Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Manage a Mortgage/Consumer Lending department by overseeing a staff of supervisors and/or operations managers ensuring operational efficiency
• Responsible for planning, leadership, problem resolution, analysis and reporting for assigned department
• Plan and implement new methods and procedures to make daily operations more efficient
• Consult and communicate with operations staff
• Support annual budget process and is financially accountable for department/unit
• Exercise usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations

Mortgage Operations Manager II

• Lead the resiliency strategy for all new factory builds and factory expansions, ensuring facilities are designed for disaster recovery, business continuity, operational robustness, agility, and future scalability.
• Drive the integration of resiliency requirements into architectural, engineering, and construction plans, including utilities, automation, technology infrastructure, environmental controls, and redundancy systems.
• Conduct risk assessments and lead mitigation plans to ensure site selection and design decisions reduce exposure to operational disruption.
• Define and implement the smart factory strategy, including the technical roadmap for architecture and infrastructure, ensuring alignment with enterprise growth and operational objectives.
• Design and deploy advanced digital solutions to optimize factory planning, construction, and operations, integrating digital engineering, digital twin, predictive analytics, and smart factory technologies.
• Design and deploy support systems to sustain high levels of uptime and performance for Manufacturing & Supply Chain Applications, Industrial Internet of Things (IIoT), automation and robotics, artificial intelligence (AI), machine learning, digital twin technology, and smart supply chain systems to enhance production efficiency and enable real-time decision-making.
• Collaborate with executive leaders across digital, cyber security, engineering, manufacturing/operations, supply chain, quality, and enterprise services to transform traditional manufacturing processes into state-of-the-art, digitally enabled production ecosystems.

Director, Operations Resiliency, Capacity Growth

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Lead regional sales team by recruiting, developing, and retaining top talent
• Provide strategic direction and performance coaching to achieve team excellence
• Support team development and ensure proper onboarding of new team members
• Drive regional implementation of sales strategies to meet or exceed sales objectives
• Develop targeted strategies for psychiatric and neurological markets
• Identify regional opportunities and remove barriers to team success
• Foster innovative sales approaches and best practices
• Analyze sales data and market trends to inform strategic decisions
• Hold team accountable for execution of sales strategies and meeting objectives
• Consistently spends time with each account specialist in the field to observe and coach performance
• Provide regular performance feedback and development opportunities
• Manage regional budgets and expenses effectively
• Ensure compliance with Neurocrine policies, FDA guidelines, and industry standards
• Maintain open communication between field teams and headquarters
• Develop and maintain relationships with key opinion leaders and healthcare professionals

Regional Specialty Manager – NeuroPsych

• drive strategic and operational excellence for US service delivery
• manage P&L performance
• lead cross-functional management teams through execution
• embed technological innovations into the operating model
• report operational outcomes to the COO

Senior Vice President – Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Owns end-to-end performance of a multi-tiered pharmacy contact center operation.
• Accountable for service levels, quality, compliance, and participant experience.
• Ensures team operates within licensing, regulatory, and client requirements.
• Leads and manages the daily operations of the Pharmacist and Pharmacy Technician teams.
• Ensures the escalation pathway from Pharmacy Technician (initial contact) to Pharmacist (clinical review) runs smoothly.
• Monitors, analyzes, and reports on core KPIs, including average handle time, first-contact resolution, quality/accuracy scores, and participant satisfaction.
• Identify and lead process improvement initiatives that simplify complexity for both staff and participants.

Senior Operations Manager, Pharmacy

• Responsible for the post-closing review of new, renewed, and modified consumer and commercial loans
• Ensure compliance with bank policies and federal and state regulations
• Update and maintain collateral data within the core system(s)
• Enter missing/inaccurate loan document exceptions
• Maintain knowledge of current lending policies, procedures, and regulations
• Perform other job duties and special projects as assigned.

Loan Ops Post Closing Review Specialist

• Help build and define the production control function within Test Operations Maintenance, establishing standard work, processes, and tools that scale across the team.
• Independently plan, schedule, and coordinate maintenance activities (PMs, reactive repairs, upgrades, improvements, and planned outages) to align with test campaign schedules, incorporating CPV and valve shop demand into the broader plan.
• Build integrated maintenance schedules that balance capacity against demand, surfacing issues and trade-offs to leadership while owning capacity planning and resource forecasting.
• Manage Work Order lifecycle across all business systems, and track and report key maintenance metrics (PM compliance, schedule adherence, backlog, MTTR) to guide continuous improvement.
• Coordinate parts, materials, and specialty tooling, collaborating with procurement and supply chain to get ahead of shortages and long-lead items.
• Identify constraints in the maintenance flow and lead problem-solving, including anomaly investigations and root cause analyses, to develop recovery plans.
• Serve as the primary scheduling and planning point of contact between Test Operations Maintenance and internal customers (test, engine, and vehicle programs).
• Mentor junior production control personnel and improve planning tools and ERP/MRP/CMMS workflows as the function grows.

Senior Production Control Specialist, Test Ops Maintenance

• Leitet die Wartung und die Produktionsherstellung der Einrichtungen auf das Erreichen der Organisationsziele
• Entwickelt und empfiehlt Betriebsrichtlinien
• Leitet die Wartung und die Herstellung zur Maximierung des Gewinns
• Definiert und empfiehlt Wartungs- und Herstellungsziele
• Entwickelt spezifische kurz- und langfristige Pläne und Programme zusammen mit den unterstützenden Budgetanforderungen
• Leitet die Vorbereitung von Spezifikationen für Qualität, Quantität, Lieferung und Service für den Kauf von Ausrüstung, Lieferungen und Materialien
• Stellt sicher, dass benötigte Materialien und Lieferungen prompt und wirtschaftlich empfangen werden
• Formuliert und installiert Standardproduktionspraktiken
• Überwacht die Installation und Wartung aller in der Produktion verwendeten Geräte
• Setzt die Inventarkontrollen und -niveaus fest und hält sie mit Budgets und Prognosen in Einklang
• Bereitet Kostenkontrollberichte, Kostenschätzungen und Prognosen zu Personal- und Raumbedarf vor
• Primärer Ansprechpartner für Kunden
• Identifiziert Wachstumschancen
• Motiviert das Personal
• Verantwortlich für die Rekrutierung, Schulung und Entwicklung von Servicemitarbeitern
• Überwacht die Pflege von Kundenbeschwerdeakten und Schritte zur Lösung von Problemen
• Gewährleistet, dass das Personal das Kundenwohl während der Servicezeit aufrechterhält
• Führen Sie andere verwandte Aufgaben durch, die von der Geschäftsführung zugewiesen werden.

Operations Manager

• Manage escalated orders, high-risk verifications, and complex exception cases
• Serve as a point of contact for sensitive client and internal communications
• Balance SLA performance expectations with heightened focus on quality and compliance standards
• Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
• Conduct targeted quality reviews and support remediation planning
• Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
• Reinforce accountability and consistency across distributed and international operational teams
• Provide guidance and informal coaching to frontline Operations Specialists
• Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
• Maintain and enhance standard operating procedures to improve clarity and operational consistency
• Analyze operational data to recommend workflow enhancements and error reduction strategies
• Additional duties as assigned

Global Operations Specialist II

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

Team Leader – Operations, Health Insurance

• Establish the primary framework for innovative practices and operational high-performance across growing lines of business
• Execute growth-focused strategies and partner across functions to meet revenue and expansion targets
• Drive high-level projects that contribute to the completion of executive-level goals
• Identify and assess critical strategic needs, translating them into actionable improvements
• Oversee the development and maintenance of accurate, actionable reporting and dashboarding
• Spearhead data integrity enhancements
• Design and manage primary KPI reporting frameworks
• Direct the modeling and refinement of territories for multiple R/MM/E sales business units
• Lead strategic process improvement projects designed to accelerate sales processes and maximize team productivity
• Serve as a strategic bridge between sales, marketing, finance, and leadership

Senior Manager, Growth Operations – Strategic Growth R/MM/E

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products
• Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory
• Represents Neurocrine brand(s) and their approved indications
• Drives product acceptance and growth through targeted education and strategic account management
• Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications
• Identifies and addresses territory-specific opportunities and barriers to product success
• Effectively manages promotional resources and budget
• Builds and maintains relationships with key stakeholders including: Healthcare providers (Psychiatrists, Neurologists, NPs, PAs), Clinical staff (RNs, LPNs, PharmDs), Key opinion leaders and advocacy groups, Community Mental Health Clinics and Long Term Care facilities, Local/regional payers and pharmacies

NeuroPsych Account Specialist

• Provide project coordination support such as capturing meeting notes and action items, maintaining project trackers, monitoring deadlines, and following up on assigned tasks.
• Support School initiatives, including document preparation, workflow coordination, budget and expense tracking, and other basic financial administration.
• Assist school leadership with recruitment support, school specific onboarding, and session scheduling coordination of faculty, staff, or collaborators as needed.
• Monitor competitive and industry trends, identifies process gaps, and escalates issues appropriately to School leadership.
• Serve as a point of contact for routine inquiries from students, faculty, staff, and external partners, directing requests to appropriate resources as needed.
• Support student‑facing activities such as communications, events, awards, and documentation.
• Coordinate specialized program accreditation activities by tracking accreditation cycles and timelines and helping with self‑study development and evidence collection.
• Organize and maintain centralized digital repositories for accreditation and assessment documentation using clear version control and naming conventions.
• Support School‑level assessment and continuous improvement efforts by maintaining calendars, collecting and summarizing learning‑outcome data, tracking action items, and preparing insights reports and summary materials.
• Collaborate with institutional partners to obtain, verify, and format quantitative and qualitative data for accreditation and reporting purposes.
• Provide administrative support for grant‑related activities, including researching funding opportunities, supporting grant writing, development activities, tracking deadlines, maintaining grant calendars and records, and assisting with compliance monitoring and reporting.
• Serve as administrative support for accreditation reviews and site visits, including scheduling, document preparation, and logistical support.
• Maintain course schedules and templates, monitor enrollment levels, and prepare routine reports for School leadership.
• Support academic program delivery by arranging logistics for courses, professional development offerings, workshops, and events.
• Assist with content uploads, learner communications related to logistics, enrollment tracking, and participant support for online and hybrid offerings.
• Serve as the point of contact between the School and institutional partners to ensure smooth workflows and timely completion of academic tasks.
• Assist with internal and external communications by drafting and coordinating content for newsletters, emails, social media, websites, and reports.
• Support School marketing and outreach efforts, including social media content, promotional materials, and coordination with institutional marketing partners.
• Help maintain accurate, current, and consistent program information and messaging across communication platforms.
• Perform other duties, as assigned.

Operations Coordinator, Business & Professional Studies

• Performs various tasks to safely maintain equipment and support pipeline operations, including reading/interpreting drawings, inspecting/supervising equipment and maintaining operation/technical standards and/or governmental requirements
• Responsible for data analysis and collaboration with others to find solutions to technical or operational problems
• Follows all Company policies and applies appropriate operating and maintenance procedures
• Acquires knowledge of and adheres to requirements for safe and efficient operation of facilities, execution of tasks, protection of community, personnel, environment, and assets
• Completes assigned reports, logs and maintains accurate records of process operations and performance of preventative maintenance on equipment

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