Operations

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
• Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
• Analyze root causes of delays or denials using tools such as the A3 worksheet format
• Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
• Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
• Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
• Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
• Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
• Collaborate with internal " Partners" to proactively resolve account issues
• Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Specialist II, Contract Operations

• Executes operating plan and communicates strategic direction to operations team.
• Responsible for one or more functions across one or more sites.
• Manages supervisors and/or individual contributors.
• Manages and is responsible for achieving desired business results.
• Acts as a point of escalation and resolves exceptions.
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• Partners internally to resolve escalations and provide guidance.
• Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members.
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers.
• Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects.
• Develops and/or approves standard operating procedures as appropriate.
• Recommends policy improvements.
• Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance.
• Manages and is accountable for risk mitigation and business resiliency activities.
• Verifies completeness and accuracy of procedures.

Operations Manager – Insurance

• Develops and implements end-to-end tracking, monitoring, and reporting in Credit Products
• Supports senior analysts with identifying, recommending, and implementing best practices utilizing core commercial systems within the bank
• Serves as an individual contributor, completing assigned tasks and supporting analysts on projects and workstreams
• Identifies and addresses inefficiencies in the credit process and works with stakeholders to improve compliance and performance
• May review Credit Products' procedures to ensure conformity across lines of business and identifies potential improvements

Credit Products Process Performance Analyst – CBG Operations

• Lead and develop teams of Managers, Senior Managers, and Directors driving manufacturing and operations execution across space and propulsion programs
• Champion a culture of safety, quality, and continuous improvement across all functional teams
• Own departmental KPIs, budgets, staffing plans, and capital project portfolios
• Partner with Program Management, Site Leadership, and cross-functional stakeholders to meet production schedules and customer expectations
• Drive process definition, development, deployment, and improvement initiatives including Lean Manufacturing and root cause analysis
• Collaborate with engineering teams to advance Design for Manufacturability principles and accelerate the transition from development to production
• Implement and mature production frameworks that support world-class manufacturing capabilities
• Communicate and enforce mission assurance and safety principles throughout the organization
• Recruit, develop, coach, and mentor talent at all levels of the organization

Director of Manufacturing, Operations – Assembly

• Lead the design, implementation, and optimization of Mainframe automation using OPS/MVS and System Automation
• Develop, enhance, and maintain automation for IPL (startup/shutdown) with a focus on stability, repeatability, and minimal manual intervention
• Support and improve Disaster Recovery (DR) processes, including GDPS workflows and recovery automation
• Partner with z/OS, Middleware, Application, Scheduling, and Infrastructure teams to align automation with operational and business requirements
• Drive phased IPL automation strategies to support controlled startup/shutdown during maintenance windows
• Troubleshoot and resolve complex automation and system issues across Production, Non‑Prod, and Staging environments
• Create and maintain operational documentation, runbooks, and standards to ensure supportability and knowledge transfer
• Mentor junior engineers and promote knowledge sharing and continuous improvement
• Participate in Agile ceremonies; contribute to backlog refinement, PI planning, and roadmap definition

Senior Mainframe Automation – OPS/MVS, System Automation, GDPS

• oversee the setup and processing of asset transfer service requests, ensuring accuracy based on client instructions, transfer of cash and assets, and required verifications
• ensure operational controls and procedures are followed to support accurate, compliant, and timely asset transfers
• monitor team workflow and capacity to ensure work is distributed evenly and service level expectations are met
• actively support the team by resolving escalations, identifying root causes, and implementing process improvements
• partner with internal stakeholders to address issues impacting asset transfer processing and client experience
• conduct regular career development conversations, coaching, and performance feedback with team members
• manage performance, including handling escalations and administering corrective actions as needed
• foster a collaborative, inclusive, and results-driven team environment.

Operations Manager – Trust Operations

• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Provides training and mentoring support to the team.
• Establishes process performance measurements and oversees business impact.
• May implement critical business support services.
• Communicates performance statistics to internal stakeholders and senior management.
• Promotes and monitors the production workflow and assists team members with complex escalation process issues.
• Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process.
• Determines and/or drives change and improvement efforts in production and/or processes.
• Actively seeks out business partners and team members for collaboration.
• Ensures the business adheres to policies, procedures and regulatory standards.
• Independently resolves compliance issues and drives risk mitigation activities.

Senior Operations Advisor – Investor Reporting

• Support the Field Operations Director in executing field operations strategies across assigned projects.
• Serve as a key point of contact between field leadership and project teams to ensure alignment with project goals, schedules, and client expectations.
• Participate in project handoff meetings, providing input on manpower, equipment needs, subcontractor coordination, and field execution plans.
• Review project documents, drawings, schedules, and scopes to prepare for effective field execution.
• Coordinate manpower planning with superintendents and field leaders; communicate and facilitate staffing needs to the Field Operations Director.
• Monitor field productivity, safety, quality, and schedule performance across assigned jobs.
• Review and analyze field documentation including daily reports, lookahead schedules, site inspections, and KPIs.
• Conduct regular site visits to ensure compliance with Mullins Mechanical safety policies, site-specific plans, and OSHA requirements.
• Lead or support safety meetings, toolbox talks, Job Safety Analyses (JSAs/MSAs), and incident investigations.
• Perform field quality audits to verify installations meet company standards and assist with corrective action plans as needed.
• Coordinate equipment delivery, usage, maintenance, and calibration to ensure uninterrupted field operations.
• Assist in tracking project progress, identifying potential delays, and implementing mitigation strategies.
• Coordinate feedback from field teams with vendors, subcontractors, and suppliers to resolve issues and improve execution.
• Support project closeout activities, ensuring field documentation and punch lists are completed accurately and timely.
• Participate in lessons-learned meetings and provide feedback to improve future project planning and execution.
• Mentor and support superintendents, foremen, and field staff through training, coaching, and performance feedback.
• Promote a culture of safety, accountability, teamwork, and continuous improvement in field operations.
• Ensure proper timekeeping, attendance tracking, and cost code usage for assigned field personnel.
• Support the Field Operations Director during audits, reviews, and leadership meetings as required.
• Additional responsibilities may be assigned as business needs evolve.

Fire Protection – Field Operations Manager

• Identify the raw materials, components, equipment, and services required to support internal customer requirements
• Analyze supplier offerings and determine best value based on price, quality, and delivery performance
• Assure compliance with governmental and PPG standards in operation, emission, documentation, and insurance coverage
• Utilize the quality process in phases of function including supplier qualification and performance warranties
• Manage all aspects of Supplier Development including analysis of performance metrics and providing training

Aerospace Raw Materials Operations Specialist

Fire Sprinkler, Field Operations Manager

• Support the planning and execution of key PACE organizational initiatives
• Lead a diverse portfolio of capabilities focused on delivering cross-functional, enterprise-wide solutions
• Build analytics capabilities to support data-driven decision-making
• Drive enterprise communications to keep stakeholders informed and aligned
• Advance Lean thinking and help shape the enterprise Lean vision
• Oversee technology improvement efforts, including AI tools, new technology onboarding, and digital ecosystem enhancements
• Build and maintain strong partnerships with stakeholders, peers, the PACE leadership team and direct reports
• Coach, mentor and motivate employees to develop skills, advance careers, and sustain high performance
• Translate strategy into measurable, achievable outcomes in a complex and ambiguous environment
• Lead team goals and priorities, providing direction and oversight

Operational Excellence Manager

• Review and correction of mobile and ATM deposited images for purposes of fraud prevention and determination of funds availability for account owners.
• Review 130-160 deposits per day.
• Contribute to a team that is responsible for approving approximately 40,000 deposits.
• Reject approximately 300 fraudulent deposits in high-risk channels monthly.
• Place holds as necessary on accounts to protect the bank and account owner from loss or further loss.
• Identify possible fraudulent items and process complex exception items with minimum supervision.
• Investigate and research duplicate deposits made in Branch, ATM, or mobile deposit.
• Facilitate the resolution of Tier 2 support requests within established Service Level Agreements.

Deposit Ops Virtual Review Specialist

• Participate in the development of the operations strategy
• Execute operating plan and communicate strategy to operations team
• Manage two or more functions across one or more sites
• Responsible for achieving desired business results
• Act as a senior point of escalation for complex processes
• Review and provide oversight on end-to-end processes
• Interact with customers to drive business results and resolve escalated issues
• Provide coaching and development to team members
• Lead staff meetings and communicate the strategic direction
• Develop, review and approve standard operating procedures

Operations Manager II – Covenant Administration

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
• Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
• Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
• Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
• Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
• Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
• Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
• Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
• Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
• Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards
• Opportunity to build a team as the function scales, based on business need

Manager, Central Operations – Knowledge Management

• Plans, coordinates and conducts Small Unmanned Aircraft (SUAS), Tactical Missile System (TMS) and Unmanned Ground Vehicle (UGV) training, field demonstrations, and customer service visits (CSV) both domestic and internationally.
• Tracking of fielded assets, proposal writing, and budget management
• Coordinates and works closely with multiple customers on training, demonstrations, and customer service visits, as well as various other operational requests worldwide
• Interacts with the Airworthiness & Safety authorities as required to ensure airworthiness and safety standards are implemented
• Identifies design and operational deficiencies and recommends improvements to Product Line Management
• Collaborates with Program Managers, Engineers, Business Development and Product Line Management to ensure Field Operations involvement during all phases of planning, development, and fielding
• Develops plans and policies, monitors operations, reports to and advises leadership team on all matters pertaining to field training and field demonstration events
• Assists in development of operator manuals, checklists, FSR certification and currency programs as well as other internal and external training tools as required
• Able to plan and execute a dynamic schedule and solve rigorous and last-minute customer demands
• Coordinates with Trade Compliance on international training and demonstrations to ensure compliance

Field Operations Manager

• Responsible for securing and maintaining a stable network of quality 24/7 Emergency Roadside service providers to render roadside assistance to members and customers.
• Ensures Vendor Relations Managers achieve organizational goals for service quality, growth and cost-efficiency.
• Oversees the operation of ERS Fleets, in the Tidewater, Virginia Area.
• Involves collaboration with the Vice President, Automotive Services and other business unit management to develop strategy, initiatives and implementation processes to achieve organizational goals and remain competitive in the marketplace.
• Responsible for operations in Virginia and Alabama.
• Works with upper-level management in other business units on difficult and complex actions that may have escalated from the field.
• Requires strong knowledge of contract law, Club policy and procedures, business precedents and practices.
• Responsible for planning new initiatives, which requires making key decisions along the path from concept, implementation, and post review.

Automotive Field Operations Manager

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Responds to a high volume of appointment requests
• Answers and triages incoming calls and requests
• Completes scheduling from work queues
• Schedules patient appointments and reminds patients of necessary items
• Documents complete and clear messages

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