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TPA Claims Account Manager
Cottingham & ButlerAccount Manager at Cottingham & Butler managing client relationships and claims programs across various insurance types. Leading claims performance and client meetings for strong program outcomes.
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
- Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
- Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
- Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
- Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
- Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
- Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
- Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities
Requirements
What you’ll need- 3–7+ years of experience within a TPA, insurance carrier, or claims organization
- Strong background in auto liability, general liability, and/or workers’ compensation claims
- Proven experience in a client-facing, consultative, or account management role
- Bachelor’s degree preferred
- Industry designations such as AIC, CPCU, or similar are a plus
Benefits
Comp & perks- Health insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims analysiscost containment strategiesprogram optimizationfinancial reconciliationdata analysis
Soft Skills
relationship managementclient-facingconsultative skillspresentation skillsproblem-solving
Certifications
AICCPCU