Global Operations Specialist II

Clear Star

Operations Specialist II managing complex background screening operations at ClearStar. Ensuring quality, compliance, and a strong client experience across global operations teams.

Posted 7/11/2026full-timeRemote • Alabama, California, Colorado, Florida, Illinois, Kentucky, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Manage escalated orders, high-risk verifications, and complex exception cases
Serve as a point of contact for sensitive client and internal communications
Balance SLA performance expectations with heightened focus on quality and compliance standards
Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
Conduct targeted quality reviews and support remediation planning
Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
Reinforce accountability and consistency across distributed and international operational teams
Provide guidance and informal coaching to frontline Operations Specialists
Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
Maintain and enhance standard operating procedures to improve clarity and operational consistency
Analyze operational data to recommend workflow enhancements and error reduction strategies
Additional duties as assigned

Requirements

What you’ll need

2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience
Strong analytical skills and sound professional judgment in complex or escalated cases
Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
Experience handling escalations and sensitive client communications
Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately
PBSA Certification preferred
A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection.

Benefits

Comp & perks

paid healthcare and life insurance premiums
low-cost dental and vision insurance
company-paid basic life insurance and a company-paid Short-Term Disability policy
employee assistance program
401(k) matching up to 4%
time off
9 company paid holidays
2 additional days of paid time off for volunteer activities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Background ScreeningVerification ProcessesOperational Data AnalysisQuality ReviewCompliance Standards

Soft Skills

Analytical SkillsProfessional JudgmentCoachingCollaborationAccountability

Certifications

PBSA Certification