Clear Star

Operations

• Serve as the primary point of contact for ClearStar's background screening data partners, managing communications, issue resolution, and performance escalations across data quality, service delivery, and fulfillment
• Own partner routing end to end, including queue monitoring, outage coordination, and rerouting execution in partnership with Operations and Technology
• Track partner performance against SLAs, turnaround standards, and quality benchmarks; maintain a consistent reporting cadence so leadership has visibility into partner health
• Reconcile partner cost structures, fee schedules, and court access surcharges against configured pricing and customer invoicing; resolve discrepancies independently with Finance and the relevant partner
• Maintain audit-ready partner files including contracts, SLAs, insurance certificates, and fee schedules in accordance with PBSA recordkeeping requirements
• Own operational playbooks and partner onboarding documentation as living assets, proactively identifying gaps and driving updates that improve consistency and audit readiness

Partner Operations Specialist

• Manage escalated orders, high-risk verifications, and complex exception cases
• Serve as a point of contact for sensitive client and internal communications
• Balance SLA performance expectations with heightened focus on quality and compliance standards
• Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
• Conduct targeted quality reviews and support remediation planning
• Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
• Reinforce accountability and consistency across distributed and international operational teams
• Provide guidance and informal coaching to frontline Operations Specialists
• Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
• Maintain and enhance standard operating procedures to improve clarity and operational consistency
• Analyze operational data to recommend workflow enhancements and error reduction strategies
• Additional duties as assigned

Partner Operations Specialist

Global Operations Specialist II