Auto Liability Claims Training Specialist

Cottingham & Butler

Auto Liability Claims Trainer preparing new adjusters for success at Cottingham & Butler. Leading training initiatives, developing knowledge, and evaluating progress for employee development.

Posted 6/12/2026full-timeDes Moines • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Train new adjusters (in office & remote staff) to build role-specific knowledge and proficiency
Review trainee work to assess accuracy, communication quality, and progress
Develop training plans, assessment tools, and learning goals to measure performance and retention
Coordinate and deliver training sessions, including presentations and refreshers
Create and maintain training materials, resources, and content for consistent team learning
Partner with management to evaluate performance and recommend development needs
Serve as a subject matter resource for systems, workflows, and department processes
Support ongoing training for existing employees and contribute to additional projects as needed

Requirements

What you’ll need

Experience delivering or managing training in claims, liability, or adjuster-focused environments
Strong communication skills across one-on-one, group, and presentation settings
Knowledge of policies, procedures, and coverage lines within claims operations
Ability to assess performance, adapt training approaches, and support varied learning styles
A collaborative, service-oriented mindset with strong relationship-building skills
Bachelor’s degree or equivalent experience
5+ years of industry experience, including bodily injury and property damage claims
1+ years of experience as a claims trainer/mentor
Current state-issued insurance adjuster licenses
Proficiency in Excel and strong written/verbal communication skills
Ability to evaluate work, organize training plans, and ensure consistency

Benefits

Comp & perks

A role focused on training excellence and employee development within Auto/Liability
Opportunity to impact onboarding, technical training, and ongoing development strategies
Cross-functional collaboration with leadership and team members
A visible role where your expertise directly influences team performance and outcomes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training deliveryperformance assessmenttraining plan developmentlearning goal measurementclaims operations knowledgeExcel proficiencyadaptable training approachesrelationship buildingcommunication quality assessmentcontent creation

Soft Skills

strong communication skillscollaborative mindsetservice-oriented mindsetorganizational skillsability to assess performancesupport varied learning stylesmentoringpresentation skillsteam learning facilitationprogress evaluation

Certifications

state-issued insurance adjuster license