FlyFlat

General

• Issue flight bookings accurately and on time using Sabre.
• Build and manage Passenger Name Records (PNRs) in Sabre.
• Price itineraries in Sabre using fare pricing tools.
• Issue electronic tickets (e-tickets) across different Pseudo City Codes.
• Process ticket exchanges and reissues when a client needs to change their flights.
• Handle ticket voids and refunds according to the airline's rules.
• Monitor active holds in Sabre and alert your Team Lead if needed.

Ticketing Team Member

• We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre.
• Build and manage Passenger Name Records (PNRs) in Sabre.
• Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing.
• Issue electronic tickets (e-tickets) across different Pseudo City Codes (PCCs).
• Process ticket exchanges and reissues when a client needs to change their flights.
• Handle ticket voids and refunds.
• Work the queue in Sabre and ensure no task sits unacknowledged for more than 30 minutes.

Ticketing Team Member – Latin America

• We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre.
• You will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds.
• You are expected to work accurately and independently within clear processes.
• Verify every detail in the PNR before issuing any ticket.
• Coordinate with the Client Service team when a hold needs urgent action or a fare requires last-minute approval.
• Escalate anything that looks wrong, any system error in Sabre, any mismatch in the booking data, or any VIP issue to your Team Lead immediately rather than trying to resolve it alone.

Manager

• Lead and Develop Your Team
• Manage 3-4 Team Leads across all concierge functions
• Provide daily coaching, feedback, and support to develop their judgment and leadership
• Build a culture where ownership, precision, and empathy are balanced with speed and quality
• Conduct regular reviews to support team member growth and performance
• Own Shift Operations
• Direct all client-facing operations during your shift
• Allocate resources, manage escalations, and resolve complex issues
• Ensure seamless handovers between shifts
• Maintain 95%+ SLA adherence and 98%+ data accuracy
• Deliver Exceptional Client Experiences
• Own the end-to-end client journey for your shift
• Personally handle VIP clients and high-complexity situations
• Ensure clients receive timely updates, proactive solutions, and service exceeding expectations
• Drive Process Excellence
• Submit at least 2 documented process improvements per month
• Spot patterns in client feedback, system inefficiencies, and team performance
• Partner with Process Management and other teams to streamline workflows
• Collaborate Across Ascend
• Work closely with Product, Operations, and Leadership
• Represent the voice of both clients and your team in strategic discussions
• Contribute insights that shape how we grow globally while maintaining service quality

Concierge Manager – Latin America

• Lead and Develop Your Team
• Manage 3-4 Team Leads across Client Service, Ticketing, Trip Fulfillment, and Quality Assurance
• Coach Team Leads daily with direct, specific feedback
• Build a shift culture where ownership, accuracy, and client empathy are the baseline
• Conduct regular performance reviews
• Own Shift Operations
• Direct all client-facing operations during your shift
• Allocate resources, manage escalations, and resolve complex issues
• Ensure seamless handovers between shifts
• Deliver Exceptional Client Experiences
• Own the end-to-end client journey for your shift
• Personally handle VIP clients and high-complexity situations
• Drive Process Excellence
• Submit documented process improvements
• Collaborate Across Ascend

Concierge Manager

• Lead and Develop Your Team
• Manage 3-4 Team Leads across Client Service, Ticketing, Trip Fulfillment, and Quality Assurance
• Coach Team Leads daily
• Build a shift culture where ownership, accuracy, and client empathy are the baseline
• Conduct regular performance reviews
• Direct all client-facing operations during your shift
• Allocate resources, manage escalations, and resolve complex issues
• Ensure seamless handovers between shifts
• Maintain 95%+ SLA adherence and 98%+ data accuracy
• Own the end-to-end client journey for your shift
• Personally handle VIP clients and high-complexity situations
• Ensure clients receive timely updates
• Submit at least 2 documented process improvements per month
• Spot patterns in client feedback, system inefficiencies, and team performance
• Partner with Process Management and other teams to streamline workflows
• Work closely with Product, Operations, and Leadership to implement new systems
• Represent the voice of both clients and your team in strategic discussions

• We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre.
• You will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds.
• Work closely with your Ticketing Team Lead, who assigns your work and is there for escalations.
• Build and manage Passenger Name Records (PNRs) in Sabre.
• Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing.
• Process ticket exchanges and reissues when a client needs to change their flights.
• Handle ticket voids, which are same-day cancellations that must be processed within a strict window, and ticket refunds.
• Monitor active holds and alert your Team Lead of anything expiring within 3 hours.

• Ticketing in Sabre
• Build and manage Passenger Name Records (PNRs) in Sabre.
• Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs)
• Issue electronic tickets (e-tickets) across different Pseudo City Codes (PCCs)
• Process ticket exchanges and reissues when a client needs to change their flights
• Handle ticket voids, and ticket refunds
• Work the queue in Sabre, ensuring no task sits unacknowledged for more than 30 minutes
• Monitor active holds, alert your Team Lead of anything expiring within 3 hours
• Verify every detail in the PNR before issuing any ticket
• Coordinate with the Client Service team when urgent action is needed
• Escalate any issue that looks wrong or is unclear to your Team Lead immediately

• Issue flight bookings accurately and on time using Sabre.
• Build and manage Passenger Name Records (PNRs) in Sabre.
• Price itineraries in Sabre using fare pricing tools.
• Process ticket exchanges and reissues when a client needs to change their flights.
• Handle ticket voids and refunds according to the airline's rules.
• Work the queue in Sabre.

Ticketing Team Member – India

Client Services Representative

• Search and Optimization: Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory
• Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result
• Apply fare rules and availability knowledge to find solutions that are both accurate and creative
• Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover
• Quote Creation and Client Delivery: Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting
• Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about
• Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries
• Present options in a way that makes the client's decision easy and confident, not overwhelming
• Client Communication: Acknowledge every new client message within 30 seconds so they know it is being handled
• Maintain proactive, high-touch communication throughout the search and booking process
• Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections
• Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth
• Data Accuracy and Handovers: Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time
• Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps
• Document all key client interactions and decisions so the team has full context at every stage
• Escalation and Quality: Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone
• Flag pricing anomalies, policy concerns, or system issues when you spot them
• Participate in quality audits and apply feedback to continuously improve your work

Client Service Member, Latin America

Backend Engineer

• Lead development of features using Django and FastAPI
• Architect and implement scalable web applications
• Establish technical standards for our Python codebase, including standards for AI-assisted contributions
• Optimize our cloud infrastructure (Railway, with selective AWS usage)
• Build and maintain the AI tooling, prompts, and skills the engineering team relies on day-to-day, and treat that work as a real engineering deliverable rather than a side project
• Help define the company-wide policies, guardrails, and enablement that let teams across Ascend use AI tools effectively without creating IP, security, or data-handling risk
• Mentor developers, conduct thorough code reviews, and help raise the bar for how we evaluate AI-assisted work
• Collaborate with product managers and designers
• Implement testing and evaluation strategies, including for workflows that involve AI in the loop
• Evaluate new technologies, AI and otherwise, to enhance our tech stack

Ticketing Team Member

Ticketing Team Member – Latin America

Ticketing Team Member – Latin America

Concierge Manager – Latin America

Concierge Manager

Concierge Manager

Ticketing Team Member – Latin America

Ticketing Team Member

Ticketing Team Member – India

Client Service Member, Latin America

Senior Python Backend Developer – Django, FastAPI