C3 Industries

Learning and Development

• Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
• Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
• Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
• Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.
• Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
• Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
• Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
• Build and maintain strong working relationships across retail markets and support teams.
• Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
• Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.

Retail Learning & Development Manager

Customer Success Manager

• Manage the end-to-end execution of CRM campaigns, including setup, QA, and deployment across email, SMS, and push channels.
• Partner with Creative, Brand, and Retail Marketing teams to ensure all assets and copy meet brand standards and are delivered on schedule.
• Manage and maintain the CRM calendar, prioritize incoming campaign requests, and use Asana to coordinate timelines and communicate dependencies.
• Build, test, and deploy campaigns within Alpine IQ, ensuring all content, targeting, and links function correctly prior to launch.
• Maintain and optimize lifecycle journeys, including welcome, winback, loyalty, and retention flows.
• Track and analyze campaign performance, producing actionable insights to improve conversion, retention, and engagement metrics.
• Develop standardized campaign reporting and performance dashboards in partnership with Analytics.
• Document campaign setup processes and maintain accurate version control of templates and workflows.
• Collaborate with the CRM Senior Manager and Director to align execution priorities with overall CRM strategy and promotional calendar.
• Partner with internal stakeholders to identify new CRM opportunities that enhance the customer experience and drive incremental revenue.
• Monitor industry trends and competitors to inform strategy and identify new opportunities.

Retail Learning & Development Manager

CRM Marketing Specialist