Manager

• Senior Manager of Credentialing & Training Program Development responsible for developing, planning and executing new and existing programs and activities, primarily training and curriculum development for NAA Education Institute’s assessment-based certificate programs.
• Maintenance and administration of NAAEI core assessment-based certificate program curriculum and assessment content.
• Developing and implementing content updates and reviewing processes to ensure relevancy of the programs.
• Development and delivery of programs’ curricula, training course content, virtual activities such as webinars, online courses and reference materials.
• Management of volunteer teams to maintain credential program assessment cycles.
• Management of NAAEI’s instructor training programs, to include the Instructor Audit Program, Advanced Facilitator Training and NAAEI Faculty Program.
• Development and implementation of sales plans for National Training and Corporate Training programs and support of general NAAEI marketing efforts.

Senior Manager, Credentialing & Training Program Development

• Performs complex administration and technical expertise in directing activities of the maintenance division to promote and foster a positive, safe, and inclusive environment
• Develops a comprehensive maintenance program, ensuring public safety and care of all park facilities
• Responds to internal and external customer questions, needs and concerns related to department operation
• Develops and administers the department's annual operating and Capital budgets; monitors expenditures in accordance with approved budgets
• Coordinates, supervises, and communicates departmental responsibilities in collaboration with other departments during essential events
• Manages County wide special events on park property, property leases agreements
• Performs administrative and accounting duties, generates and submits reports and documentation
• Serves as project manager for Capital Improvement Projects; prepares and maintains project records
• Manages the work of private contractors and volunteer groups involved in park improvement projects; ensures compliance with all codes and policies
• Schedules, coordinates, and documents monthly/quarterly water samples for all County owned private waterworks systems
• Manages and documents safety inspection reports for all County and City/County jointly owned park facilities

Parks Operation Manager

• Provides leadership, direction and oversight of overall operations for the property
• Ensuring a safe and attractive living environment for residents and a great place to work for associates
• Exceptional quality and service, sustained resident satisfaction and associate engagement, operational efficiency, and strong financial results
• Attracts, retains, coaches, motivates and leads a high-performance team
• Holds the team accountable for meeting all mission, quality, safety and other performance standards
• Oversees operations, marketing, financial management and maintenance of the assigned property
• Continuously monitors the building, grounds, and surrounding areas to ensure community safety, cleanliness, and attractiveness
• Develops the community’s annual operating budget and maintenance plans
• Monitors expenses, revenues and financial metrics; makes recommendations and adjustments to achieve financial and other performance targets
• Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests
• Implements and monitors compliance with Enterprise Residential policies and procedures
• Ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures among community staff
• Leads and directs sales and marketing activities both on and off site to achieve occupancy goals
• Ensures strict compliance with the Fair Housing Act; qualifies prospective residents in compliance with program requirements
• Manages lease renewal process; collects rents; monitors and manages delinquencies and collections; maintains accurate records
• Implements and monitors safety protocols; sets a strong example and holds associates accountable for practicing a culture of safety
• Promotes resident services initiatives in conjunction with the Resident Services Department
• Prepares, monitors, and distributes reports on a variety of operational and financial data
• Participates in and attends all required training sessions; ensures associates are fully trained and aware of job responsibilities
• Identifies succession candidates and implements career development plans for property level associates
• Supports other communities as assigned by management

Property Manager – Affordable Housing

• Lead Quality Control (QC) efforts for construction and energy retrofit projects
• Develop, implement, and manage project-specific Quality Control Plans
• Conduct daily site inspections to verify compliance with project specifications, codes, and safety standards
• Oversee and coordinate Energy Conservation Measures (ECMs) installation and performance
• Schedule and manage field testing, QA/QC inspections, and third-party evaluations
• Prepare and maintain accurate documentation, including daily reports, QC logs, and inspection summaries
• Monitor material deliveries and ensure compliance with approved submittals and specifications
• Collaborate with field teams and subcontractors to enforce quality standards and resolve field issues
• Review submittals and assist in material approval processes as needed
• Ensure all construction work and materials meet or exceed contract and regulatory requirements
• Support client communication and maintain high levels of customer satisfaction
• Supervise site superintendents and coordinate subcontractor performance
• Assist in project scheduling, estimating, and bid document preparation
• Oversee implementation of commissioning protocols, M&V plans, and O&M procedures
• Contribute to business development efforts, including audits, scope development, and support through design/build phases

Quality Control Manager

• Oversee all MCR program workflows from intake, dispatch, response, documentation, follow-up, and billing readiness
• Ensure adherence to DBHDS, DMAS, Medicaid MCO, and contractual requirements
• Maintain daily awareness of MCR census, response times, and service delivery outcomes
• Identify workflow gaps and implement corrective action plans as needed
• Serve as point person for crisis escalations, operational issues, and field support
• Supervise MCR staff including clinicians, QMHPs, peers, and support personnel
• Ensure appropriate staffing coverage for all shifts, on-call schedules, and crisis rotations
• Monitor completion of safety plans, crisis assessments, disposition documentation, follow-up and referrals
• Conduct regular chart audits and provide corrective feedback
• Review and approve staff timesheets for accuracy and compliance

Mobile Crisis Response Manager

• Lead a team of condo review analysts to review condo project documents for compliance within investor guidelines and Truist Risk policy
• Review appropriate documentation in a timely fashion
• Work with Sales Partners to ensure closing on time and within guidelines
• Recruit, train, develop and mentor a high-performing team to ensure meeting team goals
• Provide coaching and guidance to teammates to resolve client service related problems
• Effectively manage all human resource related items to ensure execution of the organization’s Purpose, Mission and Values
• Maintain Condo procedures to meet internal and external service, quality and regulatory requirements
• Provide input to ensure compliance, performance and regulatory requirements are met with Condo policies
• Evaluate opportunities for efficiency gains while supporting channel and business partners in service and quality.

Collateral Review Manager

• Manage the full responsibilities of an inpatient acute care IMCU hospital Unit
• Supervise and manage a 24-hour operation
• Responsible and accountable for 24 hr operations, including scheduling, evaluations, resources, and mentoring and/or assisting staff
• Interviews, hires, and develops team members to achieve a highly effective work team
• Engages in talent retention strategies for the area(s) of responsibility

RN Manager, Patient Care Services, IMCU

• Manage due diligence efforts for potential land acquisitions
• Prepare feasibility studies, budgets, entitlement / development schedules, and risk assessments
• Coordinate with outside consultants and contractors for assessing project construction costs
• Prepare collateral material (aerial photos, maps, exhibits)
• Engage with state and federal agencies for project obligations and impacts
• Evaluate contracts, proposals, and other documents for vendors
• Review and analyze approvals/permits, zoning, engineering plans, and building costs
• Maintain file database and other necessary systems within the land department

Due Diligence Manager

• Lead, develop, and retain a diverse team of sales professionals by recruiting the right talent, providing ongoing coaching, and fostering a culture of continuous learning and high performance.
• Set clear performance expectations and measurable goals aligned with regional order bookings and strategic priorities, using data‑driven insights to track progress and adjust course as needed.
• Coach sales professionals through key customer interactions, including discovery, solution development, and negotiation, to drive value‑based selling and strong customer outcomes.
• Execute regional sales campaigns in alignment with industry and product strategies, ensuring sales professionals understand priorities, target accounts, and required actions.
• Apply account segmentation and coverage models to ensure effective territory design, balanced workloads, and focused customer engagement.
• Partner closely with peers, business units, industry leaders, and Emerson Impact Partners to align regional execution with broader commercial and strategic objectives.
• Promote effective use of CRM, digital engagement tools, and sales enablement resources to improve visibility, consistency, and sales effectiveness.
• Maintain awareness of competitive trends, customer needs, and market dynamics, sharing insights that inform strategy, improve execution, and strengthen Emerson’s market position.
• Achieve regional objectives within established budgets while ensuring compliance with approved administrative policies and procedures.

Regional Manager – Instrument

• Manage key components of the provider reimbursement strategy and policy
• Ensure accurate adjudication of claims
• Translate various complex coding, business and billing rules into effective reimbursement policies
• Serve as subject matter expert regarding reimbursement policies, edits, behavioral health standards, billing, and coding conventions
• Lead policy development for specific plans
• Work with multiple business areas to ensure accurate cost of care targets
• Perform and/or direct complex research to meet corporate cost targets
• Prepare and present cost of care data analysis
• Develop and maintain the provider reimbursement policies
• Manage special projects and initiatives

Provider Reimbursement Manager – Behavior Health, Coding

• Optimize and Scale Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms
• Prioritize and lead rapid testing within the product development lifecycle
• Manage and Maintain Continuous Discovery Programming
• Support UX Measurement and Hypothesis-driven Design
• Conduct and Socialize Data Triangulation & Synthesis

Senior Manager, Research & User Intelligence – Card Platforms & Data

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• Manage and develop 1-2 analysts
• Develop and implement new product and pricing strategies for various lending products
• Lead product level modeling/analytics
• Lead direct-to-consumer marketing efforts for select products
• Drive step-change improvements in credit performance by creating risk models
• Manage and sequence delivery of business intent and execute against the product strategy

Business Manager – Small Business Recoveries Strategy

• Lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by network participants
• Holistically analyze all dispute arbitration cases within established service levels
• Apply final decisions in accordance with published Dispute Rules and Operating Rules and Procedures
• Manage and mentor a team of senior associates, fostering a culture of operational excellence and continuous improvement
• Partner with cross-functional teams to support dispute resolution and reconciliation
• Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models
• Champion process improvements that reduce manual work and reduce complexity

Process Manager

• Be a member of the Partnership Fraud Strategy team
• Set and own a roadmap to improve Partnership fraud mitigation
• Work cross functionally with Data Science, Product, Investigators, and Program teams
• Implement fraud rule & strategy changes
• Drive key Discover Integration work for fraud
• Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• Have an ownership mindset, and potentially P&L accountability for a business segment
• Develop and implement new product and pricing strategies for various lending products
• Lead direct to consumer marketing efforts for select products
• Build targeted insights to inform the design and development of new customer experiences
• Drive improvements in quality, volume, service, and profitability
• Coordinate across the line of business to manage and sequence delivery of business intent
• Conduct rigorous monitoring and analysis to create risk models and test hypotheses

Senior Business Manager – Fraud

• Support the execution of a strategic public policy engagement plan to drive forward business objectives at the state, provincial, and local levels in eastern North America.
• Research, identify and track current and emerging policy issues across geographies, engage internal team members to determine company’s position, priorities and risks.
• Develop strategy to navigate and impact policy objectives; engage with state, provincial, and local governments to advance the company’s public policy interests.
• Collaborate with Vantage’s New Site Development, Engineering, Legal, Tax, Construction, and Operations Finance, teams on key issues and workstreams, establishing a cadence of regular briefings.
• Engage in pre-development processes, researching policy drivers in new markets, understanding and pursuing local tax incentives and funding programs for data center development, and with permit and zoning as necessary.
• Manage contract lobbyists, association memberships, and coalition partnerships.
• Draft positioning statements/documents; prepare decks and talking points for meetings, as well as briefings for executives and key internal team members.
• Attend local meetings to testify/comment on Vantage’s behalf.
• Participate in various chambers, associations and coalitions as a proponent of the data center industry.
• Partner with marketing to develop messaging, positioning, collateral and public relations materials.
• Promote Vantage’s commitment to sustainability, diversity and inclusivity; engage in the community supporting Vantage’s role as a good corporate citizen.

Senior Manager, Public Policy

• Support the growth of our business by providing people integration and synergy
• Providing an experiential approach which guides a differentiated property management experience
• Develop our people for bigger and better roles
• Supporting ambitions beyond the workplace
• Applying new technology and data to drive change
• Ensure compliance to all JLL processes, procedures and platforms
• Supporting your team to deliver best in class service
• Interacting with tenants, assisting with budgets and financial reports, reconciling A/R accounts and coding invoices, tracking certificates of insurance

Assistant Property Manager – Commercial

• Manage customer relationships across business units and/or customer accounts.
• Lead and develop a team of ~5 relationship managers responsible for strategic partnerships with critical third-party mortgage technology and data vendors (e.g., Experian, Equifax, ICE, Sagent).
• Serve as the primary point of accountability for vendor relationship strategy, ensuring alignment with Single-Family business priorities and effective integration with internal stakeholders across the enterprise.
• Identify, develop and manage relationships with executives, managers, and team members to support customer relationships.
• Provide support and direction for operational activities.
• Navigate and influence relationships across the organization, driving cross functional collaboration and internal engagement to support vendor performance.
• Provide subject matter expertise, best practices, and recommendations for teams across the organization.
• Manage the team's efforts to promote and sell Fannie Mae's products and services to ensure people across the country have access to affordable financing opportunities.

Strategic Alliance Manager – Mortgage Technology

• Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites
• Ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology
• Key ownership and management of customer escalations
• Enforce and promote a positive safety culture; Manage and drive safety compliance
• Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations
• Provides input for team and FSE development plans
• Build and maintain regular communication with cross functional teams to ensure customer service effectiveness
• Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed
• Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team
• Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members
• Understand the key financial drivers and subsequent impact on the business
• Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment
• Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense

Field Service Manager

• Develop, implement, and conduct environmental inspections
• Ensure compliance with applicable environmental regulations
• Provide guidance, direction, and coaching to project teams regarding environmental requirements and best practices
• Prepare and submit environmental compliance reports to regulatory agencies and internal stakeholders
• Conduct environmental audits, analyses, and performance reporting

Environmental Manager

• Lead technical design sessions with customers, Product Owners, Product Management, Architects, and Developers.
• Translate customer requirements into secure, scalable, and efficient system designs.
• Partner with Product and Engineering teams to assess feasibility, risks, estimates, and priorities.
• Improve development methodologies, engineering practices, delivery processes, and automation.
• Mentor Architects, Developers, and technical team members to strengthen team capability.
• Conduct code reviews to ensure quality, security, performance, and architectural alignment.
• Represent Epicor as a technical voice in internal and external forums.

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