Suno

Customer Support

• Reply to customer inquiries related to billing, payments, subscriptions, refunds, and invoices
• Investigate charge disputes, payment failures, duplicate charges, and refund requests
• Ensure customers receive clear, timely, and helpful communication regarding billing matters
• Escalate complex billing issues to appropriate internal teams (Support Leads, Product Development) as necessary.
• Process refunds, credits, and adjustments in accordance with company policies
• Maintain accurate records of billing interactions and case notes
• Identify trends in billing issues and suggest process improvements
• Assist users with account management, technical issues, and general product-related questions by providing clear and detailed instructions for troubleshooting and resolving

Billing Support Specialist

Marketing

• Support the strategic planning of acquisition, retention, and conversion campaigns
• Create, monitor, and optimize paid traffic campaigns (Meta Ads, Google Ads, and other platforms)
• Monitor metrics such as CAC, CPL, ROAS, CTR, and CPA, proposing continuous improvements
• Build performance reports and dashboards
• Analyze conversion funnels and identify bottlenecks
• Support the creation and optimization of ad, landing page, and email copy
• Propose and execute A/B tests (creatives, targeting, offers, and copy)
• Ensure correct campaign tracking (UTMs, pixels, and events)
• Collaborate with Content, Product, Sales, and BI teams

Junior Marketing Analyst

Financial Planning and Analysis

• Conduct strategic meetings with qualified leads daily;
• Assess financial profiles and provide allocation guidance;
• Convert opportunities into active clients;
• Build and develop your own client portfolio;
• Ensure excellence in first contact and onboarding;
• Maintain close, consultative relationships with clients;
• Record and track interactions in the CRM;
• Participate in intensive training and hands-on follow-up with specialists;
• Progress to a fully consultative role as your portfolio develops.

Investment Consultant

• Develop and execute the Influencer Marketing plan aligned with growth objectives.
• Map and prospect strategic influencers (finance, business, economics, entrepreneurship and adjacent creators).
• Define selection criteria with a focus on brand fit, audience quality and conversion potential.
• Lead negotiations with influencers and agencies, ensuring sustainable, performance-oriented agreements.
• Manage timelines, briefs, deliverables and approvals.
• Build long-term relationships with strategic creators.
• Track KPIs such as CAC, CPL, ROI, conversion rate and engagement.
• Produce analytical reports with optimization recommendations.
• Test new formats and channels (YouTube, Instagram, TikTok, podcasts, newsletters, among others).
• Ensure brand consistency and adherence to Suno's tone of voice.
• Ensure clear, transparent and responsible communication with investors.
• Monitor trends in the creator economy.
• Use tools and Artificial Intelligence to scale efforts and generate intelligence.
• Propose structured tests to improve efficiency and expand results.

Mid-level Influencer Marketing Analyst

• Ser referência estratégica em Customer Success para a base da Research.
• Aumentar retenção, engajamento e monetização da base ativa.
• Estruturar e liderar iniciativas de upgrade e cross-sell (especialmente para Advisory).
• Analisar dados de churn, LTV, ARPU e comportamento de uso.
• Transformar dados em planos de ação práticos e escaláveis.
• Atuar de forma consultiva com clientes de maior valor ou potencial.
• Trabalhar de forma integrada com Produto, Conteúdo, Marketing, Comercial e Dados.
• Desenvolver playbooks de expansão e retenção.
• Propor melhorias contínuas na jornada do cliente.

Especialista de Sucesso do Cliente – Monetização

• FP&A area (Financial Planning & Intelligence)
• - Management and Control: Lead the budget cycle for your area (Budget and Forecast), ensuring projections reflect operational reality and long-term targets.
• - Variance Analysis: Diagnose differences between actuals and plan (Actual vs. Budget), identify root causes and propose immediate corrective actions.
• - Modeling and Projections: Maintain dynamic financial models that provide short- and mid-term visibility into unit margins and cash flow.
• - Decision Support: Prepare feasibility studies and profitability analyses for new initiatives, ensuring leadership has clarity on the expected return of each expense.
• Management area (Operational Excellence)
• - Process Redesign: Map critical workflows (As-Is / To-Be) to eliminate redundancies and reduce operating costs.
• - Results Methodology: Implement management rituals and goal deployment using tools such as PDCA and gap analysis.
• - Indicator Efficiency: Define and monitor operational KPIs that are directly correlated with financial performance, ensuring operations know what to adjust to achieve profitability.
• - Simulation and Strategy: Build scenarios that test the business model’s resilience to market changes, providing practical recommendations for risk mitigation.

FP&A Analyst, Mid-level

Business Intelligence Developer

• Transformar grandes volumes de dados em insights claros, confiáveis e acionáveis, apoiando decisões estratégicas da Suno.
• Desenvolver queries analíticas avançadas em SQL no Snowflake, tratando dados antes da camada de BI.
• Utilizar CTEs, Window Functions (RANK, LEAD, LAG) e boas práticas para garantir performance e uso eficiente de créditos.
• Trabalhar com dados de CRM (HubSpot/Salesforce), entendendo objetos como Deals, Contacts e suas relações.

Analista de BI, Analytics

Designer

• Create banners and visual assets for paid media (Meta Ads, Google Ads and other channels) and institutional/corporate websites;
• Develop and implement conversion-focused landing pages in partnership with Growth and Copy teams;
• Create corporate and sales presentations, ensuring clarity, sophistication and alignment with brand positioning;
• Develop and maintain the visual identity of campaigns, ensuring consistency with defined creative concepts;
• Create and evolve the Brand Book and Brand Guidelines, ensuring visual standardization across all materials;
• Ensure correct application of the visual identity across different campaigns, channels and advertising formats;
• Collaborate with the paid media team to optimize creatives and run continuous A/B tests on creatives and landing pages based on performance;
• Manage and coordinate design and video freelancers as needed.

Designer, Mid-level

Events

• Support the planning and execution of internal and external events;
• Contact and negotiate with vendors and partners;
• Assist with organizing schedules, checklists, and operational controls;
• Oversee in-person and/or online events, ensuring excellence in execution;
• Support budget tracking, purchase orders, and payments;
• Work in partnership with teams such as Marketing, People (HR), Commercial, and Communications;
• Support post-event activities, such as collecting feedback and documenting learnings.