Coordination Manager

New Era Technology

Coordination Manager at New Era Technology leading operational improvements and project delivery. Responsible for managing escalations and ensuring compliance with PMO standards.

Posted 7/23/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operational processes, driving continuous improvement initiatives, and managing complex escalations. Proven ability to analyze KPIs and implement data-driven strategies to enhance service delivery and operational excellence.

Highest-signal resume keywords

Project ManagementOperational ExcellenceKPI AnalysisStakeholder ManagementLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementWork Order ExecutionOperational TroubleshootingData-Driven Decision MakingRisk ManagementQuality Compliance

Soft Skills

CoachingRelationship BuildingCommunication

Certifications & Qualifications

PMP Certification

Industry Keywords

Service DeliveryContinuous ImprovementPerformance MetricsCross-Functional Collaboration

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead work order execution and drive continuous improvement initiatives.
Optimize operational processes and ensure alignment with PMO standards.
Provide leadership, coaching, and support to Service Coordinators and team members.
Manage escalations and complex operational issues.
Analyze KPIs and performance metrics to identify improvement opportunities.
Collaborate with stakeholders and cross-functional teams to enhance service delivery.
Implement risk, quality, and compliance practices to support operational excellence.
Stay informed on industry trends and best practices to drive innovation.

Requirements

What you’ll need

Must have 3 – 5+ years’ experience in a project, operations, or service delivery environment.
Proven ability to manage and coordinate multiple workstreams simultaneously.
Experience troubleshooting and resolving operational, project-related, and escalated issues.
Proven leadership, coaching, or mentoring experience.
Strong stakeholder management and relationship-building skills.
Demonstrated success driving operational excellence and process improvement initiatives.
Strong ability to analyze KPIs and implement data-driven improvements.
Excellent verbal and written communication skills.
PMP certification or an equivalent professional project management qualification is highly regarded.

Benefits

Comp & perks

Day 1 HMO + 1 free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differentials pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided