FlyFlat

Manager

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Concierge Manager

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Concierge Manager – Latin America

Client Services Representative

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Search entry-level jobs
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Interview questions and answers
Resume examples
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Post a job
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Client Service Team Lead – Latin America

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics
• Master complex travel optimization using award programs, creative routing, and premium fare strategies
• Build polished quotes with clear reasoning, value explanations, and trade-off analysis
• Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work
• Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving
• Supervise all client searches and communications during your shift
• Run weekly team reviews to improve search quality and communication
• Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations
• Handle escalations with empathy and confidence

Client Service Team Lead

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics
• Master complex travel optimization using award programs, creative routing, and premium fare strategies
• Build polished quotes with clear reasoning, value explanations, and trade-off analysis
• Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work
• Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving
• Supervise all client searches and communications during your shift
• Run weekly team reviews to improve search quality and communication
• Identify when team members need support or are ready for more complex work
• Ensure seamless handovers between teams and shifts
• Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations
• Propose search optimizations and training improvements
• Handle escalations with empathy and confidence