Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members, ensuring consistent communication on patient access cases, access trends, and PSC operational updates.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers; translate insights into PSC action plans.
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients.
• Compile and share PSC performance data (e.g., benefit investigations, time-to-therapy, prior authorization turnaround, rejection and denial trends, appeal outcomes) to support field strategies and account planning.

Field Liaison, PSC Operations

• Lead, mentor, and motivate team members to achieve performance goals and high customer satisfaction.
• Oversee day-to-day operations, ensuring adherence to policies, procedures, and service level agreements (SLAs).
• Monitor key performance indicators (KPIs) and identify areas for operational improvement.
• Ensure all operations follow industry regulations and company standards.
• Analyze customer feedback to drive service enhancements and resolve issues.
• Collaborate with cross-functional teams and external partners to streamline processes and improve workflow in a respectful and positive manner.
• Supervise, coach, and mentor a team of 50+ direct and indirect reports, ensuring excellent patient service.
• Foster a positive, inclusive, and high-performance work culture.
• Responsible for the creation and delivery of presentations to internal stakeholders related to compliance, status of patient care, successes in operations, opportunities for improvement, and quarterly business reviews.
• Strong compliance approach, ensuring teams have a clear understanding of patient privacy laws.
• Stay abreast of industry trends and regulatory updates that may impact program delivery.
• Up to 25% travel required, primarily to Pittsburgh, PA.

Associate Director, PSC Operations

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients
• Compile and share PSC performance data to support field strategies and account planning
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners
• Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks by ensuring team readiness
• Ensure all communications and materials align with non-promotional requirements and compliance standards.

• Designing and implementing frameworks, processes, and tools that optimize cloud financial management
• Ensure that cloud resources deliver maximum business value for their cost
• Bridge the gap between finance, operations, and engineering through automation, data-driven insights, and governance
• Identify and resolve discrepancies or issues related to cloud expenses and cost optimization.

Cloud FinOps Engineer, Full-Time

• Lead and connect with the team
• Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development
• Run consistent 1:1s, huddles, and performance reviews
• Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable
• Drive performance and quality
• Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership
• Monitor pipeline health, balance workload, and serve as the senior escalation point
• Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions
• Ensure all files meet Federal and state-specific requirements
• Investigate every compliance miss and convert it into a permanent process fix
• Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling
• Keep SOPs current and turn escalation patterns into systemic fixes
• Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless
• Surface trends, risks, and opportunities early — with data and a recommended path forward

Operations Manager

• Researches and resolves high complexity collection account balances according to DaVita policies and procedures
• Provides ongoing training and guidance for Specialist Patient Account teammates
• Performs data trending analysis and quality assurance reviews
• Review, weekly and monthly key metrics to identify trends or areas of focus
• Work with Management to develop, document, and implement action plans to address issues
• Identify payer trends and or root cause of billing or claim exceptions
• Act as resource for teammates’ questions and assist with issues of focus and problematic payer issues
• Train new teammates; recommend changes on collection teams, tools, policies and procedures

Revenue Lead, ROPS

• Act as the primary TA consultant for Pharmacy and Fulfillment Center leadership
• Oversee, mentor, and develop a small team of recruiters/specialists
• Personally manage a full-cycle req load for key, specialized, or pharmacist roles within the facility
• Partner heavily with the entire Operations Talent Acquisition Team and cross-functional stakeholders to audit, streamline, and scale our hiring workflows
• Own TA reporting dashboard and analytics for your site
• Design and execute localized talent attraction strategies, including community partnerships, college relations and hiring events
• Strategically leverage AI tools in recruitment

Talent Acquisition Lead, Operations

• Supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications
• Performs varied activities and moderately complex administrative/operational/customer support assignments
• Typically works on semi-routine assignments
• Contact physicians for prescriptions clarification and may enter prescription orders into the system
• Ensures adherence to Specialty Rx specific operational processes and programs

Specialty Operations Pharmacy Technician 2

• Interpret, validate, and process incoming and outgoing trade files across multiple asset classes, including derivatives, options, futures, equities, and fixed income
• Support the movement of trade data into and out of the bank, ensuring accurate and timely transmission to internal systems and downstream partners
• Work with primary trade communication and data transmission methods, including FTP, SWIFT, Pivot, and email
• Assist with file translation and data manipulation, converting trade data into formats ingestible by internal platforms such as Eagle
• Utilize or support ETL and file translation tools, including IWS (within the Eagle platform) or similar technologies
• Partner closely with technology teams, business line partners, and subject matter experts (SMEs) to resolve data issues and support operational workflows
• Participate in client onboarding activities, including collaboration with external clients to explain file requirements, data transmission processes, and operational hand-offs
• Provide clear communication and "hands-on support" to clients when navigating data-related questions or challenges
• Support a growing, high-volume operation by demonstrating flexibility, prioritization skills, and a strong attention to detail
• Contribute to documentation, controls, and continuous improvement initiatives within Trade Operations

Trade Operations Associate

• Directs and oversees the installation, service, and ongoing support processes of the direct customer base
• Meets or exceeds established regional and corporate financial and customer satisfaction goals
• Provides leadership for the Field Service Operations group including Service, Installation, AMC, and System Implementation groups
• Continuously delivers exemplary service to all internal and external customers
• Acts as the escalation point for customer, technical, and support related issues
• Identifies and projects necessary resources including requirements for manpower, capital expenditures, and inventory
• Analyzes and audits financial documents to ensure profitability
• Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments
• Identifies, selects, and approves payment of subcontractors for installation or repair services
• Addresses personnel issues including hiring, disciplinary actions and terminations

• This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.
• Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing.
• Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.
• The Senior Operations Analyst will be responsible for reviewing and processing all work for the Automated Investment (Sweep) product including the high-risk process of the Mutual Fund Trades, wires, and financial entries.
• 1099, 1042 reporting and Form W-9 and W-8 validation is heavily emphasized.
• The candidate is the first point of contact for inquiries from business partners and clients via email or phone channel.
• Responsible for reading, analyzing and/or determining the appropriate handling and resolution of requests.
• Will work with internal and external business partners/clients to provide resolution to inquiries, issues, and/or technical support.
• Candidate will be responsible for processing/verifying account set ups, maintenance for Sweep.
• Other responsibilities include assigning incoming work, assisting with audit reviews, regulatory reporting, gathering statistical information and producing monthly reports.
• Conduct simple/complex research and provide timely responses to inquiries by utilizing the various bank systems to support client requests.
• The candidate must actively support a team environment and quickly shift priorities while focusing on the needs of our customers while maintaining an organized approach to managing daily activities and simultaneously handling multiple demands to achieve optimal efficiency and productivity.
• Provides guidance to associates within own unit regarding procedural, technical and/or operational changes.

Commercial Treasury Operations – Sweep Operations

• Lead strategy development and implementation of enterprise sustainable operations strategy
• Manage sustainable operations projects and investment portfolio
• Develop plans to achieve sustainable operations goals on time in partnership with the business
• Lead company strategy for renewable energy usage and resource efficiency improvements in operations
• Develop and lead company initiatives to engage employees and provide resources for sustainability initiatives
• Deliver enterprise environmental data to support target performance
• Partner cross-functionally to evaluate and address energy-related policies

Senior Manager – Sustainable Operations

• Supporting complex cash management distribution related issues ownership of each inquiry as the main point of contact.
• Additionally, for complex requests, taking ownership of the case that results in follow-up phone calls, processing, and proper documentation.
• Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution.
• Facilitating the proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
• Maintaining and actively participating in the team training program and new hire onboarding experience.
• Maintaining a positive and supportive workplace environment by taking initiative and assisting individual team members when appropriate.
• Delivering regular positive feedback and coaching opportunities to support the team’s development.
• Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings.
• Providing feedback and process improvements to drive the business forward.
• Implementing and maintaining a team-specific error tracking process to ensure proper coaching and training take place at the associate service consultant level. Additionally responsible for reporting and presenting trends and process improvement recommendations to senior leaders at the team and enterprise level.
• Assisting with and/or supporting ad hoc projects, presentations, monitoring, and reporting as needed.

Associate Analyst, Operations

• Deposit premium, claims, and commission checks, ensuring accurate logging and timely processing
• Create, maintain, and organize monthly premium folders, receipt logs, and documentation needed for audit readiness
• Track and close open claim tasks by reviewing updates, following up on outstanding items, and ensuring proper documentation
• Monitor overflow email inboxes, sort and route correspondence, and assist the team in prioritizing actionable items
• Route premium tasks and research items to the appropriate Specialist or Lead to maintain efficient workflow
• Support compliance and recordkeeping efforts through accurate filing, secure handling of documents, and shredding outdated check records
• Enter AP invoices and request W9s as needed to support vendor setup and payment processes
• Mail commission and claim checks and maintain corresponding ESL notes for accurate tracking
• Provide foundational administrative support to the Premium Operations team, enabling smooth workflow and process coordination
• Other duties as assigned

Operations Coordinator, Medical Stop Loss

• Own critical pieces of the customer go to market strategy
• Collaborate on critical components of the business including the Going Out customer journey
• Design and execute experiments to learn about new products
• Conduct regular customer research
• Collaborate with product, marketing, and sales teams

Associate Manager, In-Store, Strategy & Operations

• Promote and strengthen MSI’s people-centric culture, ensuring alignment with company values and leadership expectations across all sites.
• Develop, standardize, and implement best-in-class operational excellence programs across all locations, with a strong focus on KPI performance, accountability, and continuous improvement.
• Lead and execute enterprise-wide strategic initiatives including but not limited to: manufacturing footprint optimization, acquisition integration, operational standardization, warranty reduction, inventory management, cost reduction, supply chain optimization, margin expansion, and lead time/on-time delivery improvements.
• Drive alignment and level-loading of capacity across global locations to maximize efficiency, utilization, and customer responsiveness.
• Ensure effective ERP utilization and digital enablement to support scalable and data-driven operations.
• Establish and maintain standards for product quality, equipment performance, and operational execution, ensuring cost-effective technologies and processes are leveraged to maximize output and reliability.
• Oversee capital planning and asset management, including recommendations and justification for new equipment, facility improvements, and technology investments.
• Monitor, analyze, and report on operational costs and performance, identifying risks and opportunities and implementing corrective actions as needed.
• Own and manage operational budgets across functions, ensuring effective cost control while supporting strategic growth objectives.
• Lead, develop, and coach site leaders and functional leaders, fostering accountability, capability development, and succession planning across the organization.
• Partner with Culture and People Development leaders to drive engagement, performance management, and team member development.
• Serve as a key member of the Executive Leadership Team (ELT), contributing to overall business strategy, growth planning, and enterprise decision-making.
• Lead cross-functional collaboration to ensure integration and alignment between operations, engineering, commercial, and quality functions.
• Champion Lean Manufacturing, 7S, and continuous improvement methodologies to drive sustainable performance improvements.
• Lead special projects and strategic initiatives as required to support business objectives.

Senior Director, Operations

• Support strategic claim pricing and reimbursement operations by monitoring performance, analyzing trends, and driving continuous improvement.
• Partner across business, operations, and technology teams to ensure accurate, timely, and efficient claim payment outcomes.
• Analyze system performance, data trends, and outputs to identify risks, anomalies, and root causes, and drive corrective and preventive actions.
• Monitor claim pricing systems and workbaskets to proactively detect and address operational issues impacting claim payment accuracy.
• Validate and optimize pricing rules to ensure alignment with business requirements, regulatory expectations, and operational effectiveness.
• Serve as a subject matter expert, aligning cross-functional stakeholders on priorities, ownership, and resolution strategies.
• Lead and support cross-functional initiatives, ensuring effective planning, coordination, and execution across teams.
• Identify and implement process improvements to enhance system performance, efficiency, and quality outcomes.
• Manage dependencies, risks, and issues across initiatives, ensuring timely delivery and operational readiness.

Operations Advisor – Delivery Support, Insights

• Contributes to and helps develop strategic design, planning, and implementation of strategy for programs and processes.
• Provides consulting, project management, and support within subject matter expertise across the enterprise for focused initiatives.
• Assists in driving results through the development of effective relationships with cross-functional leadership.
• Analyzes statistical data and provides action alternatives for improvement.
• Develops communication strategies and materials to support new plans, programs, or processes.
• Enables leadership efforts for continuous improvements with processes & programs.
• Helps present business cases and influences others to take recommended actions.

Strategy & Operations Lead Consultant

• Lead interviews for potential Posting staff and Team Lead candidates.
• Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.
• Provide ongoing training and mentorship to staff.
• Monitor productivity standards and quality, ensuring all team members meet expectations.
• Review team member quality and coach and mentor team on any negative trends.
• Assess team member performance daily and provide coaching if key metrics are not achieved.
• Escalate employee deficiencies to management if coaching does not result in improvement.
• Communicate team and individual progress with the Shared Services Manager.
• Administer disciplinary actions and implement Employee Success Plans as needed.
• Promote a positive work environment and encourage teamwork.
• Ensure the accuracy and approval of team member payroll.
• Complete performance evaluations for all staff.
• Track and resolve outstanding monies/EOB’s that can’t be posted.
• Ensure client policies around denial posting, contractual write offs etc. are followed.
• Stay up to date with payer updates and process changes to ensure accurate posting.
• Lead and participate in daily shift briefings.
• Investigate problem accounts as identified.
• Escalate unresolved client IPO issues to management.
• Train all new hires on both client and Currance workflows.
• Collaborate with management to develop policies.
• Participate in limited travel as required.
• Complete all assigned projects in a timely manner.
• Perform additional duties as needed.

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