Cottingham & Butler

Director

• Select, negotiate, and manage relationships with solution providers.
• Monitor vendor performance using KPIs and service standards.
• Lead continuous improvement based on data insights and client feedback.
• Maintain strong SLAs and overall service quality.
• Develop go‑to‑market strategies and positioning for claim solutions.
• Identify emerging trends and technologies to enhance offerings.
• Partner with sales and marketing to create value propositions and materials.
• Build integrated, high‑value solution packages for clients.
• Oversee profitability and financial performance of all solution lines.
• Develop pricing strategies, ROI analyses, and cost‑benefit models.
• Manage budgets and report results to senior leadership.
• Drive increased utilization, penetration, and standardization across clients.
• Partner with claims leadership to embed solutions into workflows.
• Identify cross‑sell and up‑sell opportunities.
• Lead change management efforts to support internal adoption.
• Serve as subject matter expert for CBCS claim solutions.
• Deliver training for claims, account management, and client service teams.
• Develop best-practice resources and solution documentation.
• Foster strong cross-functional collaboration.

Director, Claims Solutions

Claims Specialist

• Work in a fast-paced and exciting position from home.
• Handle auto liability claims with a focus on bodily injury.
• Use problem-solving skills to manage claims effectively.
• Collaborate with team members for support and training.

Commercial Auto Liability Claims Adjuster, Bodily Injury

Account Manager

• Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate.
• Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal.
• Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs.
• Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.

Supervisor

• Ensure that the team receives regular, high-quality feedback to drive accountability.
• Maintain weekly metrics in the green and improve performance as needed.
• Achieve monthly QSR scores of 90%+ and address underperformance.
• Arrange monthly meetings to align on goals and discuss challenges.
• Maintain an average customer service survey score of 1.30 or less.
• Act as a mentor and contribute to developing your team of adjusters.

Workers Compensation Claims Supervisor – Midwest Region

• Investigating, evaluating, negotiating, and settling workers compensation claims on behalf of our clients.
• Communicating with a wide variety of individuals, to include CEO's, claimants, providers offices, and attorneys.
• Handling claims in multiple jurisdictions is vital for success in this role.

Workers Compensation Claims Adjuster, Northeast Jurisdictions

• Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
• Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
• Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
• Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
• Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
• Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
• Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
• Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities

TPA Claims Account Manager

Learning and Development

• Train new adjusters (in office & remote staff) to build role-specific knowledge and proficiency
• Review trainee work to assess accuracy, communication quality, and progress
• Develop training plans, assessment tools, and learning goals to measure performance and retention
• Coordinate and deliver training sessions, including presentations and refreshers
• Create and maintain training materials, resources, and content for consistent team learning
• Partner with management to evaluate performance and recommend development needs
• Serve as a subject matter resource for systems, workflows, and department processes
• Support ongoing training for existing employees and contribute to additional projects as needed

Auto Liability Claims Training Specialist

• Responsible for investigating, evaluating, negotiating, and settling workers compensation claims on behalf of clients.
• Communicating with a wide variety of individuals, including CEOs, claimants, providers' offices, and attorneys.
• Experience handling claims in multiple jurisdictions is vital for success.