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Suno

Senior CRM Analyst – Salesforce

Suno

Senior CRM Analyst responsible for evolving Salesforce platform at Suno. Managing improvements, automations, and data governance efforts combining business insight and technical skills.

Posted 7/25/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce platform administration and evolution, with a strong focus on Salesforce Sales Cloud, process automation, and data governance. Proficient in leveraging AI tools to enhance productivity and streamline business processes.

Highest-signal resume keywords
Salesforce Sales CloudSalesforce FlowIntegrations via REST APIsIntermediate SQLData Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Salesforce AdministrationProcess ModelingLightning ExperienceSOQLApexLightning Web ComponentsPythonPower BILookerGenerative AI
Tools & Technologies
Salesforce Marketing CloudSalesforce Data CloudSalesforce Service CloudSalesforce EinsteinGitN8nMake
Industry Keywords
CRM ArchitectureData QualityKPI DevelopmentAutomationTechnical Documentation

Tech Stack

Tools & technologies
CloudPythonSQL

About the role

Key responsibilities & impact
  • Be responsible for the functional and technical evolution of the Salesforce platform at Suno
  • Administer, configure, and evolve the Salesforce Salesforce platform
  • Map commercial/business processes and translate them into solutions within Salesforce
  • Develop improvements that increase productivity and efficiency for user teams
  • Build automations using Salesforce Flow and other platform features
  • Support integrations with internal systems and external platforms
  • Collaborate with Technology teams on CRM architecture evolution projects
  • Use Generative AI (ChatGPT, Claude, Gemini, or similar) to accelerate development, documentation, analysis, and automations
  • Ensure data quality and consistency
  • Build dashboards and KPIs

Requirements

What you’ll need
  • Solid experience with Salesforce Sales Cloud (mandatory requirement)
  • Administration and evolution of the Salesforce platform
  • Salesforce Flow
  • Lightning Experience
  • Process modeling
  • Integrations via REST APIs
  • Intermediate SQL and SOQL
  • Data governance
  • Hands-on experience using AI tools as part of daily work: ChatGPT, Claude, Gemini; prompt engineering; process automation using AI; applying AI for productivity gains; technical documentation; analysis; and solution development
  • Desirable knowledge: Salesforce Marketing Cloud, Salesforce Data Cloud, Salesforce Service Cloud, Salesforce Einstein, Salesforce Agentforce, Apex, Lightning Web Components (LWC), Git, n8n, Make, Python, Power BI, Looker

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Life insurance
  • Discount for Wellhub (Gympass) or TotalPass
  • Zenklub
  • Institutional partnerships that provide extra support for courses, services, and more
  • Annual bonus based on performance
  • An extra day off on your birthday