Concierge Manager

FlyFlat

Concierge Manager leading luxury service operations at Ascend, connecting founders and executives with high-quality travel solutions. Responsible for team management, client satisfaction, and process excellence.

Posted 7/13/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSenior💰 $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing client-facing operations, ensuring exceptional client experiences, and driving process excellence in luxury travel or high-touch service environments. Proficient in GDS systems, particularly Sabre, with a data-driven approach to performance management and operational efficiency.

Highest-signal resume keywords

Leadership ExperienceGDS ProficiencyClient Service ManagementProcess ImprovementPerformance Review Conduct

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GDS ProficiencyProcess ImprovementClient Service ManagementData-Driven ApproachPerformance Review Conduct

Soft Skills

Excellent CommunicationComposure Under PressureCoaching SkillsEmpathy

Industry Keywords

Luxury TravelHospitalityHigh-Touch Service OperationsVIP Client ManagementInternational Business Bookings

About the role

Key responsibilities & impact

Lead and Develop Your Team
Manage 3-4 Team Leads across Client Service, Ticketing, Trip Fulfillment, and Quality Assurance
Coach Team Leads daily with direct, specific feedback
Build a shift culture where ownership, accuracy, and client empathy are the baseline
Conduct regular performance reviews
Own Shift Operations
Direct all client-facing operations during your shift
Allocate resources, manage escalations, and resolve complex issues
Ensure seamless handovers between shifts
Deliver Exceptional Client Experiences
Own the end-to-end client journey for your shift
Personally handle VIP clients and high-complexity situations
Drive Process Excellence
Submit documented process improvements
Collaborate Across Ascend

Requirements

What you’ll need

4+ years in luxury travel, hospitality, or high-touch service operations
2+ years in a leadership or management role
Strong GDS proficiency, ideally Sabre
Data-driven approach
Excellent written and verbal communication
Composure under pressure
Nice to have: Experience with international business/first-class bookings or award travel programs

Benefits

Comp & perks

Travel perks: Access to Ascend at-cost booking for personal travel
Clear career path with merit-based progression
Performance-based salary increases and bonuses tied to KPI achievement
Global collaboration with talented teams