities aimed at optimizing operations.
• Populate and generate performance indicators and production monitoring systems (Overview);
• Analyze success factors to ensure line stability and improve performance in terms of safety, quality, pace, efficiency, cost and people;
• Prepare construction planning, including validation with managers and monthly follow-up (Master Plan);
• Collect and consolidate construction measurement data (PLS);
• Develop a simulator to analyze the S-curve of construction disbursements;
• Update the area’s base files to ensure data accuracy;
• Act as a guardian of the Tenda Industrial Model, following established routines in accordance with area policies, as well as expected targets and results.

Operational Excellence Assistant

• Structure and monitor strategic commercial operation metrics, ensuring visibility into team performance.
• Develop dashboards and management reports to track the company's key KPIs.
• Monitor metrics such as conversion, meetings held, customer contact frequency, service SLA, churn, lead acquisition, and sales productivity.
• Identify operational bottlenecks and propose data-driven improvements.
• Map, document, and standardize commercial processes, developing playbooks and SOPs.
• Support the evolution of commercial tools and the CRM, contributing to a more efficient and scalable operation.
• Work collaboratively with leadership, Technology, Product, and other areas to translate business needs into structured solutions.
• Use Artificial Intelligence to optimize analyses, automate tasks, and increase operational productivity.

Sales Operations Analyst – Mid-level

• Coordinate services, requests, projects and the flow of ticket queues, ensuring quality and the full operation of workstreams.
• Supervise team performance, lead staff, delegate responsibilities, monitor performance, apply corrective actions for deviations, and ensure required qualifications.
• Plan and manage internal work schedules and on-call rosters (including 24x7 coverage and shift rotations), ensuring coverage inside and outside the standard service window.
• Serve as the primary technical and operational point of contact between the Contractor's teams and the Central Bank's staff.
• Manage the dissemination of technical knowledge by organizing training, promoting knowledge transfer, onboarding new professionals, and tracking the team's training and development plan.
• Monitor compliance with Service Level Agreements (SLAs), manage the lifecycle of service orders, and follow up on critical incidents with external suppliers.
• Communicate the Central Bank's policies and directives to the team and control administrative access, immediately report terminations, and ensure the return of badges and tokens within three business days.

Operations Manager

• This manager will be responsible for regularly reporting key operational and strategic indicators to senior management, ensuring that all operations comply with banking regulations and that clients have a positive experience from the start of their relationship with the bank.
• Administrative responsibilities include team management and staff development, operations planning and control, monitoring and analysis of performance indicators, ensuring compliance with regulations and internal policies; control of operational risks, preparation and presentation of management reports, budget management and cost control.
• This position requires a holistic view of banking operations and the ability to identify opportunities for continuous improvement and innovation.
• In addition, experience in operational risk management is crucial for the security and compliance of operations.
• Considering the transformation that ABC Bank, especially the Operations area, is undergoing, it is essential that this professional has strong change management skills, leading the team through organizational and technological changes.
• Knowledge of technology is an important differentiator, but the candidate must have a strategic perspective on digital transformation. The ability to integrate new technologies strategically and aligned with business objectives is fundamental to the success of the new operating model.

Operations Manager – Middle Office

• Consolidate and ensure the quality of support operation data.
• Define, monitor and evolve operational metrics (SLA, TMR, AHT, backlog, aging, throughput, among others).
• Create executive and operational dashboards to track performance.
• Develop critical analyses of the operation, identifying deviations, bottlenecks and improvement opportunities.
• Support leadership in decision-making through data and indicators.
• Monitor SLA compliance and the performance of support queues (N1, N2 and N3).
• Prepare demand forecasts and operational capacity analyses.
• Standardize metrics, definitions and data sources.
• Automate reports and data extraction processes.
• Manage and evolve Zendesk, ensuring correct tool configuration and reliable information.
• Promote a data-driven culture within the support operation.

Operations jobs in Brazil

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