Retail Learning & Development Manager

C3 Industries

Retail Learning & Development Training Manager responsible for training execution across retail teams at C3 Industries. Collaborating with leadership to foster team development and customer service excellence.

Posted 5/30/2026full-timeAnn Arbor • Missouri, Montana, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.
Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
Build and maintain strong working relationships across retail markets and support teams.
Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Human Resources, Education, or related field preferred.
Relevant work experience may be considered in lieu of a degree.
5+ years of experience in retail training, Learning & Development.
Proven experience designing and delivering training programs for large, diverse groups, ideally in a retail or customer service setting.
Experience with Learning Management Systems (LMS) and training technology platforms.
Strong understanding of adult learning principles and best practices in training design.
Excellent communication, presentation, and facilitation skills.
Ability to influence and build relationships across all levels of the organization.
Strong analytical and problem-solving skills.
Ability to work independently and manage multiple projects simultaneously.
Knowledge of performance management processes and tools.
Strong organizational and time management skills.
Certification in Learning and Development (e.g., CPLP, SHRM-CP) or related certifications is a plus.

Benefits

Comp & perks

Regular travel to retail locations across current and future markets for on-site training sessions, coaching, and observation.
Flexible hours; occasional evenings or weekends may be required based on business needs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training program designadult learning principlestraining needs assessmentperformance management processescontent managementcoachingfacilitationknowledge retentionengagement strategiesproject management

Soft Skills

communicationpresentationrelationship buildinginfluenceanalytical skillsproblem-solvingorganizational skillstime managementindependenceteam development

Certifications

CPLPSHRM-CP