Customer Success Advocate

Clear Star

Client Service Advocate providing real-time support, training, and problem resolution for ClearStar’s retail clients. Managing cases through phone, email, and live chat in a technology-driven environment.

Posted 6/18/2026full-timeRemote • Alabama, California, Colorado, Florida, Illinois, Kentucky, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $35,000 - $38,000 per yearWebsite

About the role

Key responsibilities & impact

Provide front-line support to clients via phone, email, and live chat, delivering timely and accurate guidance on ClearStar’s platforms including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools.
Troubleshoot client issues, analyze service configurations, and deliver clear, actionable solutions.
Document all case activity from intake through resolution using Zendesk CRM with accuracy and consistency.
Manage multiple active priorities and cases independently while maintaining quality and follow-through.
Support client training needs through virtual demos and screen-sharing sessions via MS Teams.
Explain technical concepts and platform functionality clearly and accessibly to clients with varying levels of technical fluency.
Provide input on platform features, documentation, and support resources to improve the overall client experience.
Collaborate with internal teams—including Technical Services, Records & Verification, Sales, Implementation, and Account Management—to resolve cases and ensure accurate client configurations.
Assist with order management tasks and supplier configuration updates as needed.
Participate in system testing and quality assurance activities for new features, platform updates, and configuration changes.
Contribute to internal process improvements and knowledge base development.

Requirements

What you’ll need

Ability to work 11 am - 8 pm ET Monday - Friday
Associate’s degree or higher preferred; equivalent combination of education and experience considered.
1–2 years of client service, support, or helpdesk experience in a technology-driven environment.
Familiarity with CRM and ticketing systems; Zendesk experience preferred.
Proficiency with Microsoft Office Suite and web-based collaboration tools.
Strong written and verbal communication skills, including professional phone and virtual platform etiquette.
Demonstrated ability to manage multiple priorities and work independently with minimal direction.
High attention to detail and accuracy in documentation, case handling, and data entry.
Ability to explain technical concepts in a clear, user-friendly manner to non-technical audiences.
Reliable high-speed internet connection; cable or fiber preferred with a minimum of 75 Mbps download and 10 Mbps upload.
Dedicated home office space that is quiet, secure, and free of distractions during working hours.
Physical U.S. address required for equipment delivery (no PO boxes).

Benefits

Comp & perks

paid healthcare and life insurance premiums
low-cost dental and vision insurance
company-paid basic life insurance
company-paid Short-Term Disability policy
employee assistance program
401(k) matching up to 4%
time off
9 company paid holidays
2 additional days of paid time off for volunteer activities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client servicesupporthelpdesk experiencedocumentationcase handlingdata entrysystem testingquality assurance

Soft Skills

communication skillsattention to detailability to manage multiple prioritiesindependencetechnical explanation

Certifications

Associate’s degree