Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Develop, sustain, and deepen relationships with critical BPO vendors, ensuring strategic alignment with ISC's business goals, service expectations, and compliance standards.
• Lead vendor onboarding and offboarding processes, including transition planning, knowledge transfer, and contractual closeout.
• Maintain a vendor performance scorecard and drive quarterly business reviews (QBRs) with senior vendor leadership.
• Serve as a key process owner within the BX team — mapping, assessing, and recommending whether workflows should be digitized, automated, outsourced, or retained in-house.
• Apply Six Sigma methodology (Green Belt required; Black Belt strongly preferred) to identify defects, reduce variation, and drive measurable process improvements across BPO-delivered functions.
• Lead and facilitate process improvement projects with quantifiable ROI; document outcomes and present findings to senior leadership.
• Partner with BPO operational teams to ensure consistent adoption of optimized workflows and standard operating procedures.
• Own monthly BPO performance reviews — monitor KPIs, SLAs, quality scores, productivity metrics, and CX outcomes; identify trends and surface improvement opportunities.
• Conduct QA audits of time studies and staffing models to validate that headcount and capacity plans align with projected work volumes and required KPI attainment.
• Leverage ticketing and workflow platforms (e.g., Zendesk, ServiceNow, Salesforce Service Cloud) to extract performance data, track escalations, and measure resolution trends.
• Prepare and present executive-level performance dashboards and reporting packages to BX leadership and ISC senior management.
• Identify, assess, and mitigate vendor-related operational, financial, and regulatory risks proactively.
• Ensure all BPO partners adhere to applicable P&C insurance regulatory requirements, data security standards, and ISC compliance policies.
• Maintain vendor risk registers and drive remediation of identified gaps; report status to Compliance and Legal stakeholders.
• Support business continuity planning by assessing vendor resilience and maintaining documented contingency protocols.
• Serve as the primary ISC escalation point for BPO-originated issues — triage, coordinate resolution, and communicate outcomes to impacted stakeholders.
• Define and maintain clear escalation paths and RACI frameworks; ensure BPO day-to-day management teams are equipped to resolve issues at the lowest effective level.
• Deliver structured, actionable feedback to vendor partners to drive root cause elimination and prevent recurrence.
• Partner with Finance on vendor cost modeling, budget planning, and price analysis.
• Collaborate with Legal and Compliance to review, negotiate, and renew vendor agreements.
• Act as a bridge between BX operational teams and BPO partners, translating business requirements into vendor performance expectations.
• Contribute to the BX roadmap by identifying where BPO capacity can scale, contract, or pivot in response to ISC's strategic priorities.

Senior Manager, Operations

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Lead the resiliency strategy for all new factory builds and factory expansions, ensuring facilities are designed for disaster recovery, business continuity, operational robustness, agility, and future scalability.
• Drive the integration of resiliency requirements into architectural, engineering, and construction plans, including utilities, automation, technology infrastructure, environmental controls, and redundancy systems.
• Conduct risk assessments and lead mitigation plans to ensure site selection and design decisions reduce exposure to operational disruption.
• Define and implement the smart factory strategy, including the technical roadmap for architecture and infrastructure, ensuring alignment with enterprise growth and operational objectives.
• Design and deploy advanced digital solutions to optimize factory planning, construction, and operations, integrating digital engineering, digital twin, predictive analytics, and smart factory technologies.
• Design and deploy support systems to sustain high levels of uptime and performance for Manufacturing & Supply Chain Applications, Industrial Internet of Things (IIoT), automation and robotics, artificial intelligence (AI), machine learning, digital twin technology, and smart supply chain systems to enhance production efficiency and enable real-time decision-making.
• Collaborate with executive leaders across digital, cyber security, engineering, manufacturing/operations, supply chain, quality, and enterprise services to transform traditional manufacturing processes into state-of-the-art, digitally enabled production ecosystems.

Director, Operations Resiliency, Capacity Growth

• Drive the product and quality strategy for one of the newest business lines
• Become an expert about product, operations, and Merchants
• Monitor service quality and provide recommendations to optimize service offerings
• Perform comprehensive analysis and make recommendations about business strategy to help DoorDash disrupt a new industry

Associate, Strategy and Operations

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects
• Drive projects & initiatives that improve performance & process efficiency in a dynamic, fast-paced environment
• Address real-time needs of various teams, and complete administrative tasks timely
• Identify and manage solutions for emerging risks within each team and escalate through the appropriate channels
• Participate in broader initiatives to drive consistency and enhancements across each business
• Working closely and effectively with Credit Assistance leadership and stakeholder partners
• Assist with coaching employees to meet production targets, enhance efficiency, and deliver high-quality interactions while ensuring adherence to regulatory requirements
• Provide performance and process execution feedback to employees across various teams
• Comply with regulations, Bank procedures, ethical/integrity expectations, and financial/reporting controls

Senior Operations Consultant

• Managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives
• Partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions
• Owning a group of processes in the Single Process Inventory (SPI) including understanding the processes, managing process health and improving the end to end process in support of operational excellence objectives
• Addressing root cause of performance, creating action plans to mitigate risks
• Analyzing processes and documenting business case opportunities/efficiencies/benefits to drive process improvements
• Implementing highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Overseeing partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support implementation of solutions that resolve critical business challenges and opportunities

Process Design Manager

• Own the Card Delivery Collateral POD and serve as the primary liaison
• Manage high-impact projects that are critical for increasing efficiency
• Develop and communicate meticulous instructions to external vendors
• Take ownership of resolving escalated complaints and supplier issues
• Identify, develop, and implement process improvement opportunities
• Provide essential leadership support to the team

Principal Associate – Principal Extended Ops Associate

• Assist the project management team with tasks such as negotiating and purchasing materials
• Maintaining documents and acting as a point of contact with owners, architects, and engineers
• Create Submittals and RFI's
• Coordinate projects from start to finish
• Assist with estimating
• Project setup & closeout support field operations
• Maintain detailed job costs
• Work professionally with owners and engineers
• Assist in scheduling projects and crews

Project Engineer – Plant Operations

• Lead integrated education programs across Dominican Republic and Arizona
• Establish consistent curriculum and educational standards
• Develop systems to assess player educational progress
• Oversee education records and program administration
• Collaborate with internal stakeholders to integrate education into player development

Manager, Education Programs – Baseball Operations

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Ensure administration of the pharmacy program is accurate and compliant by supporting various operational tasks
• Perform duties to support the development, coordination and maintenance of the pharmacy program
• Review benefit/formulary setup and testing (new and year over year)
• Conduct claims analysis
• Perform other duties as assigned
• Comply with all policies and standards

Pharmacy Operations Coordinator

• Manage contract staffing, training, and performance to meet all deliverables.
• Coordinate with the KO and COR on decisions affecting contract management, staffing, and operational approach.
• Establish priorities, track performance metrics, and support training on emerging technologies.
• Oversee administrative, reporting, and compliance functions.
• Ensure full execution of the PWS, including delegation of responsibilities and operational oversight.
• Provide daily technical and professional leadership within assigned areas.
• Lead large, complex projects; analyze diverse issues and develop effective solutions.
• Manage programs involving strategy development, policy implementation, and resource administration.

Operations Lead

• Develop and maintain volume forecasting, capacity planning, and resource optimization models
• Research and implement new predictive modeling and operations research methodologies
• Assist in driving forecasting and capacity modeling consistency and innovation across team
• Routinely partner with Front Line Units (FLUs) to ensure model accuracy
• Conduct model production and performance presentations with executive leadership
• Assist with documentation and other efforts to adhere to Model Risk Management (MRM) requirements
• Serve as volume forecasting subject matter expert to help with analyst onboarding and training across Resource Analytics

Quantitative Operations Associate II – Lead Modeler

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Assist the project management team with tasks such as negotiating and purchasing materials
• Maintain documents
• Act as a point of contact with owners, architects, and engineers
• Create Submittals and RFI's
• Coordinate projects from start to finish
• Assist with estimating
• Project setup & closeout support for field operations
• Maintain detailed job costs
• Work professionally with owners and engineers
• Assist in scheduling projects and crews

• Partner with regional leaders that span manufacturing, integration and test, facilities, environmental health and safety, mission assurance, and performance excellence to lead all aspects of day-to-day operations across the organization.
• Partner with Sector integration leadership to ensure alignment with other functions including Engineering, Supply Chain, Business Management, Strategy, Business Management, and Communications.
• Enable common governance across the Space portfolio, help drive incorporation of digital transformation initiatives, create efficiencies, apply best practices and deliver program execution excellence and competitiveness.
• Other duties as assigned.
• As a leader with integrity, ensure ethical conduct, balanced results, and partner satisfaction.
• Respect and nurture growth, fostering a culture of excellence.
• Skilled in building collaborative teams and customer trust, communicate well, foster strong teams, and embrace change.

Manufacturing and Operations Integration Manager – Level 3

• Perform advanced administrative/operational/customer support duties that require independent initiative and judgment
• Make outbound calls/ take inbound calls to obtain prescription transfers from pharmacies
• Check and verify drug name, strength, dosage form, quantity, refills, and directions
• Work from home in a call center capacity and ensure accuracy and timeliness in prescription transfers

Mail Operations Pharmacy Technician 3

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Operations jobs in Arizona

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Marketplace Operations Manager

Operations Manager, Matter and Space

Senior Manager, Operations

Executive Operations & Communication Manager

Director, Operations Resiliency, Capacity Growth

Associate, Strategy and Operations

Senior Operations Consultant

Process Design Manager

Principal Associate – Principal Extended Ops Associate

Project Engineer – Plant Operations

Manager, Education Programs – Baseball Operations

Director – Franchise Operations

Pharmacy Operations Coordinator

Operations Lead

Quantitative Operations Associate II – Lead Modeler

Director, Central Operations

Project Engineer – Plant Operations

Manufacturing and Operations Integration Manager – Level 3

Mail Operations Pharmacy Technician 3

Senior Litigation Operations Consultant, Projects & Technology