Operations Coordinator, Business & Professional Studies

UMass Global Career Bootcamps

Operations Coordinator providing comprehensive administrative and program support for the School of Business & Professional Studies. Collaborating on projects related to accreditation, grants, and course logistics.

Posted 6/18/2026full-timeRemote • Alabama, Arizona, Idaho, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Provide project coordination support such as capturing meeting notes and action items, maintaining project trackers, monitoring deadlines, and following up on assigned tasks.
Support School initiatives, including document preparation, workflow coordination, budget and expense tracking, and other basic financial administration.
Assist school leadership with recruitment support, school specific onboarding, and session scheduling coordination of faculty, staff, or collaborators as needed.
Monitor competitive and industry trends, identifies process gaps, and escalates issues appropriately to School leadership.
Serve as a point of contact for routine inquiries from students, faculty, staff, and external partners, directing requests to appropriate resources as needed.
Support student‑facing activities such as communications, events, awards, and documentation.
Coordinate specialized program accreditation activities by tracking accreditation cycles and timelines and helping with self‑study development and evidence collection.
Organize and maintain centralized digital repositories for accreditation and assessment documentation using clear version control and naming conventions.
Support School‑level assessment and continuous improvement efforts by maintaining calendars, collecting and summarizing learning‑outcome data, tracking action items, and preparing insights reports and summary materials.
Collaborate with institutional partners to obtain, verify, and format quantitative and qualitative data for accreditation and reporting purposes.
Provide administrative support for grant‑related activities, including researching funding opportunities, supporting grant writing, development activities, tracking deadlines, maintaining grant calendars and records, and assisting with compliance monitoring and reporting.
Serve as administrative support for accreditation reviews and site visits, including scheduling, document preparation, and logistical support.
Maintain course schedules and templates, monitor enrollment levels, and prepare routine reports for School leadership.
Support academic program delivery by arranging logistics for courses, professional development offerings, workshops, and events.
Assist with content uploads, learner communications related to logistics, enrollment tracking, and participant support for online and hybrid offerings.
Serve as the point of contact between the School and institutional partners to ensure smooth workflows and timely completion of academic tasks.
Assist with internal and external communications by drafting and coordinating content for newsletters, emails, social media, websites, and reports.
Support School marketing and outreach efforts, including social media content, promotional materials, and coordination with institutional marketing partners.
Help maintain accurate, current, and consistent program information and messaging across communication platforms.
Perform other duties, as assigned.

Requirements

What you’ll need

Bachelor's Degree or combination of equivalent education and experience
Three (3) to five (5) years of operational support and/or project coordination experience, preferably in higher education, online post-secondary education or academic affairs
Experience supporting academic operations, accreditation, assessment or compliance activities
Experience with scheduling, data reporting, enterprise systems, databases, CRM tools, or project management platforms
Experience with grant development or grant administration
Professional certification such as Certified Administrative Professional (CAP) or Project Management Professional (PMP)

Benefits

Comp & perks

Medical, dental, and vision coverage with spending account options.
Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
Life, disability, accident, legal, identity protection, and student debt support.
403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
Tuition discounts for employees and family and Tuition Exchange program with other universities.
Counseling services, Free Calm Health subscription and year-round wellness programs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project coordinationbudget trackingdata reportinggrant administrationaccreditationassessmentcomplianceschedulingdocument preparationworkflow coordination

Soft Skills

communicationorganizationalcollaborationproblem-solvingattention to detailtime managementinterpersonaladministrative supportleadershipcustomer service

Certifications

Certified Administrative Professional (CAP)Project Management Professional (PMP)