Clear Star

Compliance

• Responsible for organization’s development, implementation, and on-going compliance with all applicable sections of the FCRA, state consumer reporting laws, federal and state DPPA compliance.
• Manage daily compliance operations including consumer dispute resolution, full file disclosures, and report requests.
• Oversee customer credentialing processes and maintain audit-ready documentation.
• Partner with Legal and Global Compliance experts to align operations with FCRA, state, and international regulations.
• Lead compliance investigations and work with Legal and Security on privacy or regulatory incidents.
• Review new and existing product features for regulatory alignment.
• Conduct internal and external audits, client due diligence, and compliance certifications.
• Monitor and communicate regulatory changes, advising internal teams on needed updates.
• Promote collaboration, accountability, and continuous improvement across compliance functions.

Compliance Manager

Operations

• Build, maintain, and improve ClearStar’s operational control framework to support accuracy, consistency, and performance
• Lead enterprise wide process improvement initiatives using Lean or Six Sigma methodologies
• Oversee SOP and workflow governance, including monitoring, updates, and documentation quality
• Analyze operational data to identify trends, risks, and improvement opportunities
• Partner with Compliance, Product Innovation, Customer Success, Technology, and Operations to ensure alignment across business priorities
• Manage, coach, and develop a team of four to six process improvement and operational control specialists
• Implement change management plans that support successful adoption of new processes and tools
• Identify automation and technology enablement opportunities that improve efficiency and reduce manual effort
• Promote a culture of continuous improvement and operational discipline across the organization

Manager, Operational Excellence

Customer Success Manager

• Lead and develop a high-performing team of Customer Success and Implementation professionals focused on collaboration, accountability, and measurable results
• Create and execute strategies that improve Net Revenue Retention (NRR), reduce churn, and grow client value through upsell and cross-sell opportunities
• Build scalable processes, playbooks, and tools to streamline onboarding, engagement, and client success
• Partner with Sales, Product, and Support to strengthen communication and deliver a seamless customer experience
• Use data and key performance metrics (NRR, churn, Time-to-Value, CSAT/NPS) to measure success and identify improvement opportunities
• Translate customer insights into actions that influence product development and operational innovation
• Champion process improvements and technology adoption that enhance performance and efficiency
• Represent the customer voice in strategic discussions and executive planning

Compliance Manager

Manager, Operational Excellence

Director of Customer Success