Property Manager

Extenteam

Remote Property Manager leading Shared Services Team in short-term rental management. Utilizing expertise to solve guest and partner issues efficiently and effectively.

Posted 7/16/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in short-term rental property management, with a focus on guest relations, operational efficiency, and financial oversight. Proficient in managing team dynamics and ensuring effective communication across various platforms while maintaining high standards of service and integrity.

Highest-signal resume keywords

Short-Term Rental ManagementDecision-Making SkillsOTA Platform FamiliarityFinancial LiteracyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Guest Relations ManagementPolicy Exception HandlingRevenue Distribution ReviewAutomation TroubleshootingHousekeeping Schedule Management

Soft Skills

Strong Communication SkillsTeam LeadershipProblem-Solving AbilityIntegrity and Transparency

Tools & Technologies

HospitableSlackAirbnbBooking.comVrbo/Expedia

Industry Keywords

Short-Term Rental IndustryProperty ManagementGuest-Facing ExperienceEmergency AvailabilityCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead the Shared Services Team in answering questions related to guest messages.
Ensure all guest and partner messages are sent according to the knowledge center protocol.
Keep the knowledge center updated with new information as procedures and policies evolve.
Report inconsistencies to the Shared Services Team Leads and correct incorrect procedures.
Monitor reservations and abnormalities related to in-house guest issues, resolving them directly whenever possible without the need to involve the partner.
Serve as the decision-maker for exceptions to policies and goodwill gestures.
Monitor the Slack channel and Hospitable 24/7, or ensure someone is correctly responding to escalations around the clock — including overnight hours, weekends, and holidays.
Manage housekeeping schedules and ensure tasks are handled correctly and on time.
Communicate directly with OTA platforms and Hospitable when needed, escalating and finding alternative solutions when they are unhelpful or unresponsive.
Check that all automations are running correctly, and manually verify and correct workflows when they are not.
Ensure that OTA Revenue is distributed to each partner accordingly.
Prepare owner statements and send all revenue to the partners every month

Requirements

What you’ll need

Minimum of 3 years of experience in the short-term rental (STR) industry — hands-on, guest-facing property management experience is required, not adjacent hospitality or general customer service experience.
Demonstrated working knowledge of the types of issues guests typically raise during a stay (check-in/check-out, access, amenities, cleanliness, noise, damage, cancellations, refunds, etc.) and how to resolve them appropriately
Availability and willingness to work a non-traditional schedule, including being reachable for emergencies overnight, on weekends, and holidays.
Prior experience managing or leading a team, ideally in a remote or distributed setting.
Strong, confident decision-making skills, particularly around policy exceptions and guest goodwill gestures, balancing guest satisfaction with business impact.
Working familiarity with major OTA platforms (Airbnb, Booking.com, Vrbo/Expedia) and channel/property management systems such as Hospitable (or similar PMS tools).
Comfort working within Slack and other messaging/escalation tools for round-the-clock monitoring.
Basic financial literacy sufficient to review revenue distributions, reconcile payouts, and prepare monthly owner statements accurately.
Excellent written and verbal English communication skills, with the ability to communicate professionally with guests, partners, and OTA support teams.
Strong organizational skills to manage housekeeping schedules and coordinate across multiple moving parts simultaneously.
Ability to identify process gaps or breakdowns (e.g., automation failures, outdated procedures) and take ownership of fixing them rather than just flagging them.
Comfortable presenting updates and suggestions in meetings with cross-functional
Reliable high-speed internet connection, a dedicated remote workspace, and a backup power/internet plan given the on-call nature of the role.
High degree of integrity and transparency, given direct responsibility for partner revenue and owner reporting.

Benefits

Comp & perks

Minimum of 3 years of experience in the short-term rental (STR) industry
Availability and willingness to work a non-traditional schedule, including being reachable for emergencies overnight, on weekends, and holidays.