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Auto Liability Claims Training Specialist
CBCSTrainer for Auto Liability Claims Adjusters at CBCS, enhancing skills through structured training and performance assessment. Leading initiatives to support employee onboarding and ongoing development.
About the role
Key responsibilities & impact- Train new adjusters (in office & remote staff) to build role-specific knowledge and proficiency
- Review trainee work to assess accuracy, communication quality, and progress
- Develop training plans, assessment tools, and learning goals to measure performance and retention
- Coordinate and deliver training sessions, including presentations and refreshers
- Create and maintain training materials, resources, and content for consistent team learning
- Partner with management to evaluate performance and recommend development needs
- Serve as a subject matter resource for systems, workflows, and department processes
- Support ongoing training for existing employees and contribute to additional projects as needed
Requirements
What you’ll need- Experience delivering or managing training in claims, liability, or adjuster-focused environments
- Strong communication skills across one-on-one, group, and presentation settings
- Knowledge of policies, procedures, and coverage lines within claims operations
- Ability to assess performance, adapt training approaches, and support varied learning styles
- A collaborative, service-oriented mindset with strong relationship-building skills
- Bachelor’s degree or equivalent experience
- 5+ years of industry experience, including bodily injury and property damage claims
- 1+ years of experience as a claims trainer/mentor
- Current state-issued insurance adjuster licenses
- Proficiency in Excel and strong written/verbal communication skills
- Ability to evaluate work, organize training plans, and ensure consistency
Benefits
Comp & perks- A role focused on training excellence and employee development within Auto/Liability
- Opportunity to impact onboarding, technical training, and ongoing development strategies
- Cross-functional collaboration with leadership and team members
- A visible role where your expertise directly influences team performance and outcomes
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training deliveryperformance assessmenttraining plan developmentlearning goal measurementclaims operations knowledgeExcel proficiencycommunication quality assessmentadaptation of training approachesrelationship buildingtraining material creation
Soft Skills
strong communication skillscollaborative mindsetservice-oriented mindsetorganizational skillsability to support varied learning stylespresentation skillsmentoringteam coordinationsubject matter expertiseprogress evaluation
Certifications
state-issued insurance adjuster license