Clear Star

Account Manager

• Build, manage, and grow strategic ATS and HR technology partnerships that drive pipeline and revenue growth
• Identify and develop new channel and referral partnership opportunities
• Strengthen relationships with key partners
• Collaborate with Sales and Marketing teams on joint campaigns, webinars, events, and co-marketing initiatives
• Track and report on partner performance, pipeline contribution, and ROI metrics
• Support partner onboarding, enablement, and ongoing relationship management
• Partner cross-functionally with Product, Technology, Sales, and Marketing teams
• Represent ClearStar in partner meetings, industry events, and networking opportunities
• Help build and scale a more formal, strategic partner program

Partner Manager

Controller

• Own and execute monthly, quarterly, and annual close processes
• Maintain general ledger integrity, reconciliations, and accurate financial reporting
• Improve close efficiency by reducing manual work and streamlining processes
• Build and strengthen internal controls and maintain audit readiness
• Lead external audits and ensure documentation and processes are audit quality
• Identify and implement automation opportunities across accounting workflows
• Leverage AI and systems tools to improve efficiency, accuracy, and scalability
• Partner cross functionally to streamline workflows and eliminate redundant processes
• Track and report operational improvements and efficiency gains
• Manage cash flow visibility, liquidity planning, and banking relationships
• Drive disciplined working capital management
• Own federal, state, and local tax filings and manage external tax advisors
• Support practical and efficient tax strategies and compliance processes
• Own NetSuite structure, integrity, reporting outputs, and system integrations
• Ensure clean, reliable, and actionable financial data across systems
• Lead and develop a small accounting team with clear expectations and accountability
• Drive execution, continuous improvement, and operational discipline across the Finance function

QA Engineer

• Lead the Quality Assurance function across global operations
• Develop and implement quality frameworks, scorecards, and audit methodologies
• Monitor and analyze quality metrics to identify trends and improvement opportunities
• Conduct audits and ensure alignment with FCRA and regulatory requirements
• Drive root cause analysis and support corrective action planning
• Standardize quality processes and maintain clear, consistent documentation
• Deliver regular reporting and insights to leadership on quality performance
• Facilitate calibration sessions to ensure consistency in quality standards
• Support training initiatives to strengthen frontline performance
• Partner with Operations, Compliance, Product, and Engineering to enhance workflows
• Own and optimize AI-enabled QA tools, including automated scoring and anomaly detection
• Configure and refine prompt-based review logic and quality automation workflows
• Support the ongoing enhancement of QA systems and automation capabilities

Quality Assurance Manager

Manager

• Lead management of global BPO vendors across offshore and nearshore operations
• Establish and enforce SLA frameworks, performance metrics, and governance standards
• Monitor vendor performance, analyze trends, and drive corrective action plans as needed
• Ensure vendor operations comply with FCRA and data handling requirements
• Build and maintain structured reporting on vendor performance, cost, and quality
• Partner with Operations, Compliance, and Finance to align vendor strategy and execution
• Lead recurring business reviews and performance discussions with external partners
• Support onboarding of new BPO processes, including documentation, training, and pilot oversight
• Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations
• Drive consistency in vendor management practices and documentation

Partner Manager

Controller

Quality Assurance Manager

BPO Manager