Senior Manager, Engagement Delivery

Salesforce

Engagement Delivery Senior Manager on the Missionforce team overseeing Public Sector engagements at Salesforce. Focusing on project delivery execution and customer relationship management with trusted advisor responsibilities.

Posted 7/23/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $143,400 - $216,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive project management expertise in leading enterprise-scale CRM projects, with a strong focus on Salesforce implementation and adherence to professional services methodologies. Proven ability to build trusted advisor relationships and drive business process improvements in complex public sector environments.

Highest-signal resume keywords

Project ManagementSalesforce ImplementationAgile Delivery FrameworkConflict ManagementActive SECRET Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningBudgetingSchedulingRisk ManagementContract NegotiationMulti-Functional CollaborationBusiness Process ImprovementRequirement GatheringDelivery Health MonitoringExecutive Presence

Soft Skills

Written CommunicationVerbal CommunicationLeadershipClient Relationship ManagementConflict Resolution

Tools & Technologies

Salesforce Product Suite

Industry Keywords

Public SectorGovernment ProgramsComplianceGovernanceFixed-Price Contract Management

About the role

Key responsibilities & impact

Serve as a hands-on delivery leader, project manager, and trusted advisor across a portfolio of Public Sector engagements.
Own and manage the day-to-day delivery health of assigned engagements, ensuring strict adherence to Salesforce Professional Services Methodology (SPSM) standards.
Create, lead, and review project plans; monitor timelines and dependencies; adjust schedules and plans as needed.
Lead one or two large enterprise projects or multiple small-to-medium interrelated projects requiring complex multi-functional collaboration.
Monitor project health signals to proactively identify, track, and resolve project risks before they become issues.
Establish and maintain trusted advisor relationships with client stakeholders by providing vision and driving business process improvements.
Facilitate client review sessions, requirement-gathering workshops, and status meetings.
Responsible for all project deliverables, reviewing work products prepared by the team prior to submission to the client.

Requirements

What you’ll need

8-10+ years of project management experience leading enterprise-scale CRM projects or professional services engagements in complex environments.
Demonstrated leadership running project teams, budgeting, scheduling, and negotiating contract commitments.
Solid knowledge of the Salesforce product suite and implementation experience across Agile, Waterfall, or Hybrid delivery frameworks.
Exceptional executive presence, conflict management, and written/verbal communication skills with program managers and senior stakeholders.
Familiarity with the procurement, compliance, governance, and delivery nuances of government programs, including fixed-price contract management.
Active SECRET Security Clearance (or higher) required (Top Secret preferred); must be a U.S. Citizen without dual citizenship.
Ability to work in a fast-paced environment and travel to client sites for on-site delivery, as needed.

Benefits

Comp & perks

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program