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Everise

Senior Operations Manager, Pharmacy

Everise

Senior Operations Manager responsible for pharmacy contact center performance at Everise. Leading a team of pharmacists and technicians, ensuring compliance and participant satisfaction.

Posted 7/14/2026full-timeAlabama • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing multi-tiered pharmacy contact center operations, ensuring compliance with pharmacy licensing requirements and service-level agreements while leading clinical staff. Proven ability to analyze performance metrics and implement process improvements to enhance participant experience and operational efficiency.

Highest-signal resume keywords
Operations ManagementPharmacy Benefit Management (PBM)Performance Metrics ManagementPharmacy Licensing ComplianceTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Contact Center OperationsPrescription VerificationQuality/Compliance MetricsKPI AnalysisProcess Improvement
Soft Skills
Advanced Communication SkillsCoaching and DevelopmentTalent Retention
Industry Keywords
Pharmacy Technician LicensureClinical ReviewService-Level AgreementsParticipant SatisfactionRegulated Environment

About the role

Key responsibilities & impact
  • Owns end-to-end performance of a multi-tiered pharmacy contact center operation.
  • Accountable for service levels, quality, compliance, and participant experience.
  • Ensures team operates within licensing, regulatory, and client requirements.
  • Leads and manages the daily operations of the Pharmacist and Pharmacy Technician teams.
  • Ensures the escalation pathway from Pharmacy Technician (initial contact) to Pharmacist (clinical review) runs smoothly.
  • Monitors, analyzes, and reports on core KPIs, including average handle time, first-contact resolution, quality/accuracy scores, and participant satisfaction.
  • Identify and lead process improvement initiatives that simplify complexity for both staff and participants.

Requirements

What you’ll need
  • 5+ years of operations management experience in a contact center, pharmacy, or healthcare services environment, including direct leadership of licensed clinical staff.
  • Working knowledge of pharmacy benefit management (PBM) or retail/mail-order pharmacy operations, including prescription verification, transfer, and dispensing workflows.
  • Demonstrated experience managing performance against service-level agreements and quality/compliance metrics.
  • Strong understanding of pharmacy licensing requirements (e.g., state Pharmacist and Pharmacy Technician licensure) and the ability to track compliance across a team.
  • Experience building and managing rotating schedules, including weekend and holiday coverage.
  • Advanced verbal and written communication skills, with the ability to represent the team to clients, prescribers, and cross-functional partners.
  • Proven ability to coach, develop, and retain talent in a fast-paced, regulated environment.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development