New Era Technology

Recruitment

• Sourcing, vetting and supporting full cycle recruiting for strategic roles that support enterprise and midmarket clients
• Finding top-tier talent across digital experience, customer experience (CX), app services, cloud engineering, data/AI, and product innovation
• Partnering closely with consulting leadership, delivery teams, and business development teams to build talent pipelines aligned to upcoming projects and transformation initiatives

Senior Recruiter – Digital Transformation

Manager

• Lead work order execution and drive continuous improvement initiatives.
• Optimize operational processes and ensure alignment with PMO standards.
• Provide leadership, coaching, and support to Service Coordinators and team members.
• Manage escalations and complex operational issues.
• Analyze KPIs and performance metrics to identify improvement opportunities.
• Collaborate with stakeholders and cross-functional teams to enhance service delivery.
• Implement risk, quality, and compliance practices to support operational excellence.
• Stay informed on industry trends and best practices to drive innovation.

Coordination Manager

Solutions Engineer

• Deploy, configure, and maintain endpoint detection and response (EDR/XDR), email security, and network security solutions.
• Build, tune, and optimize detection rules, alert policies, and automated response playbooks using Microsoft Defender, Microsoft Sentinel, and related security platforms.
• Support the onboarding of acquired entities into New Era's standard security stack.
• Monitor security alerts and dashboards, investigate events, and escalate security incidents as required.
• Assist with incident response activities, including containment, remediation, and recovery efforts.
• Perform health checks to ensure security tools, agents, and alerting systems are functioning effectively.
• Administer identity security controls, including Multi-Factor Authentication (MFA), Conditional Access, and Privileged Access Management (PAM).
• Support vulnerability management activities, including scanning, tracking remediation efforts, and security reporting.
• Collaborate with infrastructure, applications, and governance teams to implement security best practices.
• Support compliance initiatives, audits, security assessments, and evidence collection for frameworks such as ISO 27001 and SOC 2.
• Maintain security documentation, procedures, and operational runbooks.
• Research emerging security threats and recommend proactive mitigation strategies.

Security Solutions Engineer

General

• Administer and support ConnectWise, Microsoft Dynamics 365 Business Central, and Workday Adaptive Planning.
• Manage application configuration, user access, system support, and documentation.
• Design and build workflows using Power Automate, Power Apps, Copilot Studio, and Azure AI services.
• Identify opportunities to automate manual and repetitive business processes.
• Develop AI-enabled solutions to improve productivity and operational efficiency.
• Collaborate with Enterprise IT, Security, Data, and Architecture teams on automation initiatives.
• Support user training, knowledge sharing, and continuous process improvement.

Enterprise Applications – Automation Specialist

Communications

• Own and manage the overall service relationship between the customer and service delivery teams.
• Monitor day-to-day service operations and ensure services are delivered according to agreed SLAs and contractual commitments.
• Review operational performance metrics and service reports to identify trends, risks, and opportunities for improvement.
• Coordinate multiple support teams to ensure seamless service delivery.
• Act as the primary escalation point for service-related issues and operational challenges.
• Manage the operational delivery of enterprise Video Conferencing, Unified Communications (UC), and Collaboration Services.
• Ensure the availability, reliability, and performance of enterprise video conferencing platforms across global meeting environments.
• Coordinate AV, Collaboration, Networking, and Operations teams to resolve conferencing-related incidents and service issues.
• Monitor conferencing platform health, utilization, service quality, and user experience metrics.
• Support executive meetings, business-critical conferencing events, and major collaboration initiatives when required.
• Oversee operational readiness for conferencing platform upgrades, migrations, and new technology deployments.

Service Delivery Manager – Unified Communications, Video Conferencing

Project Manager

• Support the CLIENT’s Product Delivery Manager in deploying the Zoom & Polycom Phone
• Track project deliverables related to Zoom phone implementation
• Update the status of deliverables in a centralized repository
• Manipulate and upload spreadsheets for Zoom implementations
• Participate in project meetings and record meeting minutes
• Quality-assure data sets for accuracy
• Provide routine metrics and reporting on Zoom

Project Coordinator – Telephony

Growth Marketing

• Own and optimize the customer journey from first engagement through to closed-won opportunities across the Australian market.
• Combine data-driven decision-making with compelling brand storytelling to drive demand generation, improve conversion rates, and deliver measurable business outcomes.
• Work closely with Sales, Marketing Operations, Content, Design, and Leadership teams to create high-performing campaigns while ensuring every customer touchpoint reflects our brand and values.
• Analyze and optimize the full customer acquisition funnel, identifying opportunities to improve conversion and reduce drop-off.
• Design and execute A/B and multivariate testing across landing pages, websites, email campaigns, and paid channels.
• Partner with Sales and Marketing Operations to streamline lead-to-opportunity conversion pathways.
• Ensure all marketing initiatives align with global brand standards and messaging.
• Collaborate with content and creative teams to develop engaging, human-centric marketing campaigns.
• Support the planning, promotion, and execution of local and regional events.
• Monitor and report on key marketing metrics including CAC, LTV, organic traffic, Share of Search, pipeline influence, and campaign performance.
• Generate actionable insights from platforms such as Google Analytics 4, HubSpot, ZoomInfo, CRM systems, and behavioral analytics tools.

APAC Growth Marketing Manager

• Schedule resources, labor and materials to complete projects
• Provide timely status updates to customers
• Document installation notes and job progress
• Verify technician check in and check out
• Close out work orders and prepare for billing

Project Coordinator

• Funnel Engineering: Analyze data across the full customer acquisition journey, including awareness, acquisition, activation, retention, and revenue, to identify drop-off points and implement practical fixes.
• Rapid Experimentation: Design, launch, and manage structured A/B and multivariate tests across high-intent landing pages, website components, email sequences, and paid channels.
• Lead-to-Opportunity Acceleration: Partner closely with Sales and Marketing Operations to optimize visitor-to-lead and lead-to-opportunity conversion pathways, ensuring a seamless experience as prospects move through the marketing and sales technology stack, including HubSpot and ZoomInfo.
• Brand Stewardship: Ensure every experiment, landing page copy variant, and ad creative aligns with the global brand voice, corporate identity, and visual standards.
• Narrative Optimization: Work alongside creative and content leads to translate complex technology and solutions capabilities into clear, compelling, human-centric copy that resonates with target enterprise audiences.
• Asset Management: Collaborate with the Design Lead and creative team to produce high-performing, visually strong marketing assets that reflect the corporate aesthetic while maximizing click-through and conversion rates.
• Metric Ownership: Track, analyze, and report on key commercial marketing indicators, including Customer Acquisition Cost, Lifetime Value, Share of Search trends, organic traffic, and influenced pipeline.
• Insight Generation: Turn raw behavioral data from Google Analytics 4, heatmaps, and CRM dashboards into actionable strategic recommendations for executive leadership.
• Budget Efficiency: Continuously optimize paid and organic channel spend to maximize return on ad spend and reduce funnel leakage.
• Other related duties as required.

Growth Marketing Manager

Brand Manager

• Support the execution of internal communication initiatives across channels such as newsletters, SharePoint updates, and town hall materials.
• Partner with leadership to support the development and delivery of key messages aligned to business priorities and initiatives.
• Ensure messaging is clearly cascaded across teams and functions to drive alignment and understanding.
• Develop high-impact external content, including executive thought leadership pieces, SEO/AEO-driven blogs, social media campaigns, compelling case studies, email communications, and demand-generating web content.
• Collaborate with marketing, subject matter experts, and sales teams to fuel multi-channel brand campaigns with high-performing creative assets.
• Own the organic social media strategy, building an authentic, highly engaged community across key professional networks (e.g., LinkedIn) and translating technical concepts into human, shareable stories.
• Drive external media strategy, coordinating proactive PR initiatives, drafting compelling press releases, and managing ongoing media and journalist relationships.
• Assist in managing timelines, reviews, and approvals for external communication deliverables.
• Maintain and manage a centralized communication calendar to ensure visibility and alignment across internal and external initiatives.
• Coordinate with cross-functional subject matter experts (SMEs) to gather inputs, interview clients, and seamlessly execute brand-building projects on time.
• Track, analyze, and report on brand performance metrics, focusing heavily on leading indicators such as Share of Search (SoS), organic impressions, website traffic trends, and social audience growth.
• Gather feedback from stakeholders and identify opportunities to improve communication approaches, formats, and channels.
• Support ongoing optimization of communication processes and execution.

Brand & Communications Specialist

Payroll

• Ensure accurate and timely payroll processing across assigned employee groups.
• Administer timesheets, payroll inputs, and authorized payroll deductions.
• Review, reconcile, and assist with payroll approval activities.
• Maintain accurate payroll records and prepare payroll journals.
• Respond to employee payroll enquiries and escalate issues as required.
• Communicate payroll cut-off dates and key payroll updates to employees and stakeholders.
• Liaise with HR, Finance, and external payroll providers to follow up payroll queries, provide required information, and support accurate payroll outcomes, including Philippines payroll requirements where applicable.
• Assist with payroll audits, standard payroll reporting, and preparation of payroll data for review by the APAC Payroll Manager.
• Identify payroll process issues or opportunities for improvement and escalate recommendations to the APAC Payroll Manager.
• Check payroll inputs during processing cycles to support data accuracy, completeness, and compliance.
• Support payroll process improvements that enhance accuracy, efficiency, and employee experience.
• Assist and perform other payroll-related duties as required.

Payroll Coordinator

Network Engineer

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• Occasional on-site to nearby customers (less than 5%).
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

Network Support Specialist, Tier 2

• Develop engineering solutions and explain technologies to customers.
• Gather requirements and propose solutions including hardware, software, engineering, and Business Continuity services.
• Provide recommendations on viability, implementation strategies and optimal implementation of solutions.
• Develop design and system configuration based on technical requirements
• Develop scalable solutions for DC, LAN, WAN, WLAN, Firewalls, and other network devices.
• Develop scalable solutions for physical and virtualized compute (onPrem and Cloud) and storage solutions. (VMWare, Hyper-V, Azure, AWS)
• Develop scalable solutions for Business Continuity and Disaster Recovery solutions.
• Assess and design onPrem to Cloud (Azure/AWS) migration solutions including optimization, workflows, processes, and level of effort.
• Prepare statement of work (SOW’s), level of effort and bill of materials (BOM’s) for projects.
• Recommend enhancements/changes to system design as appropriate
• Identify, research, evaluate and implement emerging network technologies.
• Provide oversight for configuration, installation and maintenance
• Provide documentation of requirements, design decisions, and ensure continuity with the delivery teams.
• Train deployment/field engineers for on-site deployment/troubleshooting.

Solutions Architect – Datacenter, Cloud Infrastructure

Technician

• Install, start up, and service cooling equipment.
• Troubleshoot electrical and mechanical issues.
• Replace faulty parts such as motors, sensors, relays, switches, actuators, and other components.
• Perform preventive maintenance and inspections.
• Read electrical wiring diagrams and basic technical drawings.
• Test equipment and verify proper operation after repairs.
• Complete service reports after each visit.
• Provide professional customer service while working onsite.
• Travel to customer locations when needed.

Maintenance Technician – Electrical, Mechanical

• Develop engineering solutions and explain technologies to customers.
• Gather requirements and propose solutions including hardware, software, engineering, and Business Continuity services.
• Provide recommendations on viability, implementation strategies and optimal implementation of solutions.
• Develop design and system configuration based on technical requirements.
• Develop scalable solutions for DC, LAN, WAN, WLAN, Firewalls, and other network devices.
• Develop scalable solutions for physical and virtualized compute (onPrem and Cloud) and storage solutions. (VMWare, Hyper-V, Azure, AWS).
• Develop scalable solutions for Business Continuity and Disaster Recovery solutions.
• Assess and design onPrem to Cloud (Azure/AWS) migration solutions including optimization, workflows, processes, and level of effort.
• Prepare statement of work (SOW’s), level of effort and bill of materials (BOM’s) for projects.
• Recommend enhancements/changes to system design as appropriate.
• Identify, research, evaluate and implement emerging network technologies.
• Provide oversight for configuration, installation and maintenance.
• Provide documentation of requirements, design decisions, and ensure continuity with the delivery teams.
• Train deployment/field engineers for on-site deployment/troubleshooting.