Concierge Manager

FlyFlat

Concierge Manager for luxury travel company ensuring high-quality client service and operational excellence. Managing team leads and enhancing client experiences through a structured approach.

Posted 7/13/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing client-facing operations, ensuring high standards of service delivery and operational efficiency. Proficient in GDS systems, particularly Sabre, with a focus on data accuracy and process improvement.

Highest-signal resume keywords

Leadership ExperienceGDS ProficiencyClient Service ManagementOperational Process ImprovementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GDS ProficiencyOperational Process ImprovementPerformance Review ManagementData Accuracy ManagementClient Journey Ownership

Soft Skills

Excellent CommunicationComposure Under PressureCoaching and Mentoring

Tools & Technologies

AsanaPeriskopeStripe

Industry Keywords

Luxury TravelHospitalityHigh-Touch Service OperationsVIP Client ManagementInternational Business Bookings

About the role

Key responsibilities & impact

Lead and Develop Your Team
Manage 3-4 Team Leads across Client Service, Ticketing, Trip Fulfillment, and Quality Assurance
Coach Team Leads daily
Build a shift culture where ownership, accuracy, and client empathy are the baseline
Conduct regular performance reviews
Direct all client-facing operations during your shift
Allocate resources, manage escalations, and resolve complex issues
Ensure seamless handovers between shifts
Maintain 95%+ SLA adherence and 98%+ data accuracy
Own the end-to-end client journey for your shift
Personally handle VIP clients and high-complexity situations
Ensure clients receive timely updates
Submit at least 2 documented process improvements per month
Spot patterns in client feedback, system inefficiencies, and team performance
Partner with Process Management and other teams to streamline workflows
Work closely with Product, Operations, and Leadership to implement new systems
Represent the voice of both clients and your team in strategic discussions

Requirements

What you’ll need

4+ years in luxury travel, hospitality, or high-touch service operations
2+ years in a leadership or management role
Strong GDS proficiency, ideally Sabre
Data-driven approach
Excellent written and verbal communication
Composure under pressure
Experience with international business/first-class bookings or award travel programs (nice to have)
Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platform (nice to have)
Track record of building or improving operational processes, SOPs, or training programs (nice to have)
Experience managing remote, global teams (nice to have)
Background in luxury hospitality brands (hotels, premium concierge services) (nice to have)

Benefits

Comp & perks

Travel perks: Access to Ascend at-cost booking for personal travel
Clear career path with merit-based progression
Performance-based salary increases and bonuses tied to KPI achievement
Global collaboration with talented teams