Sales Operations Analyst – Mid-level

Suno

Analista de Sales Operations at Suno responsible for structuring indicators and supporting commercial decision-making. Focused on improving efficiency and scalability in commercial operations.

Posted 7/20/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Operations and Business Operations, with a strong focus on developing metrics, dashboards, and management reports. Proficient in using Artificial Intelligence tools to enhance operational productivity and streamline processes.

Highest-signal resume keywords

Sales Operations ExperienceAdvanced Excel SkillsDashboard DevelopmentProcess DocumentationArtificial Intelligence Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI TrackingOperational StandardizationMetrics DevelopmentCommercial Process Mapping

Soft Skills

Strong Communication SkillsCollaborative TeamworkAnalytical Thinking

Tools & Technologies

CRM SystemsArtificial Intelligence Tools

Industry Keywords

Commercial IntelligenceRevenue OperationsBusiness AdministrationSales Productivity

About the role

Key responsibilities & impact

Structure and monitor strategic commercial operation metrics, ensuring visibility into team performance.
Develop dashboards and management reports to track the company's key KPIs.
Monitor metrics such as conversion, meetings held, customer contact frequency, service SLA, churn, lead acquisition, and sales productivity.
Identify operational bottlenecks and propose data-driven improvements.
Map, document, and standardize commercial processes, developing playbooks and SOPs.
Support the evolution of commercial tools and the CRM, contributing to a more efficient and scalable operation.
Work collaboratively with leadership, Technology, Product, and other areas to translate business needs into structured solutions.
Use Artificial Intelligence to optimize analyses, automate tasks, and increase operational productivity.

Requirements

What you’ll need

Bachelor's degree in Engineering, Mathematics, Statistics, Physics, Business Administration, Economics, or related fields (or equivalent experience).
Experience in Sales Operations, Business Operations, Commercial Intelligence, Revenue Operations, or similar areas.
Advanced Excel skills.
Experience building metrics, dashboards, and management reports.
Strong analytical skills and the ability to translate data into business recommendations.
Experience with process documentation and operational standardization.
Good communication skills and ease working with different stakeholders.
Knowledge of Artificial Intelligence tools (such as ChatGPT, Gemini, Claude, or similar) and the ability to use them to increase productivity, structure analyses, automate tasks, and optimize processes.

Benefits

Comp & perks

Meal allowance.
Transportation allowance.
Health insurance.
Dental insurance.
Life insurance.
Partnerships with Wellhub/TotalPass and Zenklub.
Hybrid work model.
Institutional partnerships.
Birthday day off.
Free Suno Black subscription for you and your first-degree family members.