Team Leader – Operations, Health Insurance

Everise

Team Leader responsible for overseeing licensed agents in a remote operations role. Enhancing team performance in health insurance call center environment with a focus on coaching and support.

Posted 7/8/2026full-timeRemote • Alabama, Louisiana, Missouri, Montana, New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in a call center environment, with a focus on performance monitoring, associate training, and effective communication. Proficient in managing customer escalations and ensuring adherence to client expectations through actionable plans.

Highest-signal resume keywords

Healthcare Insurance LicenseCall Center ExperienceSupervisory ExperienceSales ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Key Performance Indicators (KPIs)Performance MonitoringAction Plan ImplementationCustomer Escalation ResolutionAssociate TrainingAnalytical SkillsProblem-Solving SkillsMultitasking Ability

Soft Skills

Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsDependability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

Healthcare Insurance License

Industry Keywords

Call CenterCustomer ServiceSalesAssociate EngagementClient Expectations

About the role

Key responsibilities & impact

Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
Resolve customer escalations
Responsible for communication between contact center management, client and associate
Participate in associate selection and interviewing process
Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

Requirements

What you’ll need

Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire
Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
Previous call center experience preferred
Prior supervisory or leadership experience preferred
Proven sales experience preferred
Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
Excellent oral and written communication skills
Strong organizational and interpersonal skills
Schedule flexibility
Analytical and problem-solving skills
Strong ability to multitask
Ability to function in a fast paced environment
Dependability regarding completion of assignments and attendance
Ability to pass a drug screen and background check

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development
Remote work options