Client Service Member, Latin America

FlyFlat

Client Service Member providing personalized travel service to founders, investors, and executives. Responsible for finding flights, building quotes, and delivering excellent customer service.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $700 - $1,200 per monthWebsite

About the role

Key responsibilities & impact

Search and Optimization: Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory
Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result
Apply fare rules and availability knowledge to find solutions that are both accurate and creative
Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover
Quote Creation and Client Delivery: Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting
Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about
Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries
Present options in a way that makes the client's decision easy and confident, not overwhelming
Client Communication: Acknowledge every new client message within 30 seconds so they know it is being handled
Maintain proactive, high-touch communication throughout the search and booking process
Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections
Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth
Data Accuracy and Handovers: Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time
Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps
Document all key client interactions and decisions so the team has full context at every stage
Escalation and Quality: Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone
Flag pricing anomalies, policy concerns, or system issues when you spot them
Participate in quality audits and apply feedback to continuously improve your work

Requirements

What you’ll need

2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's side
Hands-on Sabre GDS experience is mandatory for this role. You must already be comfortable using Sabre for flight search and booking. This is not a skill we can train from scratch
Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template
Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests
The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs
A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought

Benefits

Comp & perks

Travel perks: Access to Ascend at-cost booking for personal travel
Clear career path with merit-based progression
Performance-based salary increases and bonuses tied to KPI achievement
Global collaboration with talented teams

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sabre GDSfare rulesbooking strategiespricing detailsquote creationdata accuracyclient records managementtask status trackingbooking confirmationsquality audits

Soft Skills

written communicationattention to accuracymulti-taskingcollaborative mindsetclient serviceproactive communicationprofessionalismwarmthdecision-making supporttime management