FlyFlat

Sales

• Convert high-value inbound leads into premium bookings with average ticket sizes of ~$4,500 and ~30% margins
• Serve as the primary contact for assigned VIP clients, handling urgent travel needs, itinerary changes, and emergencies
• Deliver consultative, luxury sales experience to ensure high retention and repeat business
• Proactively identify and pursue upsell opportunities to drive gross profit
• Support billing, payment processing, and finance coordination as needed
• Improve workflows to enhance efficiency and client satisfaction
• Develop and share best practices, documentation, and training to strengthen team performance and margin outcomes
• Be available for time-sensitive client needs as part of a 24/7 luxury travel service

Travel Sales Concierge, Luxury

Operations

• Create and manage invoices using FreshBooks.
• Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH.
• Track and reconcile client payments across multiple methods.
• Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly.
• Build polished, client-ready itineraries using Travefy.
• Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).
• Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents.
• Support execution of daily booking workflows and related tasks
• Ensure bookings and related operational actions are completed accurately and on time
• Follow internal SOPs and identify opportunities for process improvement.

Travel Operations Coordinator

Manager

• Serve as the company pillar in your time zone, owning client relationships and closing high-value sales
• Manage the full lifecycle of client engagement: outreach, flight strategy, consultative sales, and closing
• Act as the primary point of contact: craft itineraries, guide booking decisions, and resolve issues
• Maintain and grow client relationships by re-engaging past clients and following up on new leads
• Be the emergency contact for clients for time-sensitive travel matters
• Use knowledge of routes, loyalty programs, and luxury flying to provide optimal travel options
• Collaborate with internal concierge and operations teams to deliver seamless, elevated service
• Proactively apply judgment, empathy, and problem-solving to complex or urgent situations
• Support Fortune 500 execs, VC partners, and seasoned world travelers with 24/7 white-glove concierge support

Travel Sales Concierge, Luxury

Travel Operations Coordinator

Luxury Travel Manager