Concierge Manager – Latin America

FlyFlat

Concierge Manager leading luxury travel operations for a global company. Focusing on exceptional client service and team leadership in a remote environment.

Posted 7/13/2026contractRemote • 🇦🇷 ArgentinaMid-LevelSenior💰 $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing client-facing operations, ensuring high service quality and operational excellence. Proficient in GDS systems, particularly Sabre, with a focus on data-driven decision-making and process improvement.

Highest-signal resume keywords

Leadership ExperienceGDS ProficiencyClient Experience ManagementProcess ImprovementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GDS ProficiencyProcess ImprovementOperational ManagementSOP DevelopmentData Analysis

Soft Skills

CoachingCommunicationEmpathyCalm Under PressureTeam Development

Tools & Technologies

AsanaPeriskopeStripe

Industry Keywords

Luxury TravelHospitalityHigh-Touch Service OperationsConcierge ServicesInternational Business

About the role

Key responsibilities & impact

Lead and Develop Your Team
Manage 3-4 Team Leads across all concierge functions
Provide daily coaching, feedback, and support to develop their judgment and leadership
Build a culture where ownership, precision, and empathy are balanced with speed and quality
Conduct regular reviews to support team member growth and performance
Own Shift Operations
Direct all client-facing operations during your shift
Allocate resources, manage escalations, and resolve complex issues
Ensure seamless handovers between shifts
Maintain 95%+ SLA adherence and 98%+ data accuracy
Deliver Exceptional Client Experiences
Own the end-to-end client journey for your shift
Personally handle VIP clients and high-complexity situations
Ensure clients receive timely updates, proactive solutions, and service exceeding expectations
Drive Process Excellence
Submit at least 2 documented process improvements per month
Spot patterns in client feedback, system inefficiencies, and team performance
Partner with Process Management and other teams to streamline workflows
Collaborate Across Ascend
Work closely with Product, Operations, and Leadership
Represent the voice of both clients and your team in strategic discussions
Contribute insights that shape how we grow globally while maintaining service quality

Requirements

What you’ll need

4+ years in luxury travel, hospitality, or high-touch service operations
2+ years in a leadership or management role
Strong GDS proficiency, ideally Sabre
Data-driven approach
Excellent written and verbal communication
Calm under pressure
Experience with international business/first-class bookings or award travel programs (nice to have)
Familiarity with tools like Asana, Periskope, Stripe, or similar (nice to have)
Track record of building or improving operational processes, SOPs, or training programs (nice to have)
Experience managing remote, global teams (nice to have)
Background in luxury hospitality brands (hotels, premium concierge services) (nice to have)

Benefits

Comp & perks

Travel perks: Access to Ascend at-cost booking for personal travel
Clear career path with merit-based progression
Performance-based salary increases and bonuses tied to KPI achievement
Global collaboration with talented teams