Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Collaborate with faculty and staff, providing guidance on the effective instructional design of courses and sessions.
• Support subject matter experts in the development and creation of content for their courses and instructional sessions.
• Provide assistance with the creation of course material/media supporting student learning objectives.
• Work collaboratively with ID Studio and other School of Medicine colleagues to create interactive videos and other multimedia for instructional needs.
• Liaise with WashU Information Technology and other instructional designers and education specialists to solve common problems and maximize use of available tools, services, spaces, and resources.
• Promote available instructional design services within the WashU Medicine community.
• Partner in the collaboration and development of training resources for faculty, staff, and/or students.
• Partner in the delivery of training sessions for faculty, staff, and/or students.
• Develop and manage multiple project plans.
• Provide consultation and training on educational technologies and course/session design to the WashU Medicine community.
• Assist in resolving copyright and fair use issues for instructional materials in collaboration with Becker Medical Library staff.
• Participate in WashU Medicine community activities and professional development.
• Attend and present at professional conferences when helpful to the institution.

Education Specialist, Instructional Designer – Instructional Design Studio

• Design and develop company-wide learning programs, curricula, and role-based learning pathways that support employee development.
• Partner with leaders and subject matter experts to identify performance gaps and develop effective learning solutions.
• Create instructor-led, virtual, blended, and eLearning programs using adult learning principles and instructional design best practices.
• Develop facilitator guides, participant workbooks, assessments, job aids, multimedia content, software simulations, and performance support resources.
• Design engaging onboarding experiences, leadership development programs, technical training, product education, systems training, and safety learning initiatives.
• Observe business processes and collaborate with operational teams to accurately translate technical knowledge into effective learning content.
• Utilize instructional design software, AI-enabled development tools, and multimedia technologies to enhance learner engagement and development efficiency.
• Create, organize, and maintain courses, curricula, certifications, learning paths, and assessments within CSI's Learning Management System (LMS).
• Manage multiple instructional design projects while meeting quality standards, timelines, and organizational priorities.
• Measure training effectiveness through assessments, learner feedback, business metrics, and continuous improvement initiatives.
• Support the Employee Development Manager in establishing instructional design standards, learning governance, and knowledge management practices across the organization.

Employee Development Instructional Designer

• Lead the design, development, and implementation of advanced training programs, ensuring they meet the evolving needs of customer users and mission objectives.
• Manage the end-to-end training process, from needs analysis and content development to delivery, assessment, and continuous improvement.
• Create and deliver customized training materials such as CONUS and OCONUS instructor-led courses, e-learning modules, job aids, and user documentation, ensuring content is accurate, engaging, and aligned with the customer’s geospatial intelligence tools.
• Act as a subject matter expert in instructional design methodologies, applying adult learning principles and best practices to create effective learning experiences.
• Coordinate training schedules, logistics, and resources to support both in-person and virtual training sessions for customer personnel.
• Partner closely with customer mission stakeholders, technical teams, and SMEs to identify user requirements and define clear, measurable learning objectives for training programs.
• Evaluate and assess training effectiveness through feedback, testing, and performance metrics to drive continuous improvement of training initiatives.
• Provide recommendations on technology tools, learning management systems (LMS), and virtual learning platforms to enhance training delivery and tracking.
• Ensure compliance with customer policies and procedures related to training, documentation, and security.
• Stay current on industry trends in instructional design and geospatial intelligence technologies, leveraging emerging tools and techniques to enhance training effectiveness.
• Support the development and implementation of train-the-trainer programs to build internal capacity and ensure sustainable training efforts.
• Monitor and report on key training metrics, including participant engagement, completion rates, and knowledge retention.
• Gather and identify lessons learned and user feedback for continuous training improvement. Additionally implementing feedback loops with the software development team for software improvements.

Senior Training Coordinator, Instructional Designer

• Deliver instructor-led training in both virtual and in-person environments
• Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff
• Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives
• Create a positive and interactive learning environment that encourages participation and engagement
• Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices
• Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support
• Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences
• Partner with Training Leadership and operational leaders to support training initiatives and performance goals
• Provide feedback on learner performance, training effectiveness, and development opportunities
• Maintain training records, attendance tracking, and required documentation
• Support continuous learning initiatives and ongoing employee development programs
• Represent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partners

Trainer & Facilitator

• Collaboration with departmental and business resources to understand business performance gaps and learning needs
• Accountable for managing overall curricula project initiatives, including the creation of design strategy, detailed needs analysis, and designing and developing relevant adult learning solutions for the business
• The scope includes instructional design and development for instructor-led, web-based, and blended solutions
• Responsible for the coordination of communication plans, curriculum maintenance plans, and project management activities, establish curricula readiness, and the evaluation of learning and business outcomes

Learning & Development Specialist

• Teaching and instructing agency customers and staff on the use and operating methods of complex software products and services
• Conducting virtual and/or on-site training for Motorola CommandCentral software and designated third party software integrations
• Presenting training using a variety of classroom training methods; including but not limited to Zoom, Google Meet, Google Slides.
• Completing department required reports within set standards and deadlines
• Managing communication with customer and internal stakeholders related to the project and training schedules
• Compile comprehensive training and technical documents, and course material for new and existing products or services
• Measure knowledge transfer and training effectiveness
• Operates under supervision from the CommandCentral Training Team Manager

Senior Training Specialist

• Assists in developing, coordinating and conducting departmental training programs, such as orientation and other onboarding training
• Ensures affiliate’s procedures meet internal and external quality standards
• Work with other staff to assure compliance in performance and procedures
• Provides clinical support to health center staff to maintain skills as needed and determined by the RQM manager
• Assist RQM Manager in facilitating quarterly auditing requirements and on occasion site visits to monitor clinical quality improvement and infection prevention standards for the agency
• Tracking and maintaining of training documentation on various elements of performance
• Assists in quality assurance activities, including accreditation prep, state statutes, local and national regulatory bodies (e.g. CLIA, OSHA, HIPAA) requirements
• Navigates lab requirements and specimen handling in accordance with standards and guidelines pertain to each individual lab
• Act as an ambassador of PPFA elements of performance by familiarizing and comprehending elements pertaining to service provision of Patient Services and Research Department
• Performs or participates in special projects as necessary to meet the goals and mission of the agency
• Designated affiliate trainer for injections and phlebotomy
• Assures infection control guidelines
• Other duties as assigned
• Periodic travel to affiliate locations may be required

Training Coordinator

• Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development
• Build high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards
• Maintain an up-to-date Care Advocate handbook covering services, documentation expectations, scripting, escalation pathways, and partner-specific requirements
• Maintain a centralized knowledge base of SOPs, how-to documentation, and training materials — keeping everything accurate, on-brand, and easy to find
• Iterate the training curriculum as the program evolves — what works in pilot may need to change at scale
• Lead engaging virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences — from frontline Care Advocates to clinical staff
• Foster interactive learning environments that encourage participation, real-world application, and continuous feedback
• Serve as the primary internal point of contact for Care Advocates during and after onboarding — answer questions, provide coaching, and monitor engagement and quality
• Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience
• Maintain accurate learner records and ensure audit-ready documentation for all digital learning activity
• Pull reporting and surface insights on completion, engagement, and readiness — proactively, not reactively
• Oversee compliance training programs and certification requirements
• Ensure team members meet the expectations of our health plan partners, including documentation standards, quality benchmarks, and program-specific requirements
• Maintain records and processes that hold up to regulatory and organizational audits
• Partner with Clinical Operations SMEs and team leads to keep training materials aligned with current workflows, state and federal compliance standards, and performance goals
• Collaborate with the broader L&D team on curriculum standards, learning design best practices, and shared infrastructure
• Track and report onboarding readiness for every new hire: module completion, competency checkpoints, and certification status — surface risks before they become problems
• Compile and analyze training metrics to assess learning effectiveness, certification completion, and engagement; deliver actionable insights to leadership
• Respond to coaching requests at the individual and team level; escalate programmatic gaps and partner with leadership on solutions
• Identify skill gaps through data, observation, and feedback; recommend scalable solutions to improve learner outcomes and organizational alignment
• Support change management and communications for the care team — when workflows, scripts, or policies change, you help make sure everyone knows and has what they need to adopt the change
• Build trusting, honest relationships across a diverse team and lead difficult 1:1 conversations when needed

Senior Learning & Development Lead

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Provides oversight of medical record coding and documentation review activities to support compliance with federal requirements
• Delivers audit findings and insights to healthcare providers and stakeholders
• Supports provider education initiatives focused on Medicare risk adjustment coding accuracy, documentation quality, and regulatory compliance
• Serves as final arbiter regarding the Risk & Recovery’s Retrospective Risk Adjustment (RA) Coding Team
• Identifies training opportunities for internal and external stakeholders related to federal guidelines
• Collects and analyzes data to formulate recommendations and solutions based on trends and results
• Provides feedback to Risk & Recovery leadership on performance improvement opportunities
• Acts as a subject matter expert to stakeholders in the area of federal requirements and best practices
• Participates in and represents the department in business leadership groups
• Assists the business with research and documentation of workflows and policies and procedures

Medical Record Training Consultant

• Partner with SMEs and functional leads to translate complex processes into clear, audience-appropriate content
• Design and develop learning experiences — e-learning modules, facilitator guides, job aids, and microlearning — applying instructional design principles to ensure content is engaging and outcome-aligned
• Assist in maintaining Learning Management System (LMS) organizing and uploading content, as well as tracking and reporting on usage metrics
• Coordinate scheduling and logistics for live and virtual training sessions, including facilitator prep and post-session follow-up
• Leverage AI tools to increase efficiency across writing, research, and content development workflows
• Support new tool and process rollouts with adoption-focused training materials
• Maintain content libraries, document templates, and version control
• Manage training calendars (i.e. - Focus Fridays) with communicate guidelines and calendar holds
• Draft, edit, and distribute internal communications — owning clarity, tone, and consistency across all channels
• Manage distribution lists and the internal communications calendar
• Own end-to-end production of the quarterly All Hands deck, coordinating stakeholder content and ensuring materials are polished and on time
• Develop and manage GO’s content calendar, creating case studies, blog posts, whitepapers, social content, and award submissions into compelling, brand-aligned pieces
• Manage end-to-end logistics for conferences and external events: travel, registration, materials shipping, and booth needs
• Plan and execute internal events — team summits, offsites, happy hours — including venue, catering, AV, and attendee communications
• Build and maintain processes for tracking internal tool usage and sentiment metrics, delivering reporting on these metrics to key stakeholders and leadership
• Aggregate team feedback and survey data into actionable insights that key stakeholders and leaders can evaluate to strengthen adoption.
• Track project timelines and proactively flag risks
• Act as point of contact for additional inbound Performance Enablement requests outside of daily L&D functions, coordinating with the Dir of Communications & Trainings about priorities and next steps.

Communications and L&D Coordinator

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Develops, supports, and delivers computer-based training courseware in accordance with applicable requirements and standards.
• Collaborate with subject matter experts to identify training needs and to create learning objectives
• Coordinates with subject matter experts, instructional designers and others to gather requirements
• Creates or codes, tests and documents computer-based training and updates existing computer-based training elements to maintain currency of course materials.
• Provides technical support for computer-based training courseware to internal and external customers.
• Support exploring and evaluating new technologies in computer-based training to enhance courseware and the development process

Computer Based Training Specialist

• Responsible for the planning, coordination, and administration of training and education activities to ensure a consistent, high quality learning experience for associates.
• Serves as a central point of coordination for instructor led and electronic learning offerings, learning systems, and training communications in support of organizational goals and workforce development initiatives.
• Coordinates instructor‑led training and electronic learning offerings by maintaining training schedules, managing logistics, tracking attendance, and ensuring timely communication with trainers, learners, and stakeholders.
• Administers learning management system (LMS) activities, including but not limited, to course setup, uploads, enrollments, and maintenance of accurate learner and course records.
• Serves as first line support for a shared training email account and calendar, triaging inquiries and routing requests to appropriate stakeholders in a timely manner.
• Maintains and updates training content, resources, and communications on the department SharePoint site in collaboration with training leads and subject matter experts.
• Produces routine and ad hoc reports related to course participation, completion, and training outcomes to support operational insight and decision‑making.
• Coordinates survey activities related to instructor led and electronic learning, including, but not limited to, course evaluations, trainer feedback, and follow-ups check-ins with learners and leaders.
• Supports ongoing engagement and communication with trainees and managers through structured 30‑, 60‑, and 90‑day training follow‑ups.
• Ensures training materials, schedules, and learning resources are current, organized, and accessible to appropriate audiences.
• Identifies and implements opportunities to enhance training coordination processes, communication, and overall learner experience.
• Performs other duties as assigned.

Revenue Cycle Training Coordinator

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
• Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
• Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
• Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.
• Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
• Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
• Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
• Build and maintain strong working relationships across retail markets and support teams.
• Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
• Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.

Learning and Development jobs in Montana

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Instructional Designer

Instructional Designer

Education Specialist, Instructional Designer – Instructional Design Studio

Employee Development Instructional Designer

Senior Training Coordinator, Instructional Designer

Trainer & Facilitator

Learning & Development Specialist

Senior Training Specialist

Training Coordinator

Senior Learning & Development Lead

Operations Training Manager, Delivery

Medical Record Training Consultant

Communications and L&D Coordinator

Enterprise Training Manager

Computer Based Training Specialist

Revenue Cycle Training Coordinator

Learning Specialist

Retail Learning & Development Manager