Suno

Product Manager

• Identify opportunities to apply AI across different areas of Suno
• Prioritize initiatives based on business impact and technical feasibility
• Structure and lead the AI Hub backlog
• Translate business problems into AI solutions (products, automations, agents)
• Define scope, MVPs, and rapid delivery strategies
• Work closely with the engineering team to enable solutions
• Ensure stakeholder alignment and visibility of initiatives
• Monitor impact metrics (efficiency, revenue, customer experience)
• Foster a culture of AI adoption within the company

Senior Product Manager, AI Hub

Analyst

• Make proactive contact with generated leads, conducting strategic conversations to convert them into new customers.
• Maintain recurring contact with current and former customers, handling renewals, upgrades, cross-sell and upsell negotiations.
• Conduct consistent follow-ups with leads and interested customers, ensuring progress through the sales funnel until closing.
• Serve as the point of contact for customer questions, requests and occasional needs, ensuring agility and accuracy in interactions.
• Record all interactions in detail in the CRM system, tracking the progress of negotiations, requests and performance indicators.
• Interact with customers by phone, WhatsApp, e-mail and online chat, adapting the approach according to the customer’s profile and needs.
• Meet sales, renewal and relationship targets, ensuring customer satisfaction metrics and efficient service.
• Present results periodically in follow-up meetings (Gerot) and prepare action plans for continuous improvement.

Customer Relationship Analyst, Junior

AI Engineer

• Provide technical leadership for AI initiatives at Suno
• Design architectures using LLMs, agents, and intelligent automations
• Integrate AI with internal systems and products
• Build intelligent data pipelines
• Automate relevant operational processes
• Rapidly prototype solutions (hands-on)
• Define standards and best practices for AI usage
• Serve as a technical reference for the team

Senior AI Engineer

Financial Planning and Analysis

• Lead financial planning (budget, forecast, and results analysis)
• Monitor budget vs. actual performance, identifying variances, risks, and opportunities
• Manage CAPEX and consolidate portfolio results
• Support financial close and preparation of executive reports
• Analyze operational performance of assets (generation, availability, cost per MWh)
• Monitor OPEX and propose efficiency and margin improvements
• Develop and enhance dashboards and analyses to support decision-making

Senior FP&A Analyst – Energy

Customer Support

• Conduct onboarding for new clients, presenting the mentorship program structure, its deliverables, and aligning expectations and objectives.
• Serve as the main point of contact for clients, guiding them throughout their journey in the program.
• Ensure participant engagement by encouraging attendance at calls, events, and consulting activities.
• Perform follow-ups with less active clients to increase participation and program utilization.
• Support community management and moderation by organizing communication groups and encouraging productive interactions among participants.
• Respond to client inquiries and route internal requests to the appropriate teams.
• Collect participant feedback and contribute to the continuous improvement of the customer experience.

Customer Success Analyst, Junior

• Reply to customer inquiries related to billing, payments, subscriptions, refunds, and invoices
• Investigate charge disputes, payment failures, duplicate charges, and refund requests
• Ensure customers receive clear, timely, and helpful communication regarding billing matters
• Escalate complex billing issues to appropriate internal teams (Support Leads, Product Development) as necessary.
• Process refunds, credits, and adjustments in accordance with company policies
• Maintain accurate records of billing interactions and case notes
• Identify trends in billing issues and suggest process improvements
• Assist users with account management, technical issues, and general product-related questions by providing clear and detailed instructions for troubleshooting and resolving

Billing Support Specialist

Marketing

• Support the strategic planning of acquisition, retention, and conversion campaigns
• Create, monitor, and optimize paid traffic campaigns (Meta Ads, Google Ads, and other platforms)
• Monitor metrics such as CAC, CPL, ROAS, CTR, and CPA, proposing continuous improvements
• Build performance reports and dashboards
• Analyze conversion funnels and identify bottlenecks
• Support the creation and optimization of ad, landing page, and email copy
• Propose and execute A/B tests (creatives, targeting, offers, and copy)
• Ensure correct campaign tracking (UTMs, pixels, and events)
• Collaborate with Content, Product, Sales, and BI teams

Junior Marketing Analyst

• Conduct strategic meetings with qualified leads daily;
• Assess financial profiles and provide allocation guidance;
• Convert opportunities into active clients;
• Build and develop your own client portfolio;
• Ensure excellence in first contact and onboarding;
• Maintain close, consultative relationships with clients;
• Record and track interactions in the CRM;
• Participate in intensive training and hands-on follow-up with specialists;
• Progress to a fully consultative role as your portfolio develops.

Investment Consultant

• Develop and execute the Influencer Marketing plan aligned with growth objectives.
• Map and prospect strategic influencers (finance, business, economics, entrepreneurship and adjacent creators).
• Define selection criteria with a focus on brand fit, audience quality and conversion potential.
• Lead negotiations with influencers and agencies, ensuring sustainable, performance-oriented agreements.
• Manage timelines, briefs, deliverables and approvals.
• Build long-term relationships with strategic creators.
• Track KPIs such as CAC, CPL, ROI, conversion rate and engagement.
• Produce analytical reports with optimization recommendations.
• Test new formats and channels (YouTube, Instagram, TikTok, podcasts, newsletters, among others).
• Ensure brand consistency and adherence to Suno's tone of voice.
• Ensure clear, transparent and responsible communication with investors.
• Monitor trends in the creator economy.
• Use tools and Artificial Intelligence to scale efforts and generate intelligence.
• Propose structured tests to improve efficiency and expand results.

Mid-level Influencer Marketing Analyst

• Ser referência estratégica em Customer Success para a base da Research.
• Aumentar retenção, engajamento e monetização da base ativa.
• Estruturar e liderar iniciativas de upgrade e cross-sell (especialmente para Advisory).
• Analisar dados de churn, LTV, ARPU e comportamento de uso.
• Transformar dados em planos de ação práticos e escaláveis.
• Atuar de forma consultiva com clientes de maior valor ou potencial.
• Trabalhar de forma integrada com Produto, Conteúdo, Marketing, Comercial e Dados.
• Desenvolver playbooks de expansão e retenção.
• Propor melhorias contínuas na jornada do cliente.