Manager

• Manage individual contributors on the Codes Editorial team of Attorney Editors based in Manila.
• Successfully coach individual contributors and support direct communication between Senior Manager and team as well.
• Continuously communicate team performance to Senior Manager, and ensure individual contributors deliver on expectations.
• Provide guidance and direction; and ensure team is focused on the most important priorities.
• Attract and develop great talent and participates in interview and candidate selection with Senior Manager.
• Set goals around individual talent development and team diversity and inclusion.
• Identify development areas, provide timely feedback and coaching to direct reports, and effectively address under-performance.
• Positively resolve issues among team members and communicate issues to Senior Manager for awareness.
• Proactively communicate with Senior Manager to ensure that new team is successfully engaged as part of the larger Codes Editorial organization and achieving goals as set out in business plans.
• Collaborate with Senior Manager and other managers in the group to share resources so that the highest priority work is completed.
• May perform Editorial work of team to meet currency and quality expectations of customers.
• Support collaboration within the team by coaching and encouraging staff to look beyond own work and step in where the need for help on the team is most urgent.
• Maintain active communications with Senior Manager and across management team to alert others about issues encountered by team and to help establish best practices.
• Establish fruitful relationships with managers outside of department and looks for opportunities to build on those connections.
• Successfully represent TR as a leader participating in Meet the Customer and other events.
• Lead through influence to drive results across multiple, cross-functional teams.

Publishing Manager, Editorial

• Generate, qualify, and close new business opportunities across SMEs, enterprises, educational institutions, and government organisations.
• Develop and maintain a strong pipeline of prospects and strategic partnerships.
• Conduct consultative sales engagements with business owners, executives, and key stakeholders.
• Manage the end-to-end sales cycle from prospecting and proposal development to negotiation and contract closure.
• Understand client business challenges and identify opportunities for digital transformation.
• Position SaaS, AI, CRM, automation, and workforce solutions that deliver measurable business outcomes.
• Advise clients on technology adoption, operational efficiency, customer engagement, and workforce capability development.
• Stay current with emerging trends in AI, automation, SaaS, and digital innovation.
• Build relationships with industry partners, enterprises, higher education institutions, and government stakeholders.
• Share industry best practices and practical business applications with learners and partners.

Digital Business Manager – SaaS, Digital Innovation

• Deliver revenue targets from new and renewal business
• Monitor performance and activity metrics through reports and meetings
• Develop growth strategies for the team
• Conduct training and provide team guidance

Corporate Solutions Bancassurance Area Manager

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely.
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to identify the issues, drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Assist and manage the team in the absence of the Team Leader.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Team Manager

• Responsible for the day to day management of the contact centre to ensure that KPIs are met
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies
• Collaborate with Customer Experience and Training team to identify the issues, drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions
• Assist and manage the team in the absence of the Team Leader
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Directly manage ~10 billing agents on the APAC shift: queue monitoring, escalations, 1:1s, QA reviews, scheduling
• Own your team's performance metrics and coach agents to improve
• Handle complex escalations: refund edge cases, Stripe disputes, subscription issues, product bugs
• Ensure clean handoffs between your shift and the next
• Design and maintain the QA rubric, scoring guides, and calibration process across all shifts
• Build and iterate on the training program for new hires and ongoing agent development
• Own the escalation playbook: define tiers, create response templates, track resolution patterns
• Own the hiring pipeline for billing agents: sourcing, screening, interviews, offers
• Coach Associate Managers on people management, performance conversations, and strategic thinking
• Run performance calibration cycles and make recommendations on promotions, PIPs, and exits
• Represent billing operations in conversations with product, engineering, and finance
• Own org-wide billing support metrics: TTR, CSAT, QA scores, reopen rates, volume trends
• Raise the bar on technical troubleshooting in training and QA: help agents investigate billing issues with appropriate depth (logs, account state, repro steps) before escalating

Billing Support Manager

• Provide comprehensive diary and calendar management, ensuring effective prioritisation and preparation.
• Arrange and manage national and international travel.
• Act as the first point of contact for the General Manager, handling calls, emails, and correspondence professionally and efficiently.
• Schedule and coordinate meetings, conference calls, and appointments, ensuring clear communication of arrangements.
• Coordinate and facilitate internal meetings, including preparation of agendas and presentations.
• Take accurate minutes and produce concise meeting notes with clear actions, owners, and deadlines.
• Track agreed actions, follow up on progress, and escalate issues where required to ensure completion.
• Manage inbox correspondence, flagging priorities and drafting or responding where appropriate.
• Prepare professional PowerPoint presentations, executive reports, and meeting materials.
• Collect, organise, and analyse data to support executive decision-making.

Executive Assistant to General Manager

• Provides oversight of a customer service unit
• May be responsible for establishing department policies and procedures
• Audits to monitor efficiency and compliance with policies; prepares specialized reports
• Hires, trains, coaches, counsels, and evaluates performance of direct reports

Manager, Training

• Lead end‑to‑end planning, execution, and evaluation of L&D programs and initiatives, ensuring alignment with functional and MBPS-wide capability priorities.
• Manage multiple projects simultaneously, including timelines, stakeholder coordination, and risk mitigation, ensuring programs are delivered on time and to quality standards.
• Support the Director of Learning & Development on strategic programs by handling technical components, managing workstreams, and coordinating with cross-functional partners.
• Facilitate workshops or capability-building sessions (e.g., Project Management) to support organizational development goals.
• Drive innovation in L&D processes, tools, and technologies to enhance learner experience and operational efficiency.

Manager, Training and Development

• Deliver ongoing analysis, reporting, and automating required processes.
• Preparation of monthly, quarterly, and annual US Segment related reporting.
• Preparation of annual regulatory reporting including ownership of Risk-specific sections.
• Facilitate US Risk Committee operations, Risk policy, and standard maintenance.
• Automation of monthly, quarterly, and annual US Segment related reporting.
• Lead the automation of processes for collecting and analyzing data across the enterprise.
• Monitor, optimize, and provide training on automated systems.
• Supporting the delivery of machine learning, large language model and related analytics projects.
• Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping etc.
• Assist in testing, cleaning, and preparing data for reporting readiness.

Advanced Reporting Analytics Manager

• Own the end‑to‑end operational delivery of trackers and ad‑hoc QL/QN projects (online & onsite).
• Translate the SOW into a detailed operational plan, including tasks, workflows, dependencies, and timelines.
• Manage the operational project timeline, ensuring daily coordination, follow‑ups, and alignment across all task owners.
• Oversee and support project buying, supplier coordination, recruitment, incentives, and fieldwork execution (including facility or onsite logistics for QL).
• Coordinate internal resources (CSTs, Quantitative Shared Services, Designers, etc.) to ensure they are properly briefed and aligned—with Ops defining resource allocation.
• Maintain rigorous quality checks on survey links, fieldwork progress, transcripts, deliverables, dashboards, and operational outputs.
• Collaborate closely with Advanced Quant experts for complex project components (sampling, modeling, scripting, analytics).
• Adapt operational plans dynamically for complex target groups, special methodologies, or unexpected field challenges.
• Support the implementation of new tools, platforms, processes, and operational enhancements.
• Maintain and update all business and operational documents, including: Statements of Orders (SO), Quotes, Project shells, G&SR & receipts, Pricing tables & timing plans, Project trackers & status updates
• Ensure all projects follow defined operational standards, templates, and delivery guidelines.
• Monitor outsourcing costs to ensure they remain within operational scope (profitability remains CST-owned).
• Identify opportunities to improve delivery efficiency through standardization, automation, and reuse of best practices.
• Identify operational risks, blockers, scope gaps or feasibility concerns early.
• Escalate promptly to Ops Manager + CST to protect project quality, timeline, and scope.
• Drive mitigation actions and ensure stakeholders remain aligned throughout delivery.
• Ensure clear alignment with Consultants and Business Operations on scope, resourcing, and expert involvement, escalating where decisions fall outside delivery ownership.
• On‑time configuration and launch rate, Ticket resolution speed and SLA adherence, Community engagement and retention levels, Fieldwork delivery completeness vs. target, Accuracy of incentives and operational documentation, Responsiveness, and effectiveness in handling escalations.

Project Delivery Manager

• Build and own a centralised bid content repository from the ground up, working across Commercial, Delivery, and Engineering to source, consolidate, and quality-assure collateral from across the business.
• Own all bid templates, boilerplates, CV profiles, and case-study formats — ensuring they are current, consistent, and fit for purpose — and deliver enablement and training so contributors across the business can use them effectively.
• Take ownership of bid governance across the full bid cycle, including kick-off, gate reviews, final compliance checks, and post-submission retrospectives, ensuring every submission meets Beyond's quality and process standards.
• Manage all incoming RFP and RFI responses end-to-end — coordinating timelines, content allocation, and final review to produce compelling, accurate, and consistent submissions.
• Develop and maintain a content hub housing credential use cases, proposals, testimonials, case studies, and competitive differentiation materials, keeping it current as Beyond's portfolio evolves.
• Partner closely with Sales and Pre-Sales to understand the discovery and solutioning phases, proactively identifying and filling collateral gaps.
• Translate technical delivery into commercially relevant language, working with subject-matter experts across the business to produce content that is accurate, on-brand, and fit for client-facing use.
• Support the preparation of pitch materials, presentations, and proposals outside of formal RFP/RFI processes, acting as a trusted and responsive resource for the wider commercial team.

Bid Manager

• Own the Major Incident Management process for events affecting Orro and our customers, leading the response from the moment an incident is raised through to restoration and follow up
• Chair bridge calls, coordinate resolver groups across multiple technical domains, and keep customers and internal stakeholders informed throughout
• Work closely with Incident, Problem and Change Management teams to ensure every major incident is properly closed out, and you will be the escalation point to the Executive Team when business impact is critical
• Lead, chair and drive all Major Incident investigation activities, bridge calls and resolver group coordination
• Prioritise incidents based on urgency and customer impact, and own the path to restoration via workaround or permanent fix
• Matrix manage technical teams across multiple disciplines under pressure, keeping focus and momentum on resolution
• Communicate clearly and confidently with stakeholders at every level, from engineers to executives, in both verbal and written form
• Produce and maintain Major Incident documentation including escalation paths, communication plans and response procedures
• Ensure Post Incident Reviews, Problem records and Change records are completed and that lessons learned feed back into the process
• Refine the Major Incident Management process over time to improve speed, quality and consistency of response

Major Incident Manager

• The Field Executions Associate Manager is responsible for supervising sales team on the assigned territory.
• Provide leadership, guidance and customer product expertise to the sales team.
• Meet or exceed established sales goals through implementation of sales activities.
• Maintains and nurtures strong partnerships with customers through regular engagements.
• Works closely with Shopper Marketing Managers, Category Activation Managers and Account/Territory/Distributor Managers for alignment of strategies.
• Ensures the appropriate allocation and disbursement of campaign/execution funds.
• Contributes to the creation of long-range strategic plan and annual business plan for the area.
• Spots opportunities for field executions process improvement or business development.

Field Executions Associate Manager

• Manage a portfolio of renewals, ensuring successful, on-time execution of renewals processes and Contract Execution
• Support the renewal deal cycle by working directly with Customers via online video conference, email, telephone, or in person (when possible)
• Partner with Customer Success and/or Sales team to provide seamless customer support during the renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunities
• Successfully negotiate all issues related to renewals
• Manage the commercial aspects of Customer conversions from Anaplan's Legacy Products to newer Offerings, including strategic reviews of the current Customer landscape and conversion offers that optimize Customers' utilization of Anaplan
• Respond to questions from Customers and/or Go To Market Organization (internal) on any aspect of renewal
• Review, interpret, and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure accurate contracts. Verify compliance with internal policies (and external regulations)
• Processing standard and complex quotes, auto-renewal notices, and orders utilizing Salesforce.com
• Maintain an accurate 180-day rolling forecast of renewals within your territory
• Archive and maintain all contractual documentation
• Resolves problems through research and consulting with internal support teams to identify the appropriate tools for success

Renewals Manager

• Develop and maintain strategic relationships with key clients, acting as their trusted point of contact.
• Lead the full sales process, from negotiating contracts to closing deals, ensuring targets are met or exceeded.
• Work closely with colleagues in sales, marketing, and product development to deliver tailored solutions that meet client needs.
• Track account metrics, share insights with leadership, and adjust strategies to secure long-term growth.
• Provide guidance on the best products and services to help clients succeed, while identifying opportunities for additional business.

Key Accounts Manager

• - Manage and organize the manager’s inbox to ensure timely responses and nothing is missed
• - Track project tickets/requests and daily tasks, following up to completion
• - Maintain task management systems and monitor deadlines
• - Coordinate follow-ups with internal team members, vendors, and clients
• - Keep project communications organized and up to date
• - Support management with scheduling, reminders, and general administrative assistance
• - Ensure tasks are completed on time and properly documented

Executive Assistant, CEO – Task & Email Manager

• Own Fasset’s P&L, growth targets, and market strategy for the Philippines.
• Build and manage relationships with local partners, merchants, and financial institutions.
• Lead in-market user acquisition, activation, and retention initiatives.
• Represent Fasset with regulators, government bodies, and industry associations in the Philippines.
• Recruit, manage, and develop a local team, including community ambassadors and business development staff.
• Provide market intelligence, competitive analysis, and localisation recommendations to HQ.

Country Manager

• Design and execute targeted sales campaigns across our Digital Workforce and Digital Solution offerings.
• Engage and grow communities of potential learners, career converts, and enterprise clients.
• Build and manage a robust sales pipeline.
• Develop strong partnerships with employers, training ecosystems, and institutional partners.
• Represent CLaaS2SaaS at industry events, career fairs, and ecosystem forums.
• Track sales performance, provide market feedback, and refine go-to-market approaches.

Digital Business Manager – Digital and Workforce Solutions

• Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
• Manage attrition, shrinkage, and other critical metrics of the team.
• Coach and mentor Consultants, providing feedback and performance management.
• Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Drive organizational initiatives within the team from time to time.

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Team Manager

Billing Support Manager

Executive Assistant to General Manager

Manager, Training

Manager, Training and Development

Advanced Reporting Analytics Manager

Project Delivery Manager

Bid Manager

Major Incident Manager

Field Executions Associate Manager

Renewals Manager

Key Accounts Manager

Executive Assistant, CEO – Task & Email Manager

Country Manager

Digital Business Manager – Digital and Workforce Solutions

Team Manager, Senior Team Manager – Mortgage