Learning and Development

• Train new adjusters (in office & remote staff) to build role-specific knowledge and proficiency
• Review trainee work to assess accuracy, communication quality, and progress
• Develop training plans, assessment tools, and learning goals to measure performance and retention
• Coordinate and deliver training sessions, including presentations and refreshers
• Create and maintain training materials, resources, and content for consistent team learning
• Partner with management to evaluate performance and recommend development needs
• Serve as a subject matter resource for systems, workflows, and department processes
• Support ongoing training for existing employees and contribute to additional projects as needed

Auto Liability Claims Training Specialist

• Develop and maintain a comprehensive HSE training matrix for all roles (Construction, Service, Manufacturing, Office)
• Lead the implementation and continuous improvement of technical and safety training programs (e.g., GWO, Fall Protection, LOTO, Electrical Safety, Confined Space, Hazard Communication)
• Ensure training materials align with OSHA, ANSI, NFPA 70E, CSA, EPA, and other applicable regulations
• Standardize curriculum, learning objectives, assessments, and refresher requirements across all business units
• Oversee onboarding training for new hires and contractors to ensure consistent safety expectations
• Monitor and ensure compliance with federal, state/provincial, and local training requirements
• Maintain accurate training records for internal and external audits
• Evaluate instructor qualifications and ensure certifications (e.g., GWO Trainer, OSHA-authorized trainer) remain current
• Conduct skills assessments and verify worker competency in field environments
• Implement practical evaluations, scenario-based training, and periodic refresher programs
• Analyze training effectiveness, identify gaps, and recommend improvements
• Participate in global or regional training standardization initiatives

HSE Training Manager

• To design training courses and materials in compliance with the process of learning using eLearning tools
• assists with organizing and conducting training using a webinar tool
• tests learning deliverables ensuring performance improvement in line with business goals
• Designs courseware and course certification in compliance with company process of learning
• Creates and maintains pre-, post-, and behavioral change assessments within each course
• uses data to provide statistical proof that course objectives are being achieved
• Consistently researches technology and media options for effective adult blended learning
• Creates and maintains training material and ensures that adult learning principles are applied
• Partners with various subject matter experts to design content across CR, other corporate functions and operations, where appropriate
• Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues
• Schedules, organizes, tasks and reports on project progress

Instructional Designer – Learning & Development

• Operates cross-functionally with Sales Leadership, Strategic Account Teams, Field Sales, Marketing, Product Teams, Customer Care, IT, and outside vendors.
• Responsible for the development of highly effective selling stories, sales tools, training content, and use of technology.
• Delivery of training to improve efficiency and success of the field sales team.
• Ownership of development and execution of a comprehensive sales learning program that begins early sales skill development extending to coaching to mastery.

Sales Training Specialist

• designing, implementing, managing and evaluating enterprise talent development programs
• leading and influencing organizational development strategies
• developing and facilitating enterprise-wide training and development programs
• accelerating leadership successor readiness
• designing, implementing, and leading performance management systems
• developing strategies based on survey insights for a positive organizational culture
• collaborating with HR business partners

Lead Talent & Organizational Development Consultant

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Partner with leaders and Human Resources Business Partners to conduct intake, clarify desired outcomes, define success measures, and establish scope, roles, and decision points.
• Conduct stakeholder interviews and listening sessions to diagnose root causes and synthesize insights into clear problem statements.
• Design and facilitate high-impact leader and team effectiveness sessions that surface issues, drive commitments, and establish durable working agreements.
• Assess change environments to identify impacts, risks, stakeholder needs, and readiness.
• Recommend and design interventions beyond training when appropriate to support adoption, reinforce leader effectiveness, and sustain change.
• Coach and equip leaders and managers to strengthen leadership capabilities through practical tools and performance support used in the flow of work.
• Create leader-ready recommendations grounded in data, including tradeoffs, risks, target audiences, success measures, and implementation approaches.
• Define outcome measures and checkpoints; track adoption and impact using qualitative and quantitative data.
• Adjust interventions based on feedback and results to sustain behavior change and performance improvement.
• Embed approved artificial intelligence tools, such as Microsoft Copilot, responsibly within learning and development delivery to accelerate research, synthesis, and scalable performance support.

Senior Talent Development Consultant

• Facilitate advanced, high-impact, or enterprise-wide training programs
• Design and deliver learning pathways and Train-the-Trainer sessions
• Apply adult learning theory to manage cognitive load and retention
• Evaluate learning effectiveness using assessment and evaluation data
• Coach trainers and managers on facilitation effectiveness and learning transfer
• Diagnose performance gaps and recommend learning or performance support solutions
• Leverage technology and AI tools to enhance learning design and delivery
• Partner with business stakeholders to support change initiatives

Corporate Trainer

• Translate existing documents such as standardized work, standing operating procedures, and work instructions into target languages using direct knowledge of target language and AI tools, ensuring sensibility and accuracy of translations.
• Develop new materials as required in English or target languages using templates in partnership with subject matter experts.
• Work with colleagues in target language sites in France, Belgium, Hungary, Poland, Turkey, and China to ensure accuracy of translations.
• Assist in refining current digital library of materials. These documents are training materials for our colleagues to use in their preferred languages.

Intern, Global Learning & Development

• To manage training delivery; to oversee the quality of training delivery for the company; to oversee a system of training requests ensuring client and colleague training needs are met; and to anticipate upcoming training needs and budgets for training delivery.
• Assigns projects to systems training staff, directs staff activities.
• Responsible for a scalable train-the-trainer process to meet company needs.
• Responsible for the process of accepting and assigning training for Sedgwick University.
• Manages the trainer customization of current Sedgwick University courseware.
• Assists with client implementations for workflow design, training, and support.
• Coordinates commitments of training resources.
• Performs other duties as assigned.
• Travels as required.

Training Manager

• Lead the development and execution of the BPO onboarding and upskilling curriculum strategy.
• Collaborate with BPO leadership and internal teams (QA, Workforce Management, Ops) to align training objectives with operational realities.
• Own training delivery plans for new site launches and major change events, including timelines, dry-runs, and cutover coordination. Partner with site leaders to ensure trainers have the tools, environments, and time needed to execute training plans effectively.
• Use QA scores, CSAT, and ramp-to-proficiency data to identify performance gaps and prioritize training interventions.
• Partner with Instructional Designers to define facilitation requirements and provide feedback loops to improve course content.
• Deliver TTT sessions and certification workshops to ensure BPO trainers are equipped to meet delivery standards.
• Support BPO trainer communities through regular forums and structured coaching to share best practices across regions.
• Maintain a "Partner Training Playbook" and ensure consistent training environments, tools, and evaluation criteria across all sites.

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