New Era Technology

Architect

• Lead the evolution and scalability of an Enterprise Design System
• Ensure consistent, high-quality user experiences across products and platforms
• Bridge the worlds of design and development, transforming design principles into robust, reusable, and accessible front-end Figma components
• Collaborate across disciplines—design, engineering, and product—to define resilient, composable assets and patterns that shape how design system consumers build digital experiences

Library Architect – Design Systems

Product Designer

• Set and elevate the design standard for enterprise digital products across EWI-managed web experiences.
• Translate product strategy, user needs, and brand vision into intuitive, accessible, and high-fidelity design solutions.
• Ensure digital experiences maintain consistent visual design, interaction patterns, accessibility, and content hierarchy.
• Support the end-to-end product design process—from discovery and concepting through design, validation, and launch.
• Collaborate closely with Product and Engineering to define requirements, scope solutions, and resolve complex design challenges.
• Champion user-centered design, usability, and accessibility best practices.

Senior Product Designer

Art Director

• Lead design strategy and execution across complex digital initiatives, ensuring high standards for usability, accessibility, and visual quality.
• Provide hands-on creative direction across concepts, flows, interaction models, and visual systems.
• Act as the design authority on projects, balancing business goals, scientific complexity, and user needs.
• Actively contribute to hands-on design work, including experience and interaction design, visual design, design systems, and prototyping.
• Guide and mentor junior and senior designers, providing constructive feedback, coaching, and design critiques.
• Partner with leadership to advance the design portfolio and raise the bar on quality and impact.

Design Director – Innovation

• Lead the day-to-day design execution for enterprise web initiatives
• Partner with Design Directors to translate enterprise brand vision and clients standards into scalable design solutions
• Ensure all websites maintain consistent visual design, interaction patterns, accessibility
• Collaborate with Product and Engineering to scope features, prioritize work, and resolve design challenges
• Advocate for user-centered design and usability best practices
• Provide mentorship, constructive feedback, and design direction to individual contributors

Design Lead – Enterprise Web Initiative

• Lead the day-to-day design execution for OUS and EMEA enterprise web initiatives
• Partner with Design Directors to translate enterprise brand vision
• Ensure all websites created through EWI maintain consistent visual design
• Support the end-to-end design process
• Collaborate with Product and Engineering to scope features and prioritize work
• Advocate for user-centered design, accessibility, and usability best practices
• Ensure designs align with regional regulatory and privacy requirements
• Uphold and evolve design systems, component libraries, UI patterns, and templates
• Provide mentorship, constructive feedback, and design direction
• Act as a design quality gate before delivery

Lead Design

Customer Support

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• Occasional on-site to nearby customers (less than 5%).
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

Netsec Support Specialist, Tier 2

Technical Recruiter

• Recruit for a mix of digital experience, cloud, app modernization, data/AI, CX, security and product strategy roles including:
• UX/UI Designers, UX Researchers, Service Designers, Design Directors, Design Leads, Product Designers
• Digital Strategists & CX Consultants
• Martech platform specialists (e.g., HubSpot, Salesforce, Sitecore, WordPress, etc.)
• Product Managers & Product Owners
• Cloud Architects, Cloud Engineers, App Modernization Specialists
• Data Engineers, Data Scientists, AI Engineers, MLOps Specialists
• Security Strategists, Architects & Engineers
• Digital Program Managers & Transformation Leaders
• Evaluate candidates on consulting competencies as well as technical/domain expertise.
• Develop deep, project-ready pipelines of resource pools for roles needed across digital transformation programs.
• Review technical work samples, digital portfolios, case studies, and architectural documents where relevant.
• Serve as a strategic advisor to delivery and business development leads on talent needs tied to client scopes and delivery timelines.

Senior Creative and Technical Recruiter – Digital Transformation

Security Engineer

• Manage and oversee GIS security engineering projects
• Collaborate with cross-functional teams to ensure network security

Senior Manager, GIS – Endpoint, Group Network Security Engineering

Implementation Specialist

• Configure and deploy Cisco Webex Calling solutions
• Implement Cisco Webex Calling solutions with a focus on Call Center Services
• Attend Sales, Pre Sales, and post sales strategy sessions regarding product solutions
• Attend internal, external and client support meetings regarding project delivery and support
• Attend ongoing project status calls during the duration of the project lifecycle
• Acclimate yourself with IT tools for both client document repository and remote access
• Collaborate with clients to understand current topology and document new system Tele planner
• Provision Webex Control Hub
• Provision RedSky for 911
• Provision Recording Services when applicable
• Upgrade CUCM endpoints for MPP migration and registration into Cisco Webex
• Provide client training for Admins on Webex Control Hub
• Configure and deploy Teams Direct Routing PSTN via SBC
• Session Border Controller (SBC) SME in AudioCodes, Ribbon and Microsoft Certified Solutions
• Configuration of SBC using PowerShell cmdlets for Direct Routing
• Teams number management and dial plans
• Call flow and media administration and configuration
• Understanding of Media Bypass
• Teams Direct Routing Certificate Services
• Define Architectural Standards and Standard Operating Procedures in relation to solutions designed & implemented.
• Lead engineer for system cutovers after hours
• First day of business support and hyper care support with a transition to service
• Implement security protocols and policies to ensure compliance with the best practices and regulatory standards based on existing design standards or in concert with New Era’s Governance, Risk & Compliance team’s supervision.
• Provide on-call support as needed to resolve critical system issues.

Senior Implementation Engineer

Account Manager

• Manage opportunities through the entire sales cycle, working with cross-functional teams as necessary, and serve as the primary customer contact for midmarket customers.
• Proactive Lead demand generation activities with existing midmarket customers to expand wallet share of New Era’s strategic solution portfolio.
• Achieve monthly and daily goals:
• Researched and aligned calls per day to existing midmarket customers based on existing solutions and upgrades/upsells/organic growth expectations
• Meetings per Month (phone, virtual) – Target agenda is established prior to meeting. All information notes post-meeting managed within CRM.
• Qualified Opportunities per month
• Develop and cultivate client relationships with both existing and new customers.
• Respond to customer requests in a timely manner.
• Update CRM with accurate information regarding customer profiles, opportunity information and contract information.
• Support agreement renewals of midmarket customers with delivered services and solutions, as required
• Participate collaboratively in Sales team meetings, as required

Inside Account Manager – Midmarket

Frontend Engineer

• Support cloud and configuration management engineering for in-restaurant payment devices.
• Manage and maintain the health of payment systems, including patching, terminal configuration, profiling, and enforcing standards using automation tools such as Puppet.
• Perform technical upgrades, including: CentOS patching and migration to new Linux distributions, Cloud migrations, Certificate updates, Managing updates and patching for approximately 12,000 in-restaurant devices.
• Focus on cloud infrastructure management across AWS and GCP environments.
• Assist in testing, validating, and deploying payment system enhancements, updates, and new features to ensure accuracy, security, and high availability.
• Support ongoing maintenance of business-critical systems and resolve complex technical issues.
• Provide weekly project updates to the manager and participate in scheduled status and working meetings.
• Collaborate closely with managers, payments teams, and development teams to escalate and resolve critical engineering issues.
• Ensure adherence to Wendy’s policies, program standards, and technology methodologies.
• Maintain compliance with data privacy and security regulations, including PII, CCPA, GDPR, and other applicable laws.
• Contribute insights and recommendations to continuously improve payment system performance and reliability.

Cloud & Linux Engineer – Restaurant Payments Solutions

Support Specialist – Tier 2

Software Engineer

• Help design, develop, and maintain our iOS mobile applications
• Contribute to the full app lifecycle—from initial concept to delivery and ongoing support

New Era Technology

Library Architect – Design Systems

Senior Product Designer

Design Director – Innovation

Design Lead – Enterprise Web Initiative

Lead Design

Netsec Support Specialist, Tier 2

Senior Creative and Technical Recruiter – Digital Transformation

Senior Manager, GIS – Endpoint, Group Network Security Engineering

Senior Implementation Engineer

Inside Account Manager – Midmarket

Cloud & Linux Engineer – Restaurant Payments Solutions

Support Specialist – Tier 2

Mobile Application Developer – IV

Inside Account Manager – Midmarket

Senior Support Engineer – Tier 2